Mercedes-Benz of Wilsonville

Very comprehensive, very prompt, pleasant experience. Service Department found additional service that needed to be completed and still finished the job the same day. Loaner car was available and serves Service Department found additional service that needed to be completed and still finished the job the same day. Loaner car was available and serves as a nice sales strategy. More

Thank you to Nate for rolling my car through with expediency. Luckily it was a minor software issue and I was put back on the road very quickly. Thanks, Nate😊 expediency. Luckily it was a minor software issue and I was put back on the road very quickly. Thanks, Nate😊 More

We have been internet researching a Mercedes SUV and decided we would enjoy a GLE 350. A friend recommended Costco so we tried it and your response has been so positive and so you are holding our dream decided we would enjoy a GLE 350. A friend recommended Costco so we tried it and your response has been so positive and so you are holding our dream car! Due to health issues we have had to postpone seeing it but we will be there this week and we are excited. Because our daughter lives in Lake Oswego, we will see you for service too. More

Wilsonville Mercedes put a new battery in our vehicle 3 moths ago. It was bad so needed to be replaced. They told me to bring the car in right away and they would also give me a loaner. It was very busy bu moths ago. It was bad so needed to be replaced. They told me to bring the car in right away and they would also give me a loaner. It was very busy but eventually got the loaner and headed home. I had to call the next day, and they still hadn’t had time to look at the car yet. Next day our service rep called and said they replaced the battery, but it needed many other things ($2K). Went ahead and had the work done. The service rep called us the next day and said the car would be ready at noon. We arrived a little after 1, and paid, and they said they would bring the car up front. we waited and waited, went back in to check, somebody else said it was just coming out the wash and would bring it up. We waited and waited and again went back in..... we did this two more times I went back in at 2:20 and was not nice and said I wanted the car now or give as a loaner while they figured out where our car was. They finally found it parked out in front the whole time! We drove off, and the message came on that the hood was not locked down, so my husband got out to put it down, and opened it and noticed the battery cover was not on. It was in the trunk. Needless to say, not impressed with the service we got. We have always had both of our cars serviced there and never been disappointed, This last visit was a disappointment! More

Absolutely outstanding experience. Jeff Maddox our sales representative was professional, listened attentively, and made the process easier than expected. Drove away in my new 2021 GLC300 first class servic representative was professional, listened attentively, and made the process easier than expected. Drove away in my new 2021 GLC300 first class service. More

This is my 2nd time shopping here and what brought me back is the level of professionalism and service! I came in asking for Zach but quickly learned he got promoted to big boss!! So instead I was given back is the level of professionalism and service! I came in asking for Zach but quickly learned he got promoted to big boss!! So instead I was given great service with Lisa! She gave all the information I needed before my purchase. I didn’t feel rushed or anything despite the fact I didn’t make an appointment. Lisa was all around great! I would highly recommend Lisa if you are looking for a new vehicle! Great job MBZ Wilsonville!! More

Mr chick was really helpful with my van they took care of me really appreciate his help thank you so much for your service really nice people me really appreciate his help thank you so much for your service really nice people More

Not happy! I was not told in advance that a diagnostic fee would cost me $239.00 regardless of if the work was performed. I thought it would cost $239.00 to fix the problem. fee would cost me $239.00 regardless of if the work was performed. I thought it would cost $239.00 to fix the problem. More

Lisa Upex helped us at Mercedes-Benz of Wilsonville with our car purchase. She was knowledgeable and very pleasant to work with. Thanks for the great experience. our car purchase. She was knowledgeable and very pleasant to work with. Thanks for the great experience. More

Very efficient system for servicing vehicles. Personnel are knowledgeable and friendly. Easy to get an appointment. Loaners are readily available but waiting area is also comfortable are knowledgeable and friendly. Easy to get an appointment. Loaners are readily available but waiting area is also comfortable More