Merrick Dodge Chrysler Jeep Ram

SERVICE IS TERRIBLE! I'll start this review by saying the Sales team here was great. The process of buying a vehicle at this dealership is phenomenal. It was easy, and pa I'll start this review by saying the Sales team here was great. The process of buying a vehicle at this dealership is phenomenal. It was easy, and painless, and all around good experience. Now- the most unfortunate thing about this location is the Service Department. I purchased a 2018 Jeep JL Wrangler on June 30th. And within 2 weeks the vehicle wasn't starting and the check engine light came on. The fans wouldn't shut off in the car, and the auto start/stop function didn't work at all. I called the dealership and they informed me that there weren't any appointments for about three weeks. On August 7th, I finally was able to get an appointment to bring the Jeep in. I was driving it for around 3 weeks with the issues all occurring, but they told me it would be a safe ride even though the car stranded me multiple times where it would not start. I dropped the Jeep off on the 7th and received a loaner car. The car was absolutely filthy with garbage bags, half eaten food, and it smelled like cigarettes. When I said something prior to departure, they laughed and told me " I don't know what to tell you". A week passed before I heard anything from Merrick. I had to call them to get a status update. When they called me back, they said they couldn't recreate the issues (that the car had when I dropped it on the 7th) and that they "resealed a coolant tube" and that was it. I went to pick the car up the next day. When I went outside to get in it, the car sounded like it was overheating. The check engine, electronic throttle service, and auto start stop failure lights were all on, and the coolant temperature gage was below zero. All of the problems I had dropped it off a week prior to were still happening. My husband went back into the service department, only to get a nasty reaction from the technician who kept interupting him with an attitude saying that the "car wouldn't start and the battery was dead". When the Sales Manager, Keith, came outside with the list of codes the computer pulled up, he clearly saw that there was an issue still with the car. We took the loaner and left again. Two days later- still no update from Merrick. I had to call again. They couldn't figure it out and had to call me back. The Service Manager called and told me that they had no idea how to fix the problem and had to open a case with jeep. He was going on vacation the next week, so he hopefully would have an answer. I called Jeep Corporate who proceeded to open my VIN number and blatantly tell me that Merrick did not open a case, and that there was nothing in the file on that car. They told me to go into Merrick and cause a scene and that's how this problem would be fixed. Two weeks later and the car still is not fixed and they don't know what to do. I called again today (clearly before they call their customers) and they actually said that I "picked the car up last week". When I finally was forwarded back to the Service Manager, he said that they didn't know why Corporate would say there wasn't a case open, and that he still didn't have a solution for what was going on with the vehicle. This truck has 1000 miles on it and its a month old. This is completely unacceptable. I would have 100% purchased another car from Merrick, but this Service Department really ruins the entire experience. Go elsewhere with your vehicles. More

Excellent experience Great sales experience / very nice people-- would definitely recommend. Vehicle was priced competitively and there were no surprises during the proces Great sales experience / very nice people-- would definitely recommend. Vehicle was priced competitively and there were no surprises during the process. Received everything expected and more. More

Amazing. Easy. Great deal. Referred by a buddy, I've purchased about 8 cars in my lifetime. This was the easiest experience ive ever had. Michael Vassas and Darren are g Referred by a buddy, I've purchased about 8 cars in my lifetime. This was the easiest experience ive ever had. Michael Vassas and Darren are great. Kudos and thanks for a good experience. More

Returning Satisfied Customer Originally went here when I got my 2010 Jeep Liberty. Alex was amazing in making sure I got everything i wanted within my budget. Carolyn in finance Originally went here when I got my 2010 Jeep Liberty. Alex was amazing in making sure I got everything i wanted within my budget. Carolyn in finance made sure I got the best deal! I’m coming back now to get a Jeep Grand Cherokee Limited and they’re matching a deal another dealership is advertising. Wouldn’t go anywhere else More

Bryan.... Mr. Jeep Wrangler Bryan.... they don't call him Mr. Jeep for no reason. I got eight vehicles straight from East Hills... six Chevy's and two Subaru's. I also got my f Bryan.... they don't call him Mr. Jeep for no reason. I got eight vehicles straight from East Hills... six Chevy's and two Subaru's. I also got my first Jeep from Security. All nine times never were better then my one Jeep from Merrick because of Bryan. I really hope you can find something there. More

Great place to buy a Jeep, Dodge or Chrysler This is my third vehicle from them. Go see Darren DiFlorio. Great price with no pressure sales. The service is good too. I have purchased parts from t This is my third vehicle from them. Go see Darren DiFlorio. Great price with no pressure sales. The service is good too. I have purchased parts from them as well and the parts guy even came out and installed the rear wiper blade for me. Go there you will not be sorry. More

WORST SERVICE! If I could I give no stars I would. This was my first vehicle purchase, and I have to say it was absolutely horrible. Mr.Ira is the coordinator for ve If I could I give no stars I would. This was my first vehicle purchase, and I have to say it was absolutely horrible. Mr.Ira is the coordinator for vehicle shipments from Military Auto Source and being Active duty military I have never felt such disrespect. Getting an appointment to even pick up my vehicle seemed almost impossible. When I was finally given the chance to pick up my vehicle, he was completely rude. Every question I asked he continuously told me the dealership was just a delivery point for my vehicle , and was also just a courtesy instead of re-driecting my question to someone else who may know. If you go through Military Auto Source to order your vehicle do not choose this dealership to pick up your vehicle!!!!!! Absolute worst customer service!! More

Service stinks!! Every time I let them do more then an oil change they screw up vehicle. Purchased 4 new tires and when I got home discovered 4 0f 5 lug nuts on all 4 Every time I let them do more then an oil change they screw up vehicle. Purchased 4 new tires and when I got home discovered 4 0f 5 lug nuts on all 4 tire hand loose. When I called to complain was told someone would call me back. That was 3 weeks ago. Brought in vehicle for broken rear wiper motor and got it back with parts broken off and told they are not responsible because it is so cold out that the parts just shattered. Never going again More

WORST!! VERY COLD NASTY PEOPLE!!!!! Anyone that gave this company a high mark probably knows the person but as an individual who leased a new truck and was going to buy it out UNTIL the Anyone that gave this company a high mark probably knows the person but as an individual who leased a new truck and was going to buy it out UNTIL the truck wouldn’t start. The truck was towed back to Chrysler in Wantagh and we were told it was the win module and the part needs to be ordeted and it should be done in about a week. They wouldn’t be courteous a give a loaner because we just passed our warranty mileage by a LITTLE BIT.. So we made do for the week. We were told today that The part won’t be here by at least January 7. I Then asked if they could be courteous and give a loaner car so we can get to work and they told us no sorry there’s nothing they can do. But it was the cold rude I don’t. Are to bad attitude and then tells me we owe $100. For diagnosis. I laughed and told him we won’t be taking the truck back that they can keep it!!!! Do NOT DO. BUSINESS WITH THESE SHYSTERS!!!! More

I purchased from Queens Its worth the extra 25 minutes , they have outstanding service and when I bought my Jeep it was better priced than the " Major " shops i the tri st Its worth the extra 25 minutes , they have outstanding service and when I bought my Jeep it was better priced than the " Major " shops i the tri state area - More