Metro Ford, Inc.

The dealers at Metro Ford are very professional .They don't push themselves on you. We have bought three new vehicle from Metro Ford and we always deal with Erich Phillips. Erich will bend over bac .They don't push themselves on you. We have bought three new vehicle from Metro Ford and we always deal with Erich Phillips. Erich will bend over backwards to take care of you, you could not ask for a better salemen. More

Good People, Bad Experience We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom ne We arrived at 2pm on New Year's Eve (Thursday) knowing exactly which vehicle we wanted to purchase and how much we were willing to pay for it. Tom negotiated in good faith, but kept having to get input from a manager, and the entire process ended up taking much longer than we expected. When we finally drove our brand-new car off the lot shortly before 6pm, we discovered that the main headlights would not turn on--even though the parking lights, high beams, and fog lights were all operating normally. Several members of the sales staff took turns trying in vain to figure out and fix the problem, until David offered to give us a loaner vehicle for a few days so that he could keep our car and get it working right. They were closed on New Year's Day (Friday), and I had to call several times on Saturday for updates; i.e., they were not proactive about keeping us apprised of their progress. Eventually they determined that the Body Control Module needed to be replaced, which required having a new one shipped from the manufacturer. When it arrived Tuesday morning, David realized that he needed both keys in order to program it--including the one that I had taken with me--so he sent someone to my office to pick it up. Another member of his staff delivered our car to our home that evening, and drove the loaner vehicle back to Metro Ford. Along the way, we learned that our car had apparently been a dealer trade, and the previous dealer failed to include the Owner's Manual and other standard documentation. Metro Ford mailed replacements to us a couple of weeks later, and also claimed that the other dealer should have done the typical inspection that would have turned up the defective headlights. We never found out who that other dealer was. To his credit, David apologized multiple times for our troubles, and ended up giving us (at no charge) a paint and leather protection package that we had declined during the sales process. Still, needless to say, our overall experience was less than pleasant. More

purchasing new car I highly recommended metro ford to my family and friends.The best customer service,honest & friendly staff. I would only choose metro as my dealership I highly recommended metro ford to my family and friends.The best customer service,honest & friendly staff. I would only choose metro as my dealership More

New Vehicle Purchase Bought a 2016 Ford Escape in November. A huge thanks to my sales person, Garrett Gibson. It was a pleasure working with you. We are enjoying our ve Bought a 2016 Ford Escape in November. A huge thanks to my sales person, Garrett Gibson. It was a pleasure working with you. We are enjoying our vehicle and wouldn't think of buying from anyone else. Took a long trip recently and it was comfortable and very fuel efficient. 2 thumbs up for Metro Ford!!! More

Follow up to Used Purchase Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you Thank you Garett Gibson, Jeff and George. After the few hurdles am very pleased with my purchase and the efforts extended with the loaner while you were making final repairs. you all went above and beyond, I purchased a used car and you didn't have to provide the loaner during the repairs. You kept my "new" vehicle safe on the showroom floor . Although the tire sensor is still not functioning properly, it is an 11 year old vehicle, there will be hiccups, and I think I am intelligent enough to check the tires occasionally. Thanks again, guys. Have a very Merry Christmas. More