Mercedes-Benz of Wilsonville

Horrible customer service I bought a 2015 E350 from wilsonville mercedes benz 17 days ago. I have called them at least 15 times regarding a check FROM them. I have NEVER rece I bought a 2015 E350 from wilsonville mercedes benz 17 days ago. I have called them at least 15 times regarding a check FROM them. I have NEVER received a call back. I am sent to voice mail, after voice mail.... They may sell the most Mercedes in the Portland area...as they will tell you repeatedly, but their customer service AFTER you buy the car is the worse! More

Fast service, orofessiinal. Always helpful and willing 2 work within our time frame. Professional, personable and will use them again. Chris is the best. Also Darrin was great to Always helpful and willing 2 work within our time frame. Professional, personable and will use them again. Chris is the best. Also Darrin was great to work with too. More

Great Experience Just traded two of my Mercedes for a Sprinter. I didn't give them much to work with but they didn't give up and they made it happen for me. I couldn' Just traded two of my Mercedes for a Sprinter. I didn't give them much to work with but they didn't give up and they made it happen for me. I couldn't ask for more! More

A "Top Shelf" car buying experience !!! I ordered a vehicle from the factory and got exactly the car I wanted. The whole process was smooth and enjoyable. Brent is professional, knowledgea I ordered a vehicle from the factory and got exactly the car I wanted. The whole process was smooth and enjoyable. Brent is professional, knowledgeable, friendly and very easy to work with. Jacob was very personable and helpful in explaining the vehicle operation and features. When I went to the Parts department for floor mats and a cargo tray, the items were in stock, the price was fair and the staff was very pleasant. Great car, great dealership. You can't go wrong with Mercedes-Benz of Wilsonville. More

Mercedes wilsonville Very friendly and knowledgeable . Able to get requested vehicle. Finance process was quick. I really have nothing more to say so I will just go with b Very friendly and knowledgeable . Able to get requested vehicle. Finance process was quick. I really have nothing more to say so I will just go with blah blah blah. At this point this review process is the most frustrating part of my purchase. More

Mercedes review Great dealership! Easy access right off the highway, great selection of vehicles and friendly staff. Oh forgot to mention the latte they made for me. Great dealership! Easy access right off the highway, great selection of vehicles and friendly staff. Oh forgot to mention the latte they made for me. More

Good experience We had a very good experience.....Staff was very helpful and courteous made the cat buying experience very comfortable......we also enjoyed Roger Colb We had a very good experience.....Staff was very helpful and courteous made the cat buying experience very comfortable......we also enjoyed Roger Colbert he was really informative and pleasant.... More

Best dealership in Oregon. Wow, these guys are just great. Rick helped me out the whole entire time and treated me and my family in the best way possible. I am so happy with my Wow, these guys are just great. Rick helped me out the whole entire time and treated me and my family in the best way possible. I am so happy with my new 2016 Chevrolet Camaro thanks to this dealer and Rick. I will definitely be recommending this dealer to everyone I come across. Thank you Wilsonville Mercedes and thank you Rick. More

Excellent service Thank you for excellent service that you provide to us, you make our shopping experience incredible, it was great we found the car that we were lookin Thank you for excellent service that you provide to us, you make our shopping experience incredible, it was great we found the car that we were looking for fast and easy, it's a great car, good price Thank you More

If you have an older Mercedes, you will be a low priority Did my car service here on multiple Mercedes for the last 7 years... it's been declining for steadily for me, and has now hit a point where I am ready Did my car service here on multiple Mercedes for the last 7 years... it's been declining for steadily for me, and has now hit a point where I am ready to work with folks that actually have concerns for my vehicle and my customer service experience. Started with a bait and switch for my iPod kit (told $400 for install, once I took the car in was told later that day it would be $1200+ due to programming requirements). The next one was when I went in for $2000 worth of services and asked to have my headlight trim ring re-installed (had it in my possession). They ignored the request and never attempted to install. (Heard later that the techs find it to be a pain to do and so don't generally want to.) Finally. I took my '05 E500 sedan into the dealership on a Friday when it started bucking and shaking furiously at stops. They took it in the same day and provided a loaner. On the following Tuesday, I was told that the tech (Tom) had not been able to find the problem, but hadn't driven the car due to what he considered as unsafe tires. (this was 5 days after bringing in the car). I agreed to let them put new tires on (even though they were 40% higher than the same tires at local dealers). 2 days later, they have tires put on. 2 more days later, I am told that the tech was out sick, my service coordinator was going to be out until the following Tuesday, at which time they might have actually tried to diagnose the problem. For me, this is not a Mercedes Service Department, it's more like Tom and Tony's garage workshop. Interested in continuing to do business, despite my poor service and communication experiences, I offered to look at a CPO coupe and give the dealership an opportunity to make the situation come out all right. I seemed to be taken as an annoyance by the sales team, who made minimal effort to make a good deal in reparation, and sent me on my way with a declined crappy deal, a broken car and a $1200 bill. (drove off in my original sedan) I took the car down to a well-respected third party dealer who beat the trade-in offer for my car significantly from Mercedes and put me into a beautiful E550 coupe. I understand that service department experiences are not always the best, but come on!! The part that probably bothers me the most is the complete lack of any response to my emails to the main office and the service department, expressing my frustration. I have contacted Mercedes Benz directly to share my experience. Perhaps the manufacturer expects a higher standard of service and actually responds to customers. I'm going to try Star Motors for my service going forward, maybe with one try at Mercedes of Portland. Perhaps other Benz dealers are more engaged with their customers...? More