Mercedes-Benz of Wilsonville

Super friendly people The staff at Wilsonville Mercedes benz were super friendly and helpful. Mark my sales person was professional and efficient. The time it took to tes The staff at Wilsonville Mercedes benz were super friendly and helpful. Mark my sales person was professional and efficient. The time it took to test drive the car to closing the deal was fast. THANK YOU! More

Great customer service! From start to finish our experience was top notch! Ask for Roger and be assured. From sales to underwriting my wife and I were treated well with no pr From start to finish our experience was top notch! Ask for Roger and be assured. From sales to underwriting my wife and I were treated well with no pressure and time respected. Felt like family :D More

Excellent customer service If you need your car serviced then from start to finish Wilsonville has excellent customer service! Would recommend Chris for over the top care. :D If you need your car serviced then from start to finish Wilsonville has excellent customer service! Would recommend Chris for over the top care. :D More

Willing to go extra mile to make deal Mark was very professional and continuously followed up with me regarding the cars we were looking at and any new ones that came in. He was willing to Mark was very professional and continuously followed up with me regarding the cars we were looking at and any new ones that came in. He was willing to talk to his managers and make a sweet deal for us. Everyone there was willing to help. Even met the owner, Jeff, who was pleasant and thanked us personally for buying a vehicle from them. After experiencing multiple other Mercedes dealers in the area, this was the best of them and will likely buy here again in the future. More

Mercedes Benz has sludge issues causing Engine seizure Some Mercedes models have engine sludge issues that will seize your engine. Do your research. This dealership or MBUSA will not cover your damages. Av Some Mercedes models have engine sludge issues that will seize your engine. Do your research. This dealership or MBUSA will not cover your damages. Avoid them for the following reasons We took our GL350 2010 Bluetec in when the Check Engine light came on. They charged us $3500 for glow plug and other stuff. 3k miles later engine started making rattling sound. Took it in and they complained about very low oil and sludge build up. What kind of service did they do just 3K miles before if the vehicle ran out in just 3k miles? This time they put BG Engine oil to dislodge sludge and released vehicle though it still had the rattling sound. Darren James the service adviser said he added the BG Engine cleaner that will remove sludge build up and it will continue to make rattling sound that will eventually stop. He recommended I bring it back in 2-3k miles. Darren was right that the rattling sound would eventually stop. But it seized the engine. He left out that detail. The engine seized in 50 miles. Initially he and Rob Temple said they added Engine cleaner to the oil. When I found out that was not the correct procedure the changed the story and said they drained it. They would not take responsibility for the engine seize. They quoted $18350 to change engine to a rebuilt one. Service Manager Rob Temple eventually refused to fix it because I was questioning their process and communication. He said I must tow the vehicle away. I had to tow the vehicle and got it fixed elsewhere for $16200. Second rebuilt engine also has issues within a week of install. Mercedes is not a reliable brand and their customer service (even MB USA) sucks. I called MB USA with my complaint. Their response is not better. In general we had lot of problems with the GL350 2010 Bluetec that would go to the dealership at least twice a year for some problem or the other than the service visits. Additionally 1) Service beyond warranty can be more 4 times the cost at the MB Wilsonville dealership. e.g. I got a quote of $165 to fix my right indicator light from an independent service center and MB Wilsonville wanted $800. You can also see above the price difference of more than $2k difference for engine swap. 2) Service staff was rarely helpful. They wouldn't help move car seats to loaner car or clean car properly at every service. They were quite snobbish too. 3) We had lot of problems during and after warranty with electronics and other components. But the engine seize at 55K miles despite regular service is unacceptable. More

Mercedes Benz Driver for Life If you desire to drive the best Engineered vehicle in the world you need to go to Wilsonville Merceded Benz in Wilsonville, Oregon. Their customer se If you desire to drive the best Engineered vehicle in the world you need to go to Wilsonville Merceded Benz in Wilsonville, Oregon. Their customer service is UNMatched. From the moment you walk thru the door friendly helpful staff is there to meet your needs. My Sales Executive this time around was Jeff Maddox. This gentleman knows his product like the back of his hands. After spending just a short time with him I went from a buyer to an INformed buyer! He dropped so much knowledge about my vehicle I was pleasantly surprised and impressed. Im a repeat customer of Wilsonville Mercedes Benz because they are absolutely #1 in Customer service. I cant tell you how EASY and SMOOTH my buying experience went; it's an experience YOU should encounter yourself! Last but not least I have to tell you about the AWESOME SHOWROOM (Full of goodies and treats) and their inventory is TRULY the largest in the entire NW! Whatever color and model you want - They have it. If you're looking for a FABULOUS Benz selection, Excellent Customer Service, A Hassle free buying experience a Spectacular Showroom I say go to Wilsonville Mercedes Benz - it's WORTH THE TRIP - Be prepared to drive home in your NEW HOT BENZ!! For more information reach me @ hbaker04@gmail.com Happy Buying or Leasing to YOU! Shout Out to the BEST BENZ dealership owner JEFF SWICKARD!! More

Great Experience! Gil and the entire staff made our car buying experience rewarding and stress free. Great dealership and customer friendly! Very positive experience . Gil and the entire staff made our car buying experience rewarding and stress free. Great dealership and customer friendly! Very positive experience . Highly recommend for those wanting to purchase a Mercedes. More

fantastic Entire sales/finance team was very helpful and patient with us. Their expertise was greatly appreciated in guiding us to the correct car for our need Entire sales/finance team was very helpful and patient with us. Their expertise was greatly appreciated in guiding us to the correct car for our needs. More

incredible, respectful service I bought a sprinter van from mb Wilsonville a year ago, the way they treat the consumer was incredible. It was the most painless sales experience I ha I bought a sprinter van from mb Wilsonville a year ago, the way they treat the consumer was incredible. It was the most painless sales experience I have ever gone through...... was not the "typical" high pressured sales experience. My experience was so great in the past that when my wife wanted a new SUV, I went to one place. MB of Wilsonville. Walked out with a new g wagon. More

COMMENDABLE OPERATION....CLIENTS ARE TREATED SO WELL PERRY THOMPSON AND DAVE RICHARDSON CREATE A GREAT EXPERIENCE IN THE PURCHASE OF A VEHICLE....VERY FAIR....STRAIGHTFORWARD AND GREAT PEOPLE SKILLS..... PERRY THOMPSON AND DAVE RICHARDSON CREATE A GREAT EXPERIENCE IN THE PURCHASE OF A VEHICLE....VERY FAIR....STRAIGHTFORWARD AND GREAT PEOPLE SKILLS.....CHRIS WALTERS IN SERVICE ALONG WITH CHIC MAKE A TREMENDOUS TEAM...LOVE GOING THERE ..... More