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Metro Ford, Inc.
Independence, MO
595 Reviews
More Reasons to Buy at Metro Ford Independence
We’ve been in business for over 35 years, meaning you can trust all our employees to provide expert assistance in every facet of our dealership.
Our dealership is family-run and -focused, and we treat all our customers as part of the Metro Ford Independence family. We foster a hometown feel, so you’ll feel welcome as soon as you walk through our doors.
Our No. 1 priority is taking care of our customers, and we want everyone who stops by to leave feeling satisfied.
Our employees are familiar and friendly faces, as the people who compose our leadership team have been working here for over 20 years.
Community involvement and charity work are staples of our dealership. As a proud sponsor of Mission 212 Kansas City , we’re honored to have the opportunity to positively impact the lives of those in our local communities.
To roam Missouri with confidence, take home a new Ford truck, SUV or car from our Ford dealership in Independence, Blue Springs, Lee’s Summit, Harrisonville, Greater Kansas City Metro, MO When you visit Metro Ford Independence, you’ll discover that It’s Your Dealer That Makes the Difference when getting behind the wheel of a new Ford vehicle. We make every customer who arrives on our lot feel like a part of our family, and the welcoming environment we foster makes it enjoyable to stop by for auto sales, car repairs or OEM Ford parts in Independence, MO.
No matter if you’re looking for an affordable used or Certified Pre-Owned vehicle or want to shop our new Ford inventory, you can find the right vehicle for your lifestyle and budget at Metro Ford Independence. Whether you’d love a new Ford truck for the worksite or a used Ford sedan for the commute, our Missouri Ford dealership features the new Ford lease and finance specials to make the car-buying process stress-free. Stop by and meet our team -- we’re from the same cities and towns that our customers call home, which is why we always strive to make a difference in our community. Visit Metro Ford Independence today to find out what we’re all about, then drive home the new or pre-owned Ford model you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 595 reviews
September 12, 2015
My favorite salesman I've known George Indelicato for many years and honestly wasn't surprised when my car-buying experience was fantastic. He's always been one of my fa I've known George Indelicato for many years and honestly wasn't surprised when my car-buying experience was fantastic. He's always been one of my favorite young people (I'm old!)) and I've always found him totally reliable. I know he's conscientious; but beyond that, I was sure that my pleasure and satisfaction in, and after, the "deal" were more important than just doing his job. I drop in the dealership occasionally and see his care and consideration with other clients firsthand. He never knows when he'll look up and see me standing at his desk. He has followed up the sale of my Escape with phone calls and notes to check up on me and my car. I have dealer loyalty since I am a Ford Motor Company widow, but I get to choose where to buy my Fords. I see no reason to leave Metro as long as George is there. He's amazing!! More
by What a great experience!
Employees Worked With
The after-market gentleman (John?) and finance officer are extremely efficient., George Indelicato, George Rackley
September 11, 2015
Awesome Customer Service Had a very positive experience with selecting a vehicle that fit my needs. George Indelicato went out of his way to ensure that I had everything I wa Had a very positive experience with selecting a vehicle that fit my needs. George Indelicato went out of his way to ensure that I had everything I wanted on my new Ford Edge. More
by FordEdge
Employees Worked With
David Barber, Emery Stone, George Indelicato
September 11, 2015
Stress free Well it was the best experience in my 61 years of age. George Indelicato wasnt pushy and made me feel at ease with transaction. he was a great person Well it was the best experience in my 61 years of age. George Indelicato wasnt pushy and made me feel at ease with transaction. he was a great person to work with, not like some salesmen in the past that made you want to run. Good sale George. More
by trucker
September 01, 2015
Great experience overall Our experience at Metro Ford was completely hassle free from start to finish. We knew which vehicle we were interested in, George was extremely helpfu Our experience at Metro Ford was completely hassle free from start to finish. We knew which vehicle we were interested in, George was extremely helpful and went the extra mile to make sure we were satisfied. No pushy sales tactics and no beating around the bush. Great deal for a great car! More
by Neilg93
August 27, 2015
Fast and Easy Great guys who were willing to go the extra mile to find the exact car you need/want. Would recommend to family and friends alike. Finding a new 2015 Great guys who were willing to go the extra mile to find the exact car you need/want. Would recommend to family and friends alike. Finding a new 2015 Explorer at the end of the year when a new model is released can be tricky, but George made it easy on me. Found exactly what we were looking for and Paul in Finance is as professional and friendly as the come. The whole Metro team was pleasant to work with. More
by YEMX
August 12, 2015
Poor Business Practice After having test driven a vehicle and leaving a message that we had financing in hand and would be there to get the vehicle...we get there to find ou After having test driven a vehicle and leaving a message that we had financing in hand and would be there to get the vehicle...we get there to find out it sold. It would have been nice to know that it had sold (after hours) before we drove all the way to Independence. Our salesperson didn't even listen to the voicemail that was left, and was apparently not given a message from another salesperson. The vehicle being sold, it is what it is, but the poor customer service is too much to overlook. All we got is an "I'm sorry." More
by kspaulfam
August 02, 2015
No hassle! Purchased new Escape from George Indelicato. Very friendly, knowledgeable, helpful and accommodating. Paul young and rest of dealership was also nic Purchased new Escape from George Indelicato. Very friendly, knowledgeable, helpful and accommodating. Paul young and rest of dealership was also nice. Happy customer! Would consider Metro Ford for future purchase. More
by escapefromthis.000
July 31, 2015
Great customer service. Purchased a 2015 F150 at Metro Ford it was a easy and painless process. Salesman was George in internet sales was great to deal with also Jason in fi Purchased a 2015 F150 at Metro Ford it was a easy and painless process. Salesman was George in internet sales was great to deal with also Jason in financing did a great job at getting me a good rate. George and Jason both cared about the customer and provided professional service. They didn't just try to sell me a car and kick me out the door. I would definitely recommend buying here. More
by Jchauss78
Employees Worked With
George Indelicato, Jason Bills
July 21, 2015
SO HAPPY I contacted a different dealership about a car and was so disappointed! Interest rate information was INSANE and car was listed at full price even tho I contacted a different dealership about a car and was so disappointed! Interest rate information was INSANE and car was listed at full price even though had 3000+ miles on it......basic model, no frills. I went to Metro Ford and spoke with George Indelicato.... Best decision ever!!! ? He helped me get an amazing car, was honest and straightforward. Got a great deal and awesome car with LOTS of frills! More
by Happy Customer
July 20, 2015
Long long day at the dealership Not happy with having to go through so many people to get to the final result. Told different interest rates and ended up higher than I expected Was h Not happy with having to go through so many people to get to the final result. Told different interest rates and ended up higher than I expected Was happy that Brent in the service dept took the time to explain the problem with not getting to my car that had been towed in was impressed with him and truly thought he understood why I was upset.from 1-10 I give Brent a 9. George did the best he could to help me find the car I really liked. I was a little pain in the a-- for them I believe. But when you purchase a car with the prices they are today you need to be happy! For George and Garret I give them both from 1-10 a 8 1/2. For finance I give a rating of 7 Over all I give Metro Ford a 9 I would check with them next time I need to purchase a car. Just to say no person or dealer is a 10 we are just human. George Indelicato was totally great to work with on this purchase would recommend him to anyone that wanted to buy a Ford. Oh and Garrett u also. More
by Simmons, peggy
