Mercedes-Benz of Wilsonville

Fantastic Service!! My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immedia My first experience at mercedes-Benz Wilsonville Oregon was fantastic. I found a used vehicle on Facebook marketplace and received responses immediately to my questions. The next i’ve visited the dealership and negotiated a decent price. Mark Raleigh in sales was a pleasure to work with. I recommend the experience this dealership provides. Thank you Sharon More

Poor customer service I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There I found the service writer to be rude and not knowledgeable about the vehicle. The service write told me they had to adjust the disc brakes. There is no brake adjustment for disc brakes. The vehicle fogs up quickly in certain weather conditions and has no way to defog. You must turn on the defroster which drives you out of the vehicle with super hot air and the air compressor turn off. Every other manufacture runs the air compressor to dry out the air thus defogging quickly. The engine light is now on and I was told not to bring the vehicle in because there was no loaner vehicle. I can continue but will not make any difference. Poor service!! More

Ways to improve I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a I asked to have tires rotated. They were not and they did not tell me you don’t rotate tires. If you can’t do something, tell us. If you haven’t do a requested task tell us. More

Brandon King is the worst sales person ever! This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are This sales person named Brandon King is extremely rude and judgmental in a sarcastic way. This is no explanation or introduction of the vehicle we are interested in, he only answers questions when there are questions and not willing to talk further more in details. Very unfriendly & cold and appeared to quite irritated during the test drive (Brandon King, just because you had a BAD DAY???). We could barely hear what he said, he was literally whispering as if he needs a Nap??? He was unable and unwilling to explain detail features of the vehicle and simply assumed that we are NOT serious buyers. We were quite interested in the vehicle before coming in, now we are totally disappointed with the entire experience. Shame for him to work for Mercedes Benz.... More

Sales & service team excellent. 1-10. Would rate each Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was effi Brandon in sales was knowledgeable as well as efficient... Brian in finance was helpful, effective, & quick😎 Philip in product information was efficient, easy to understand, and personable... All rated a 10 in my experience More

They got a great team there. Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. T Excellent service and wonderful staff, very knowledgeable. Brandon took care of everything and made sure I'd bring home my new car when I got there. Thank you. More

Excellent I was helped with all my concerns dealing with Dave. These people honor their agreements and give customer concerns high priority. This is a great p I was helped with all my concerns dealing with Dave. These people honor their agreements and give customer concerns high priority. This is a great place to buy a Mercedes-Benz. More

Great service department I was greeted when I arrived and they explained everything they were going to do. Coffee and a snack was available and a beautiful loaner car. It does I was greeted when I arrived and they explained everything they were going to do. Coffee and a snack was available and a beautiful loaner car. It doesn’t get any better. Thank you for the great service! More

Too Busy To Care I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it w I was looking for a particular car and found it on an internet site. I then went to the dealership's web site and saw the car again, making sure it was still available since I live out of the area. I called the dealership to set up an appointment to view the car, and told the sales person that I would be there between 1:00 PM and 1:30 PM, depending on the heavy traffic I knew I would encounter (this is the Portland area after all). He agreed to the time, and said that if he was busy with another customer that I would be working with someone else. That was OK. When I arrived at the dealership at the appointed time the internet sales person was busy, so a referral was made to another sales person. That was OK too. When he went to get the key to show me the car I was interested in he found that it had been sold the day before I made my appointment. That ticked me off. The internet salesman could have checked to see if was still available, but did not bother to do that. I had driven a long way in the rain and heavy traffic. I doubt that I will ever visit this dealership again. More

Always Satisfied They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want They have always taken care of my car and I’ll continue to use them. I know I have a facility closer to me but haven’t heard anything that would want me to change. As the saying goes These Guys Are Good. More