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Mercedes-Benz of Wilsonville

Wilsonville, OR

4.8
972 Reviews

25035 SW Parkway Ave

Wilsonville, OR

97070

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Showing 972 reviews

December 07, 2024

The dealership is great, but this review is about Bree Crenshaw, a service advisor at the dealership. She was the best service advisor we have ever had. She worked with us to schedule our required and req More

by designconsultantsinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree Crenshaw, Brent Mesher
Dec 08, 2024 -

designconsultantsinc responded

The dealership is great, but this review is about Bree Crenshaw, a service advisor at the dealership. She was the best service advisor we have ever had. She worked with us to schedule our required and requested services for our GLC AMG 43 SUV. She and the young man that works with her at the dealership, were able to find the perfect loaner car for us, It was an electric 2025 EQE AMG SUV. It fit our needs perfectly. It allowed us to see, feel and experience what our next car purchase might be... Quite the car, very impressive... The other great thing during this scheduled service was the short text from the mechanic that worked on the car shortly before we picked it up. It was a video walk around under the car while on the lift, commentating to us that everything looked great, no leaks, etc. Most people never see or have an idea what’s happening under their car. The car came back just as I requested, very clean. We’re looking forward to working with Bree for our next service for current car and our new car in the future. Thanks

More
Dec 10, 2024 -

Mercedes-Benz of Wilsonville responded

We're delighted to hear that Bree and the team at Mercedes-Benz of Wilsonville provided such an exceptional service experience! It's fantastic that you enjoyed the 2025 EQE AMG SUV loaner and appreciated the mechanic's video update. We look forward to assisting with your future services and car purchases!

More
December 06, 2024

Brought my car in for warranty/recall work. Everything was smooth and went as expected! More

by jasonblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree Crenshaw
Dec 09, 2024 -

Mercedes-Benz of Wilsonville responded

Jason, thanks for trusting Mercedes-Benz of Wilsonville with your recall work. We are glad to hear that everything went smoothly.

November 28, 2024

didn’t wash the vehicle, hood wasn’t properly closed, clearly not test driven after completion of service. More

by mrcbenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 29, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for sharing your feedback. It sounds like we missed a few important steps during your service visit, and I apologize for any inconvenience this caused. We strive to ensure thoroughness in our work, so your comments will be shared with our management staff. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

More
November 28, 2024

Excellent service! Appreciate your follow thru on all my questions Relaxing in the waiting room More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree Crenshaw
Dec 02, 2024 -

Mercedes-Benz of Wilsonville responded

Thanks so much, Christine. We look forward to your next visit to Mercedes-Benz of Wilsonville!

November 21, 2024

Excellent people in the Service Department. Sarah is efficient, knowledgeable and a pleasure to work with. More

by Ospsupt9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Richardson
Nov 21, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for the wonderful feedback about our Service Department at Mercedes-Benz of Wilsonville! We're delighted to hear that Sarah provided such efficient and knowledgeable service. We appreciate your support!

November 20, 2024

I highly recommend Mercedes-Benz of Wilsonville to anyone looking for a new vehicle. Their exceptional customer service and dedication to customer satisfaction made my experience enjoyable and stress-free. B More

by Graves4r6
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bo Lafollette and Camron Pourassef
Nov 20, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for recommending Mercedes-Benz of Wilsonville! We're delighted to hear that Bo and Cameron provided exceptional service and made your experience enjoyable. It's great to know their expertise helped you make an informed decision. Enjoy your new vehicle!

November 20, 2024

Very nice went over and above to help us with end of lease. Helpedfind just the right car for our new lease. More

by bigwave92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron
Nov 21, 2024 -

Mercedes-Benz of Wilsonville responded

We're delighted to hear that our team at Mercedes-Benz of Wilsonville went above and beyond to assist with your lease transition. Thank you for choosing us, and we hope you're enjoying the new car!

November 19, 2024

Renne did a good job Car was received on time and in excellent shape Thanks More

by Dhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renne
Nov 19, 2024 -

Mercedes-Benz of Wilsonville responded

Thank you for choosing Mercedes-Benz of Wilsonville, we appreciate your positive feedback, Dhanna! It's great to hear that Renne did a good job.

November 14, 2024

Great service great facilities and the best customer service ever. I have bought cars from other brands and dealerships nothing compares to this one More

by Mohammed Alzubaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bria from service department. Mercedes Benz of Wilsonville should be proud of employee of that caliber. She was exceptional in every step.
Nov 15, 2024 -

Mercedes-Benz of Wilsonville responded

Mohammed, we're delighted to hear that you had such a positive experience with us at Mercedes-Benz of Wilsonville! Thank you for the wonderful feedback and for choosing our dealership. Enjoy your new ride!

November 14, 2024

Service was done correctly and on time. Sarah did a great job for me. Mercedes Benz of Wilsonville is my go to dealer. More

by ppmelrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Nov 14, 2024 -

Mercedes-Benz of Wilsonville responded

We're psyched to hear that Sarah and the team at Mercedes-Benz of Wilsonville provided timely and accurate service. Thank you for making us your go-to dealer!

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