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Merchants Automotive Group - Service Center
Hooksett, NH
138 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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138 Reviews of Merchants Automotive Group - Service Center
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February 22, 2020
I am absolutely thrilled I found Merchants Auto to purchase my Z71 from not only is my truck perfect it was my dream for a long time so now fast forward a few months and I needed service done I was gr purchase my Z71 from not only is my truck perfect it was my dream for a long time so now fast forward a few months and I needed service done I was greeted by Edward Wheaton with a warm welcoming smile he was very personable and explained everything that I was going to be getting with my service appointment and I will not go anywhere different to get service done and I will always purchase my vehicles at Merchants Auto More
by jacenbryant
Employees Worked With
Other Employees :
Edward Wheaton service dept superstar , Gordon Lewis, Scott Chavanelle, Heath Raynor, Jonathan Griffin
February 21, 2020
I brought my car in for an inspection and they told me it would be about 2 and 1/2 hours wait time. I brought it in at noon and they called me telling me it was ready an hour later. Great customer service an would be about 2 and 1/2 hours wait time. I brought it in at noon and they called me telling me it was ready an hour later. Great customer service and they've always have. I recommend them for inspections and all other services even if you did not purchase a car from them. More
by kjwake1970
February 18, 2020
Absolutely amazing service everytime I go! Everyone is so knowledgeable and friendly!! Today I went in for service and Debbie was Awesome!!! So amazingly helpful! Thank you!!! so knowledgeable and friendly!! Today I went in for service and Debbie was Awesome!!! So amazingly helpful! Thank you!!! More
by JMay
Employees Worked With
Other Employees :
Debbie Turcotte, Chris Bergeron
February 06, 2020
Courtney Caisse has been phenomenal to work with in the service department! Attentive, thoughtful and considerate of my time and maintenance of my work truck. service department! Attentive, thoughtful and considerate of my time and maintenance of my work truck. More
by Gbwoodworks
Employees Worked With
Courtney Caisse
January 31, 2020
Oil change/Free inspection I purchased my car from Merchant's. Great experience. Have had 3 oil changes and my most recent included my free car inspection, included in my purcha I purchased my car from Merchant's. Great experience. Have had 3 oil changes and my most recent included my free car inspection, included in my purchase. Amazing! I had the pleasure of having Mike D help me and seriously he was great. No one is trying to sell you anything. They review all of the inspection points when you are checking out. They vacuum, wipe down, and washed my vehicle and I felt like a million bucks for getting that free service. Everyone should be treated like this. Thanks so much....Lisa P More
by lisa.papa
Employees Worked With
Mike D
January 28, 2020
Service Department did a great job John Manning was fabulous to deal with ---- they fixed my car and the cost was less than I thought. I will recommend them to anyone. John Manning was fabulous to deal with ---- they fixed my car and the cost was less than I thought. I will recommend them to anyone. More
by drewyoung404
Employees Worked With
John Manning
December 26, 2019
TERRIBLE customer service in the service department. nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should t nothing but a bunch of greedy scam artists. I to get an inspection sticker for my car. Mike Dipetrillo says it will be over an hour (when it should take only 30 mins but ok) after an hour and a half of waiting he comes to say The car failed inspection. He Says our wheels aren’t aligned which we JUST got brand new tires so that’s false. Then he says our left wheel is missing a lugnut which is not possible. I’m assuming they took it off and lost it in order to get our money because again we just got brand new tires and it was on before we got there..and a bunch of other nonsense. The “repairs” in order to pass would be over $1000. We decide to get a second opinion and guess what? It passed inspection right away and was told whoever failed it before was a crook. All they want is your money and will do anything to get it including failing your car on purpose for no reason. RIDICULOUS. Never buying from here again and telling everyone I know. More
by barstowallison0117
July 29, 2019
Service I bought my vehicle about a year ago. My sales man was great. Even followed up after the sale. As for the service very lacking. Does not communicate o I bought my vehicle about a year ago. My sales man was great. Even followed up after the sale. As for the service very lacking. Does not communicate on costs to me and I had the coverage but still cost me !! Leave a message and no return phone call— very poor. More
by Salisbury
Employees Worked With
July 23, 2019
Service is above and beyond excellent I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought w I would like to thank John in the service dept as well as David in who is the service shop foreman. I have a 2012 Jeep Grand Cherokee that I thought was a bad bearing or something in the front end that was making a rotational noise. Both individuals took in the vehicle and diagnosed that it was nothing in the front end but an issue with the new tires that I had.They only had 14K miles on them and were rated for 65K miles. After further testing they had told me that the tires are what was making the rotational noise and later that day went to where i purchased the tires and updated them to a new set of tires. The issue is no longer there and happy again that I can enjoy my vehicle once again. I just want to say thanks again to all that were involved in getting this issue diagnosed and very quickly. I would highly recommend this service dept to anyone looking to get the job done right the first time Thanks again. More
by Marian Desrochers
Employees Worked With
Other Employees :
David (shop foreman), Joe Hodgson, John Manning
April 07, 2019
Quick, easy, and painless Richi and Gordon were extremely helpful in making our first car buying experience easy and as painless as possible! Richi is the man to see when you’r Richi and Gordon were extremely helpful in making our first car buying experience easy and as painless as possible! Richi is the man to see when you’re looking to buy a new car! More
by Adavidson5
Employees Worked With
Gordon Lewis, Rich Interrante
