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Merchants Automotive Group - Service Center

Hooksett, NH

4.1
138 Reviews

138 Reviews of Merchants Automotive Group - Service Center

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September 15, 2023

Everything was positive! Very professional operation. Very pleased with how everything was handled without any issues More

by rlutsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Excellent service and super nice staff! Had me bsck in the road in record time! More

by HOLLEYACKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Helped me find what I was looking for. Got me financed within a very timely manner. More

by GALLANTJUSTIN23
Recommend Dealer
Yes
Employees Worked With
Cory Normand
September 06, 2023

Large selection,sales people were very helpful and professional , finance was easy my wife and I are very happy with both of the vehicles that we just bought More

by s.plamondon13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Staff
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2023

Kurt was friendly, supportive and helped with all questions, even answering most prior to asking. Would recommend them to anyone and will come back. More

by MATT.BERGERON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Swett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Gagnon
August 17, 2023

The car I was sold is already having problems and I have only had it for one month. I have been told I am stuck with this car no matter what. Compared to the service I had received years ago when I purchase More

by ODIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merchants Service Center
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Surprenant
2.0
This rating includes all reviews, with more weight given to recent reviews.
Semir Hasanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Wolfe, Timothy Randlett
August 15, 2023

Friendly, knowledgable professional sales people who went far beyond what was expected to make sure I had a pleasant experience. More

by nmcgregor1948
Recommend Dealer
Yes
Employees Worked With
Michael Koltz, our salesperson.
August 04, 2023

It could of been better. .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But ov More

by acote1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Surprenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Semir Hasanovic
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Wolfe, Timothy Randlett, Josh Gagnon
July 22, 2023

I was sold a lemon and had issues right off the bat. My car was in the shop for over a month and very little communication from the service department. Also the loaner car I was giving was worse than my More

by Kwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merchants Service Center
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2023

I was worried because several things went wrong on the vehicle within the first week and I didn’t want to complain. But when the abs esc lights came on, I couldn’t overlook that as well. They handled it More

by jshomeservice.84
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael K
Jul 06, 2023 -

Merchants Auto responded

Hello, Thank you for the 5-star review, and for being understanding in the repair process. It's very important to us to be sure all vehicles are safe when they are available for sale on the lot. Kind regards, The Merchants Team

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