Mercedes-Benz of Wilsonville

Total "White Glove Service" I brought my Mercedes in for service and had two people greet me before I could even get out of my vehicle. Had a loaner car waiting for me and had great communication throughou service and had two people greet me before I could even get out of my vehicle. Had a loaner car waiting for me and had great communication throughout the service time. More

Jessica was a please to deal with, friendly and warm. Made waiting on my service less of a hindrance Made waiting on my service less of a hindrance More

Recently, I bought a used Mercedes and brought it into the dealership to have warranty work done. The work was completed on time and at a fair price. I also have bought vehicles at this dealership and ha the dealership to have warranty work done. The work was completed on time and at a fair price. I also have bought vehicles at this dealership and had a great experience. More

Very nice experience. Work was done in a very timely manner from the checkin to the delivery everyone was great Work was done in a very timely manner from the checkin to the delivery everyone was great More

Bo was a pleasure to work with and made us feel important and welcome. The finance manager was nice, but very pushy to sell us added services. I know the dealers make a lot of money on these services, but t and welcome. The finance manager was nice, but very pushy to sell us added services. I know the dealers make a lot of money on these services, but they need to tone it down. No is NO! Overall buying a car is painful. It takes forever and you never feel like you have made a good deal, but this dealership is much better than most. More

The sales process was handled very well. Bo was and Brent? made the search and buying process very easy to deal with. "Paper Work" process, however, needs to be sped-up. Takes way too lon Bo was and Brent? made the search and buying process very easy to deal with. "Paper Work" process, however, needs to be sped-up. Takes way too long. More

My experience with salesman Brian Carew was professional and efficient. No sales pressure and overall a very pleasant experience. and efficient. No sales pressure and overall a very pleasant experience. More

Prompt, efficient and courteous service, thank you. Airal kept of informed all along the way getting our van for our retirement cross-county drive. Airal kept of informed all along the way getting our van for our retirement cross-county drive. More

Sarah was a pleasure to work with. She was very warm and welcoming. Amazing customer service. I felt she was honest and very caring. I was stressed and she was sweet and made me feel She was very warm and welcoming. Amazing customer service. I felt she was honest and very caring. I was stressed and she was sweet and made me feel better about the day. If there were more people like her in the customer service field the world would be a happier place. Thank you for your outstanding service. More

I wanted to pick up my new car, but they were obviously not prepared. The responsible person was on vacation and did not properly inform their colleagues about the case. No paperwork was prepared, there wa not prepared. The responsible person was on vacation and did not properly inform their colleagues about the case. No paperwork was prepared, there was a lot confusion between the sales people and I got send from one to another or was waiting for one person coming back, while they decided to serve another customer instead. At the end, I spent more than two hours at the dealership just to get my car handed over. Overall, that was really not a great experience. More