Metro Ford, Inc.

Wife and I purchased a used Edge LTD recently and really enjoyed the overall experience with Metro Ford. Brought Mom and she bought one too. Came on recommendation from our kids as they also purchased an Ed enjoyed the overall experience with Metro Ford. Brought Mom and she bought one too. Came on recommendation from our kids as they also purchased an Edge. Great bunch of folks to deal with, though they need some touching up on communication and organization. We had to return to get our MVI slip so we could get the tags transferred. Also, before we took delivery we (I) indicated that the car had no license plate bracket in front. When we got there to pick it up, it still had no bracket. This is only a minor thing, but a bit inconvenient to have to come back. Also, updating the online photos would be appreciated as my son-in-law came to look at a pickup that he believed was black only to find it was not. This is why I rated our experience as good, but not great. More

George was super nice and was not pushy by any means, he was there to answer my many questions throughout the week before I made my purchase ! Highly recommend this dealership , rick in financing was great was there to answer my many questions throughout the week before I made my purchase ! Highly recommend this dealership , rick in financing was great too , wouldn't try to sell things you did not need, glad I made business with them More

The whole experience of buying the truck was great, George is excellent at his job, he does a very nice job in explaining the vehicle to doing the paperwork. I've bought several new vehicles in the pas George is excellent at his job, he does a very nice job in explaining the vehicle to doing the paperwork. I've bought several new vehicles in the past and no one else has ever done this great of a job. I would highly recommend my family and friends to buy a vehicle from George Indelicato at Metro Ford in Independence, MO More

George Indelicato went the extra mile to put us in the "right" vehicle. We started out looking at Certified Preowned Cars due to a previous Ford product I purchased in 2008. With all the great rebates goi "right" vehicle. We started out looking at Certified Preowned Cars due to a previous Ford product I purchased in 2008. With all the great rebates going on in Truck Month George found us a new 2013 F150 100 miles away that fit our needs and budget and came with a 100000 mile drive train warranty since it was truck month. We couldn't be happier with the whole buying process at Metro Ford. No high pressure sales and the whole experience was wonderful. Kudos to George and the staff at Metro Ford More

I recently came to Metro Ford to purchase a vehicle. My experience was one of the most satisfying. The service went above and beyond my expectations. I would like to compliment George Indelicato and Kent experience was one of the most satisfying. The service went above and beyond my expectations. I would like to compliment George Indelicato and Kent Martin, along with the entire team for their excellent service they provided me. I was pleased with their professional manner. George is a real asset to your business. Anyone who treats customers with care and respect is truly and edge over your competition. I will definitely go out of my way to patronize where I was treated so well. You definitely gained a new customer! More

George was most accomodating answering all of our questions and going out of his way to get us the best deal. He has also made follow-up contact to make sure we are enjoying our new car. At one poi questions and going out of his way to get us the best deal. He has also made follow-up contact to make sure we are enjoying our new car. At one point, when the car needing a minor service repair, he delivered the car back to our home. More

We have bought MANY cars over the years, and I must say this was one of the BEST experiences we have ever had. It wasn't the easiest situation to deal with since we were trading 2 vehicles in for 1, but th this was one of the BEST experiences we have ever had. It wasn't the easiest situation to deal with since we were trading 2 vehicles in for 1, but the guys at Metro Ford (George Indelicato, Dave Barber, John-accessories, and Rick-finance) made it happen without any hiccups. Honestly, dealerships are not my most favorite place to be, they tend to take hours, waste time and not listen to the customer about what payment they need to be at - by bringing back these ridiculous offers that are no where near the specified payment from the customer. So naturely I was expecting the same from this dealership. WOW! I must say, they did none of the things I was expecting. They got straight to the business at hand, which was to sell us a vehicle. They didn't waste our time with nonsense, the entire visit was rather short which was great. When it came time to discuss the numbers they were actually listening, because when George came back with the first offer it was very close to where we said our payment needed to be. This is where other places would have come back with an offer several hundreds of dollars above where the customer needs the payment to be. John and Rick were also great. My husband was able to get everything done to the truck that he wanted at one time. We do not live close to this dealership (90 miles round trip), Dave Barber gave us a loaner truck and told us to keep it until our truck was completed. It took a couple of days to get everything done on our truck, but because we had the loaner truck, we were able to do our regular weekly routine and not be without a truck. We got our payment where we wanted, GAP insurance, all accessories my husband could ask for, and an extended warranty for the full term of the loan, and most importantly one of the BEST buying experiences we have ever had!! I've said a lot, not much more I could say other than "Thank you all at Metro Ford for this wonderful experience". We will definately recommend your dealership to family and friends whenever they are in the market for a vehicle. More

I negotiated the trade-in and sales price ahead of time with Paul. They were the only dealership that worked with me this way. Coming from out of town, I didn't want to waste a trip unless the deal made with Paul. They were the only dealership that worked with me this way. Coming from out of town, I didn't want to waste a trip unless the deal made sense. Paul was very easy to deal with and not high-pressure. Although the finance step was a little long, the guy was upfront and didn't try to sneak in extras (like many other dealerships). Having the deal already worked out is just an easier way to do things. Overall it was great experience and I will return. More

Had an excellent experience purchasing a new car from Metro Ford! Great customer service from everyone we worked with. We will buy from them again! Metro Ford! Great customer service from everyone we worked with. We will buy from them again! More

Best Dealer in KC, sales person was not pushy, very informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend More