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Merchants Automotive Group - Service Center
Hooksett, NH
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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138 Reviews of Merchants Automotive Group - Service Center
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January 19, 2024
Check engine light is on for the third time since getting the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who I am by now. More
by kchagnon0625
Verified Customer
January 06, 2024
Damien is awesome! !!! He helped myself and my daughter get a new car. The team here works to get you what you want. !!! He helped myself and my daughter get a new car. The team here works to get you what you want. More
by m.gooley73
December 09, 2023
Outstanding Experience ! Thank you Jay, Sean and Arron. You guys rock ! My car is running great Thank you Jay, Sean and Arron. You guys rock ! My car is running great More
by lisapetrucelli.lp
Employees Worked With
December 08, 2023
I bought my car at Merchants in 2017 and when they sold it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that t it to me it came with, Free car washes, "Lifetime" NH State Inspections. They also "agreed" to "service my vehicle FOR LIFE". Now they tell me that they no longer service vehicles and that my State Inspections were "merely Complimentary". I have called everyday for weeks and each person I have talked to has said these same things to me and then they take my name and phone number and tell me the "Service Manager" will call me back and even though I tell them, that I keep getting told the same thing every day and that their Service Manager never calls back, they just don't care. I honestly think they should get a new Service Manager because if they don't service cars anymore then he really cant be too busy to return a phone call. I have tried everything I can and now I can't wait any longer to get an Inspection as the 10th of the Month is arriving so I am being forced to pay for an inspection elsewhere and that will depend on when I can get an appointment, this also means that I will be forced to rent a car because I cant use my own until I get mine inspected. I also have lost all trust in Merchants Auto at this point. I even offered to one of the ladies I spoke with on the phone that if Merchant wanted to work out a financial agreement on the Lifetime NH State Inspections, Car washes...etc that would be fine but that would mean that someone would have to call me back and again, of course nobody did. So now my only option is Small Claims Court where I will seek re-imbursement for all of the things they agreed to plus Court costs, car rental fees and damages. More
by klennon17
November 29, 2023
November 27, 2023
My husband and I worked with Damian twice. He was by far the best sales professional I have dealt with. We spent quite sometime at Merchants, (only because I’m picky) and he made sure we got w He was by far the best sales professional I have dealt with. We spent quite sometime at Merchants, (only because I’m picky) and he made sure we got what I wanted. Would definitely recommend family and friends to him. More
by nhheidigagnon
Employees Worked With
November 18, 2023
Friendly and fair prices. This is my first financed vehicle I couldn't be more satisfied This is my first financed vehicle I couldn't be more satisfied More
by cherylcota23
Employees Worked With
November 13, 2023
Lisa is amazing to work with. She was respectful through every aspect of the process. She went above and beyond to help me get into a reliable vehicle that was perfect for me and She was respectful through every aspect of the process. She went above and beyond to help me get into a reliable vehicle that was perfect for me and my family. More
by Joanna723
November 11, 2023
They were great. I would definitely buy another car from them. Service was great. Had my car in less than a hour an hour. I would definitely buy another car from them. Service was great. Had my car in less than a hour an hour. More
by sstodayja
