Mercedes-Benz of Wilsonville

This was my first visit for Sprinter repairs. Great overall experience, amazing communication, and all my concerns were addressed. Would gladly go again for any other repair needs. overall experience, amazing communication, and all my concerns were addressed. Would gladly go again for any other repair needs. More

Service Advisor was friendly & courteous in having service order paper work ready based on On-line Service scheduler & in responding to minor operating questions. The scheduled work was completed on t service order paper work ready based on On-line Service scheduler & in responding to minor operating questions. The scheduled work was completed on time as estimated & exterior courtesy washed as requested. More

We bought the C300 Cabriolet using the Costco auto purchase program and Wilsonville M-B was the only Portland choice. So far, I am satisfied with their participation. Our sales agent, Lisa R., was ver purchase program and Wilsonville M-B was the only Portland choice. So far, I am satisfied with their participation. Our sales agent, Lisa R., was very helpful in the custom build process and delivery details. I would give her 5 stars but it is too soon to give the whole dealership a proper evaluation. Ask me again after a year of service support. More

Wish you could opt out of the mandatory 399.00 Executive Wish you could opt out of the mandatory 399.00 Executive Shield they add on to the cost. Other then that was pleased with my purchase. Wish you could opt out of the mandatory 399.00 Executive Shield they add on to the cost. Other then that was pleased with my purchase. More

Best interior/exterior detail! So please with how my car looks! They removed a summers worth of sap...living in the PNW has its perks, sap is not one. The interior is spotless, my 2012 looks brand new looks! They removed a summers worth of sap...living in the PNW has its perks, sap is not one. The interior is spotless, my 2012 looks brand new...even got all the coffee spills out! Best money I’ve ever spent on my car. More

Misinformation and no call backs when requested. Very nice facility and thank you for courtesy car. Could not get a hold of service manager. Would not let me talk to technician. Very, very difficult. nice facility and thank you for courtesy car. Could not get a hold of service manager. Would not let me talk to technician. Very, very difficult. The final paperwork still did not tell me everything I wanted to know. More

The Service Dept and the Service contact was great. The time the service took exceeded expectations. Only issue was confusion over Gift Cards that were sent to me from the company, Mercedes-Benz. time the service took exceeded expectations. Only issue was confusion over Gift Cards that were sent to me from the company, Mercedes-Benz. More

In June 2020 we special ordered a Sprinter Van. Our sales rep Tommy was able to help a great deal while we were there. In October 2020 we still hed no word on our van. Called the dealership, they could not f rep Tommy was able to help a great deal while we were there. In October 2020 we still hed no word on our van. Called the dealership, they could not find a record, the dealership had to contact Tommy. Late December still no word on our van. Called the dealership, again they cannot find a record of our van. They had to contact Tommy to find out any information and have him call us. A van had come in, but not our full order specifaction. The dealership did pay a missing element. my biggest problem's is no one from the dealership was in contact with us for the entire time unless we called, and there was no record of who we were or what we wanted in the dealership records. If something had happened to Tommy our van purchase could have been gone. It was mentioned to Tommy to communicate and e-mails to the dealer did little help except to have Tommy call us. More

Mercedes wilsonville always gives excellent customer service no matter which department you work with. However, for service ask for Britney because she will absolutely take care of you, send you updates service no matter which department you work with. However, for service ask for Britney because she will absolutely take care of you, send you updates on your car (communication is excellent) and she is so nice! This is my 3rd Mercedes from Mercedes wilsonville. Love working with them. More

I’ve even going to Wilsonville Mercedes-Benz for a long time and have always been treated with a great amount of respect, whether I’m buying or taking my vehicle in for service. time and have always been treated with a great amount of respect, whether I’m buying or taking my vehicle in for service. More