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Merchants Automotive Group - Service Center
Hooksett, NH
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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138 Reviews of Merchants Automotive Group - Service Center
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Verified Customer
June 20, 2023
Due to being in an accident which totaled our van, we had to hurry and find a replacement vehicle. We worked with Kevin and he put the replacement vehicle on hold while we waited for insurance to come throug to hurry and find a replacement vehicle. We worked with Kevin and he put the replacement vehicle on hold while we waited for insurance to come through and ultimately helped us temporarily finance the vehicle when the insurance check was not going to be in before the time on the rental vehicle was up. More
by leeann.king
Employees Worked With
Kevin Williams
November 11, 2022
Beware! Bought a car on October 1. The car was out for service. Asked the sales person to advise what was being repaired. Never received a reply. shortly af Bought a car on October 1. The car was out for service. Asked the sales person to advise what was being repaired. Never received a reply. shortly after receiving the car, I had a problem with heater system which they "repaired" on October 8. This was in warm weather. Called The Service department Nov 11 as the heater will only deliver cold air and was told they couldn't help and pay to get it fixed somewhere else. Obviously, they don't care about repeat business! Test EVERYTHING before taking delivery of a car. More
by JL
Employees Worked With
August 06, 2021
Service department was outstanding. Solved three big problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised. More
by mlemery1225
July 04, 2021
Courtney Caisse provides excellent customer service! She was helpful and explained everything clearly. My only negative about Merchants is that often they are more expensive than other places. was helpful and explained everything clearly. My only negative about Merchants is that often they are more expensive than other places. More
by plm
Employees Worked With
Courtney Caisse
December 27, 2020
The service department did an oil change on my vehicle it was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I brought it back to Merchants and they said that there was a cracked oil filter housing and they were going to charge me $500 to fix it this was their problem the mechanic cracked it when he did the oil change he either cross-threaded the cap or he over tighten the cap which caused it to crack because of the cold weather instead of them saying this is my fault we will fix it they charged me $500 to get my car back do not go to Merchants for your service.. THERE SERVICE MECHANICS ARE.LIERS AND DON'T FESS UP TO THERE MISTAKES DON'T USE THEM More
by Keith
Employees Worked With
Other Employees :
Joe Hodgson, Timothy Randlett, John Manning
March 29, 2020
Another 5 Star Review I had another great experience with Merchants Service Center, this time dealing with Mike DiPetrillo. We had a front end issue with our Hyundai Santa I had another great experience with Merchants Service Center, this time dealing with Mike DiPetrillo. We had a front end issue with our Hyundai Santa Fe and brought it in for diagnostic. They were able to give me numerous discounts and complete the car the same day. I appreciate their craftsmanship and know that when they tell me certain work needs to be done, it really needs to be done. Aside from Merchants, I don't have a car service center that I can trust. More
by MFLonster
March 11, 2020
Went in for an inspection, asked if they could try to make it quick so I could pick up my daughter and they were able to accommodate my request in a friendly manner. make it quick so I could pick up my daughter and they were able to accommodate my request in a friendly manner. More
by Adesrosiers15
March 08, 2020
Great Experience Every Time We bought our Hyundai Santa Fe here and have it serviced. We like it so much that we have not started having our Subaru serviced here even though we We bought our Hyundai Santa Fe here and have it serviced. We like it so much that we have not started having our Subaru serviced here even though we didn't purchase at Merchants. Everyone I deal with is excellent, including my main man, Edward Wheaton. More
by MFLonster
Employees Worked With
Edward Wheaton
March 07, 2020
Excellent work and knowledgeable service rep! Ed Wheaton performed above and beyond with his thorough explanation of what was and was not needed for my car. In addition, he was polite and made ef Ed Wheaton performed above and beyond with his thorough explanation of what was and was not needed for my car. In addition, he was polite and made efforts to assure I was accommodated while my car was being serviced. Hats off to the service technicians, as most importantly I trust the work that they do. Lastly, please continue the "shuttle" service for local area drop-offs. This is a major help for those of us who would rather be home getting things done rather than sitting in a waiting room. More
by Jakespeech
Employees Worked With
