Merchant Automotive Group

VERY VERY VERY UNPROFESSIONAL! I was informed by a salesperson that I was approved for a car mid February however I had to wait for the car to be brought in, in which it took almos I was informed by a salesperson that I was approved for a car mid February however I had to wait for the car to be brought in, in which it took almost 2 weeks and I was updated with false hope. As I was getting ready to go pick up the car Tuesday after being told I was approved and the car was ready ALL OF A SUDDEN the car has issues THEN I was informed they had another car for me. I called Ethan as instructed and he informed me that Tanya informed him that there was never a car nor deal! I wasted my time and patience with this dealership AND Ethan was very rude on the phone and unprofessional along with Tanya as a financial advisor!! DO NOT WASTE YOUR TIME HERE! They are super unprofessional!! More

The service personnel were courteous and they completed my work in a timely manner. I thought I had an issue with the work but the technician looked and explained the operation. The receptionist assured me my work in a timely manner. I thought I had an issue with the work but the technician looked and explained the operation. The receptionist assured me that if I wasn't satisfied after driving the vehicle to call back. That wasn't necessary as the work was satisfactory. I would recommend them. More

Very pleased with the service thank you help service support in a timely manner and courtesy support in a timely manner and courtesy More

I’m in Alaska working for the winter and I live out of state and Ethan made this purchase as easy if not easier than walking into the dealership. His communication and his response time was impeccable eve state and Ethan made this purchase as easy if not easier than walking into the dealership. His communication and his response time was impeccable even with us being on different time zones. Would highly recommend Ethan to anybody for a vehicle purchase More

A great place to take your car and they work with you very well and very pleasent very well and very pleasent More

Mary Beth was the best Mary Beth was the best she took a lot of time and took good care of me lot of time and took good care of me More

Merchant Ford and Merchant Honda were the only dealership where we found what we were looking for in a vehicle! Ethan went above and beyond for us and we will come back for our next vehicle! where we found what we were looking for in a vehicle! Ethan went above and beyond for us and we will come back for our next vehicle! More

This dealership was inept and not helpful in handling the repair of my grandson's Expedition. When I tried to get involved, Tia responded by trying to get me interested in buying a vehicle. repair of my grandson's Expedition. When I tried to get involved, Tia responded by trying to get me interested in buying a vehicle. More

Best buying experience with Ford Merchant Selma, Alabama! Everyone made this purchase super easy. Ethan was excellent helping me find the perfect Ford Expedition Max! Everyone made this purchase super easy. Ethan was excellent helping me find the perfect Ford Expedition Max! More

Repeated good service. Thanks to tech for maintaining my F150. Best vehicle owned in my 85 years. Thanks to tech for maintaining my F150. Best vehicle owned in my 85 years. More