Mercedes-Benz of Wilsonville

This review is for outstanding service by Karly Grimes, MB, Kailua Kona Service. She is knowledgeable and first class in every way. For some reason dealerrater wants to ask for a rating for Wilsonville? MB, Kailua Kona Service. She is knowledgeable and first class in every way. For some reason dealerrater wants to ask for a rating for Wilsonville? To my far away friends in Wilsonville, please relay this review as I cannot undo your formula for submitting a review. More

Went into the dealership for Service and Joe had offered amazing and friendly service from start to finish. He did an amazing job clarifying questions I had with my vehicle making it easy to understand and amazing and friendly service from start to finish. He did an amazing job clarifying questions I had with my vehicle making it easy to understand and took time to patiently explain any confusions. Thank you Joe! More

We’ve been a loyal customer of this dealership for over 20 years, and this was my fourth Mercedes purchased from them. Unfortunately, this experience has been nothing short of disappointing-especially afte 20 years, and this was my fourth Mercedes purchased from them. Unfortunately, this experience has been nothing short of disappointing-especially after the retirement of sales person who had helped me for two decades and always provided excellent services. After ordering my car, I was shocked to find unauthorized charges made to my account, supposedly due to “corporate policy”- something I was never informed about. Later I was assured that the charges would be refunded, but a week have passed and l,ve received nothing. To make matters worse, no one has responded to my email since. It’s incredibly frustrating and disheartening to be treated this way by a dealership I’ve trusted for so many years. The lack of transparency and follow-though is unacceptable. Sadly, I can no longer recommend this dealership to others. More

My new van had a mysterious problem that required coordination between dealership and Mercedes engineer to solve. Andy and crew worked hard to get me back on the road. Very professional and a positiv coordination between dealership and Mercedes engineer to solve. Andy and crew worked hard to get me back on the road. Very professional and a positive experience. Thanks More

Joe at Mercedes Wilsonville provides excellent customer service and information. I don’t want to work with anyone else and I will continue my service with Joe at Mercedes of Wilsonville. :D Thank you Joe! service and information. I don’t want to work with anyone else and I will continue my service with Joe at Mercedes of Wilsonville. :D Thank you Joe!!!! More

Joe in the service department was amazing! Even though my car was there for 2 months, he was in constant communication and always kept me up to date. Even though my car was there for 2 months, he was in constant communication and always kept me up to date. More

Awesome service! Excellent customer care from Bree & AJ! Great problem solving and very swift resolutions; most professional dealership & staff. Excellent customer care from Bree & AJ! Great problem solving and very swift resolutions; most professional dealership & staff. More

Joe Selander did a great job from start to finish. His follow through and communication skills were accurate, timely, easy to understand and thorough. I will contact him the next time I need any ser His follow through and communication skills were accurate, timely, easy to understand and thorough. I will contact him the next time I need any service done. His demeanor was pleasant, and he was very patient to make sure I understood everything. More

Had a great service experience with Adam. He was very friendly and explained the service needs for my vehicle He was very friendly and explained the service needs for my vehicle More

Excellent and friendly service by my advisor and service staff. Comfortable lounge. Quality courtesy car service. Good communication. staff. Comfortable lounge. Quality courtesy car service. Good communication. More