Merchants Automotive Group - Service Center

Drew makes the service department Drew has years of experience in the automotive service arena. He is extremely knowledgeable, professional and an all around great asset! Thanks for yo Drew has years of experience in the automotive service arena. He is extremely knowledgeable, professional and an all around great asset! Thanks for your years of great service. More

Worst Service EVER! I purchased my vehicle from this dealership about a year ago, the Sales team were awesome. The service team? Not so much. I have been in and out of th I purchased my vehicle from this dealership about a year ago, the Sales team were awesome. The service team? Not so much. I have been in and out of this service department more than I've actually been inside of my own car. The service department at Merchants Auto SUCKS. Every single time I bring my car to them, They don't keep me up to date with whats going on with my own car, They would leave me pondering for hours and I would have to call them to see what is going on with my own vehicle. I've became a member with enterprise because of these people. Every single I received my car back from these people, something else went wrong and they keep telling me to bring it back so they can check it out. All they want is your money. They are a SCAM. They don't even know what they're doing. I just had my brakes replaced 2 months ago, brand new ones, brought my car there to get serviced yet again, get it back, now my brakes are messed up.... They replaced a light bulb in the front now my main headlight is out. I'm tired of bringing my car to them just to get it back with more problems. Now I bring it to a REAL dealership who fixes my issues, calls me AND tests me letting me know whats going on with my vehicle and letting me know how long it would take for them to resolve the issue. I would stay away from Merchants Service center. I cannot day it enough, this place SUCKS with service. More

A dealership that 'over-extends' itself!! On my way to work, I realized that my headlight(s) were not functioning. I pulled over, called the dealership and was advised to come right over! I On my way to work, I realized that my headlight(s) were not functioning. I pulled over, called the dealership and was advised to come right over! I arrived in ten minutes, checked in with Mike DePetrillo, service consultant. He's a conscientious and caring employee who took my information, was able to provided a shuttle to my employer and sent me on my way. Important to note, all this took place in 23 minutes -- arriving to work on time and knowing my car will be cared for/repaired by end of the day. I've always been pleased with the services, both mechanical and customer, and cannot say enough about this dealership. More

Too many appointments With the exception of Courtney Cassie , I was extremely disappointed with the service I received in my 2017 Ford escape . When. I purchased this vehi With the exception of Courtney Cassie , I was extremely disappointed with the service I received in my 2017 Ford escape . When. I purchased this vehicle on Oct 8 2018 I noticed the door seal was torn and I asked to have that repaired prior to my purchase I was assured it would be without any trouble ,however it took the service department three trips to order the correct one. Which meant added mileage in my new vehicle because I live in Franklin. Courtney knew how frustrated I was so she took it upon herself to double check the order and to also hand pick the techniction to perform the work she even called me a heads of the scheduled appointment (3rd) one to tell me she checked and It was the correct one ... Finally it was done but it was not done properly as they seemed it on the foot and not the doors edge ...but after3 trios to hooksette I was done ... More

Amazing dealership I just bought a 2017 Hyundai Sonata and I noticed after 4 days it was making a noise near the tire. I called up the man who sold me the vehicle Joe H I just bought a 2017 Hyundai Sonata and I noticed after 4 days it was making a noise near the tire. I called up the man who sold me the vehicle Joe H from merchants and he got me into the shop the very next day to make sure everything was kosher. This dealership is very friendly and genuinely cares about the customer more than the almighty dollar and just trying to fit you into a car as quick as possible. Your next car should come from Merchants in Hooksett More

Maxima for a Altima I began to have transmission issues on a weekend and Monday morning I went directly to Merchants in Hooksett. My car is still under warranty but I had I began to have transmission issues on a weekend and Monday morning I went directly to Merchants in Hooksett. My car is still under warranty but I had lost faith in my Maxima. I worked with Richard who spent alot of time finding the perfect vehicle for me. I settled on a Nissan Altima. I had negative equity and Richard and the finance team were able to get me into the Altima at my preferred payment. I am very impressed at how they were able to meet my available down payment and give me a monthly payment that works for me. More

New Car owner! I was referred by my neighbors who went to visit Jim Smith and I had the best experience! I am VERY happy with my new car. Jim help me with no pressur I was referred by my neighbors who went to visit Jim Smith and I had the best experience! I am VERY happy with my new car. Jim help me with no pressure at all. I would refer anyone to Jim! Thank You again! More

Car buying made simple Mark and Eric made the car buying process at Merchants very simple. I told them my budget, and my max payment and they came in right where it needed Mark and Eric made the car buying process at Merchants very simple. I told them my budget, and my max payment and they came in right where it needed to be. My wife and I could not have been happier with a newer, very low mileage vehicle, and the great respect we were shown from the second we walked in the door. More

Great staff! I went in for an oil change today and was helped by Rudy Makara. My experience was great. Rudy was very nice and helpful. While I'd prefer to stay in I went in for an oil change today and was helped by Rudy Makara. My experience was great. Rudy was very nice and helpful. While I'd prefer to stay in the car while the oil was changed, especially when I have both my young kids with me, I thought the waiting area was well stocked with free drinks and snacks for the kids. I'd recommend Merchants to anyone considering them. More