Mercedes-Benz of Wilsonville

Dealing with Canan on the financial aspects of buying the car was not a good experience. She told us we had to buy Gap Insurance, told her we have complete coverage thru our own insurance agent. She said w car was not a good experience. She told us we had to buy Gap Insurance, told her we have complete coverage thru our own insurance agent. She said we need Gap, it covers the difference in price and value after an accident. Said we have to buy the insurance at the time of purchasing the car. Had I read the Gap insurance paper I would have known that I did not have to purchase Gap insurance, instead I listened to her and it cost $400 for the insurance, we had the option of purchasing it thru our own agent but she did not say any of that. When I called Gilbert and told him about it, he said he would look into it and get back to me, he never did, left messages for Terry Tallerino, did not return my call, sent him a letter, no response. Terry Tallerino called me this morning (9/13/12). He had been out of town for the past 45 days and read my letter on his return. He said he was sorry to hear about my experience there re the Gap insurance, he said he will refund my money for the insurance but would not cancel the insurance because he believes it is a good deal and the employee should have done a better job explaining it. He said they are committed to good customer service and is reviewing policies with his employees to ensure it doesn't happen again. After listening to Mr. Tellerino about taking my concerns re my experience there and taking steps to make amends, I do recommend the dealership now. It is very good when a business makes amends when a customer has a serious complaint. More

Best Dealer for Mercedes parts. They are much better than any other dealer in the area. I would recommend using them for any of your parts needs. any other dealer in the area. I would recommend using them for any of your parts needs. More

I recently brought my car for service alex gave me great service. Got me a shuttle to the mall so i could spend my money. I felt like a celebrity when the shuttle pulled up. With out people like Alex I dont service. Got me a shuttle to the mall so i could spend my money. I felt like a celebrity when the shuttle pulled up. With out people like Alex I dont think I would own a Mercedes he makes my life and my car a perfect complete package. Please clone him. Thank you mercedes of Wilsonville for hiring Alex, he is always going above and behind to meet all my needs and furture needs. I will be back. More

I appreciated the excellent car care service I received from Alex Garcia. Alex kept me informed of what stage of repair my car was in and alerted me to some things about my car that needed replacing that I from Alex Garcia. Alex kept me informed of what stage of repair my car was in and alerted me to some things about my car that needed replacing that I wasn't even aware of. The repairs my car needed were spendy, but so worth it to have my car back running beautifully. I am so pleased. Alex Garcia is a caring, charming man. I will return to have my car serviced from now on at Mercedes Benz Wilsonville. More

I recently bought a 2007 GL 450 and needed to have a few service items performed on the vehicle. I called a few independent shops and asked their pricing and compared it to Wilsonville MBZ and your prices w service items performed on the vehicle. I called a few independent shops and asked their pricing and compared it to Wilsonville MBZ and your prices were by far the lowest. Cost is always a factor when determining where to take your car but service is just as important. I was greeted by the service manager Mike Rossi and he went out of his way in helping me and discussing in detail what my vehicle needed and how long it would take to fix it. Mike was wonderful to work with and he is a great asset to your company. I will happily return to Wilsonville MBZ for the future needs of my car. More

If I could I would give an overall 10 for Mr. Soprito's customer service. The management is very lucky to have such a good service rep in Mr. Soprito. customer service. The management is very lucky to have such a good service rep in Mr. Soprito. More

The service dept. was marginal before Lithia motors took over and now is absolutely rotten. Even the people I talked to that worked there said the dealership is getting worse. My wife had the same experienc over and now is absolutely rotten. Even the people I talked to that worked there said the dealership is getting worse. My wife had the same experience with her car at the Portland dealership and safety was an issue. I love Mercedes cars but hate the dealership. More