Mercedes-Benz of Wilsonville

First service appointment So I brought my SUV in for the first scheduled service to discover that the lifetime oil changes I purchased will only be credit for part of service. So I brought my SUV in for the first scheduled service to discover that the lifetime oil changes I purchased will only be credit for part of service. Closer review of this A1 services shows they are not offering anything special about the service that every other luxury dealership doesn’t do for a cheaper price. They offer only to only discount the $250 A1 service ( no repair , just oil change and checking things) only by $100 even though an oil change cost 129.95! Then I mention I thought there was some paint chipping on my hood. The service rep looked and said oh it is just harderen wax. Hardened wax from where? I have not wax my suv since I bought it and I paid to have the paint protector sprayed on it which is not comparable with fresh waxing. Made me even wonder if they sprayed the vehicle?? Needless to say they actually forgot to remove the wax for the 6 hrs they had it there. Lastly they didn’t even vacuum out the vehicle. While this seems trivial it can say I owned a Lexus for 9 years and they cleaned my car perfectly every time it came in. Not sure how Mercedes can compete with initial services experiences like this. I will try a different dealership next time probably the one in Salem as the services reviews look better and see if things turn out better. Truthfully I think they falsely advertised their lifetime oil change and service and they need to correct this. The service tech stated that they offer this so I can bring the vehicle in between AB services. This is an absolutely ridiculous claim. Why would someone bring their vehicle in for extra changes. They should refund my oil change package as they are not even discounting the cost of one. The only positive I can list is that my service advisor Brandon was friendly and when I did mention the wax and cleaning he did offer to keep the vehicle longer and make it right. Unfortunately after 6 hours I had other obligations. More

Good experience I have purchased used gl 450 from this Mercedes dealer. Everything went smooth and with no surprises just as i like it. I would recommend this dealer I have purchased used gl 450 from this Mercedes dealer. Everything went smooth and with no surprises just as i like it. I would recommend this dealer to others. More

Seat cover Love the guys at Mercedes, what won’t they do for you? So easy to service your car. Wow!!! And car wash helps! Thank you! Love the guys at Mercedes, what won’t they do for you? So easy to service your car. Wow!!! And car wash helps! Thank you! More

Wilsonville Mercedes is the BEST! Their service manager, Mike Rossi, is amazing. I would never take my Mercedes anywhere else! We have had our Mercedes serviced there is the BEST! Their service manager, Mike Rossi, is amazing. I would never take my Mercedes anywhere else! We have had our Mercedes serviced there for years! More

Unprofessional Courtesy vehicle was given out with gas light on. Returned vehicle took 45mins for them to fuel the car. No urgency at all. When vehicle was returne Courtesy vehicle was given out with gas light on. Returned vehicle took 45mins for them to fuel the car. No urgency at all. When vehicle was returned no one greeted us when we walked in. Stood in the area by snack bar for 5 mins before someone asked if we had been helped. Keep in mind we were the only customers at the time. More

Simple oil change took 4hrs PLUS. I am so clueless on what took place today Jan 2018 at Wilsonville MerBenz dealer... I drove all the way from Vancouver passing many dealers and shops I am so clueless on what took place today Jan 2018 at Wilsonville MerBenz dealer... I drove all the way from Vancouver passing many dealers and shops who could easily changed the oil for my car's. Brought my car for a simple oil change which took 4hrs, after picking up the car I had to drive back twice because oil "low oil level light" indicator came on every time I drove off the lot. Finally they asked to leave my car over the weekend.... Of courses the diagnoses was that the oil level sensor went bad cost $940 to replace. Ouch! By Wednesday the following week they delivered my car after replacing the sensor I drove it to work and on Thursday morning started the car to go to work and I found a puddle of oil on my drive way under the car.... I flipped I called the dealer and explained what I say and they told me "no sir" it is probably just some water... After saying to them it is not they offered to tow the car to their shop for inspection then came the surprise their tech did not tighten the oil tray ban to spec after they changed the sensor... go figure. "It was a workmanship issue, the bolt wasn't tightened to the correct torque allowing for seepage. " More

Very positive experience This review is offered in support of our sales rep; Mark R. He was very comfortable to work with and found just the car we needed. This review is offered in support of our sales rep; Mark R. He was very comfortable to work with and found just the car we needed. More

The only place to buy a Mercedes! If you dread buying a car because of high pressured deal making, this is the place to buy. You are treated like royalty from the moment you walk in th If you dread buying a car because of high pressured deal making, this is the place to buy. You are treated like royalty from the moment you walk in the door. This is the second time I’ve bought a car from this sales person and he is the personification of what a salesperson should be- a good listener whose goal is to get you what you want. Everyone in the dealership gives first class, friendly service. . More

Try Another Dealer My wife and I leased a new C300 in December from MB Wilsonville, and although I am totally happy with the final deal, I do feel compelled to let ever My wife and I leased a new C300 in December from MB Wilsonville, and although I am totally happy with the final deal, I do feel compelled to let everyone know that at this point, based on how the whole transaction went down, I do not feel I would ever do business with Wilsonville Mercedes Benz again. In fact, even though I did prepay the maintenance, I plan to take it to a different dealership for maintenance. I will try to be brief in explaining why I feel this way. 1. When we got to the business manager, the final numbers presented by Brian Revord were not the same as we had discussed with Brandon King. This really was not a problem for us until Brian threw his hands in the air and said that that those were the numbers they gave him, with the attitude that there was nothing he could do about it. It was only at our insistence that he took action to check into it. Ultimately the monthly payment was more than what we negotiated. 2. After checking, Brian Revord said they had not included a USAA rebate, and after plugging that in, presented a payment that was only marginally closer to our expectation. And again conveyed that it was not his problem, and we felt we were expected to just deal with it. Which at this point, we were not. And again, only at our insistence, did he reluctantly check with Brandon King to ultimately recover the work sheet we were working from. 3. After confirming that the numbers were in fact wrong, we did find that Brandon King had made a few adjustments to the numbers, but confirmed what the payment should have been. When I expressed to Brandon King that we should have had a conversation about the final numbers before we got to the business manager, he graciously acknowledged and apologized. 4. At that point the graciousness ended as Brian Revord appeared to struggle to make the numbers work. He was visibly upset with us and pouted throughout the remainder of the transaction. He only spoke to us when absolutely necessary to complete his task. With Brandon King in the room for the remainder of the transaction, we made great attempts to lighten the situation and hopefully turn a sad and frustrated event into the happy one it should have been. 5. The final monthly payment actually worked out to be less than what we originally thought, which we were happy to see, but Brian Revord offered no explanation. If that was his way of trying to make the situation better for us emotionally, it totally failed. The issue was not really about the payment difference, it was not really about money at all, but integrity and respect. 6. As a whole, the “team” we worked with that night was quite dysfunctional. They all acted like they worked for different companies, each interested only in their responsibilities. Including the Sales Manager who we never actually talked to. At one point our sales consultant, referred to it as the 'B' team. 7. A few days after the transaction we were informed that the lease agreement still was not correct, and we needed to sign a new one. The bottom line payment was still the same, but they had to send someone out to have us sign new lease documents. I have had several conversations with the leadership team at MB Wilsonville about this situation, all seemed sincerely disappointed in how things worked out. But in the end, they just don't get it. There are definite leadership issues at this dealership. More

Very happy Brent Mesher was very professional, but fun, and took good care of me to get me the car I love. This was the best experience I have ever had in car bu Brent Mesher was very professional, but fun, and took good care of me to get me the car I love. This was the best experience I have ever had in car buying. Thank you Brent for your time and service! More