Merrick Dodge Chrysler Jeep Ram

Horrible staff. Found out that I would have had to pay an extra 1,500.00 at signing because they told me I had incentives as return customer. When I went to other de Found out that I would have had to pay an extra 1,500.00 at signing because they told me I had incentives as return customer. When I went to other dealer they were furious, and the nice salesman Wayne turned into an angry, hostile person. Greg the credit Manager gave me a totally hard time reversing the credits so I could get them for another dealer. Said he couldn’t do it, which was false as I called the help hotline. One click of the mouse and it was done. When it came time to credit my deposit he made me wait. Lots of whispering and dirty looks. This place is horrible! Never go there! More

I wish I had read reviews first but since the car was sixth from dealership I didn’t think necessary No due deligence on financial misleading and no respect of customer I feel that they rolled over me be sixth from dealership I didn’t think necessary No due deligence on financial misleading and no respect of customer I feel that they rolled over me because I am a senior citizen I wish I had gone elsewhere. The BBB interested in my complaint. More

Biggest mistake was getting my jeep from this dealership. Even under new management biggest scam of a place. They don’t honor there warranty’s and you end up spending thousands more then you should have too. Even under new management biggest scam of a place. They don’t honor there warranty’s and you end up spending thousands more then you should have too. They don’t fox cars correctly so more damage is done to your car. Now I have to spend more getting my car inspected elsewhere and using another code reader. I left the dealership. right after inspection to my jeep breaking down after it left the dealership. They tweak things. For the safety of you and your family do not go here. This place deserves to be shut down. More

Warning To All. Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in Sales experience was great, I bought a brand new jeep wrangler from them. Within 3 mos the car was back in the shop for roof leaking. Has been in back in for the same issue 7 Times xxx. Every time they claim it is fixed completely. My last visit on June 20th, 2022 for the same issue resulted in lost car parts. As soon as I drove my car home I noticed the front carpet and rubber plugs on on both sides (driver and passenger) sides missing. I called my Service Advisor Thomas B. right away. Left message and didn't hear back. Next day I called Service Manger Megan B. Same thing left massage and didn't hear back. Next Day called Megan's Manger Bill, left message. Finally 5 days after, Megan B called me back, said will get back to me ASAP. It is almost a month since my car was serviced and I am still missing my parts. Service Dept Very Sub Par!!!. Still waiting for General Manger and/or Owner to call me. Jeremiah Sullivan More

Great customer experience bought a Jeep wrangler Alfredo Deida was the best. He was patient and kind. Took his time to guide me and my wife through a variety of selections that fit our budget. Alfredo have Deida was the best. He was patient and kind. Took his time to guide me and my wife through a variety of selections that fit our budget. Alfredo have a great walk through of the vehicle with all its features and benefits which made the buying process seamless. Thank You Alfredo More

No one calls you back, my vehicle has been there over 30 days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, no update, out of a vehicle for over a month. GM doesn't even call you after leaving message. This why , i will contact Corporate office, owner, news media, whomever to get this dealerships attention so that you cannot treat customers in this manner!!!!! More