Mercedes-Benz of Wilmington

This dealership knows how to treat people. I went in to look, but felt that i had to look no further. I purchase my cars from dealers that a am confident in and this is ONE OF THE BEST. Keep up the gre look, but felt that i had to look no further. I purchase my cars from dealers that a am confident in and this is ONE OF THE BEST. Keep up the great work. More

I've worked with Dan Steffer several times over the past few years. I've always found him to be friendly and very knowledgeable. He has a courteous and calm manner about him which makes the experience less few years. I've always found him to be friendly and very knowledgeable. He has a courteous and calm manner about him which makes the experience less stressful. I recommend seeing him and MB of Wilmington for service. More

I was charged $389 for a doc fee which is outrageous. Most dealers only charge $100.00. On top of that I was charged $399.00 for what I still don't know. Some type of theft detrerrent. I was never exp Most dealers only charge $100.00. On top of that I was charged $399.00 for what I still don't know. Some type of theft detrerrent. I was never explained and when I got home I realized I was dupped. BUYER BEWARE!!! $800 for nothing at all. Do your homework, I surely didn't and got suckered. More

I recently went to Mercedes-Benz of Wilmington to look at their new cars. The internet Sales Manager (Scott) who I spoke to over the phone, introduced me to Eric who turned out to be my salesperson. Eric's k their new cars. The internet Sales Manager (Scott) who I spoke to over the phone, introduced me to Eric who turned out to be my salesperson. Eric's knowledge, friendliness, and professionalism was truly amazing!!! Stephan crunched the numbers to a new S 550 lease in order to get me the best possible payment that I could live with. He included all the incentives and rebates. Marcia made sure that I was happy with the final numbers and the General Manager (Joe) finalized the deal. It was a true team effort!!! Eric spent a lot of time at delivery of my new car to make sure that I knew how to operate all of the new features. I was extremely happy and pleased with all of the aspects of going to this dealership and leasing my new car!!! This is an excellent dealership with prompt, friendly, and professional service. I plan on leasing or buying future cars at this dealership even though I live in another State. Overall, this was by far the best car leasing experience I have ever had and will recommend this dealership to all of my family and friends!!! More

I visited the dealership with the intention of simply looking. I was offered a fair price for a vehicle and I decided to purchase. I generally hate the car buying experience however, MB of wilmington h looking. I was offered a fair price for a vehicle and I decided to purchase. I generally hate the car buying experience however, MB of wilmington has given me new perspective. I would now recommend friends and family to this dealership. More

Purchased a certified preowned GLK. The sale went ok. The sales person didn't seem to know all of the incentives even though he had many years of MB sales experience even at this dealership. We were pro The sales person didn't seem to know all of the incentives even though he had many years of MB sales experience even at this dealership. We were promised that a few things we noticed with the vehicle would be handled. We have taken the vehicle in twice and both times the car sat on the lot and the items were not addressed. The sales person, who was still handling these issues not service, always promised to get back to us to get these items rectified, however I always have to initiate this process and finally have been told they will not be handled. This is a dealership that does not keep it's word. Glad there is another dealership not to far away and that the certified preowned warranty carries. The only good thing, we purchased the vehicle for a reasonable price. More

I absolutely hate having to buy a car however, my salesman made it a painless experience. After researching the price online and through other dealers I know that I was provided a very fair deal. I salesman made it a painless experience. After researching the price online and through other dealers I know that I was provided a very fair deal. I can say that MB of Wilmington is where I will go when I need to purchase again. I always read reviews when purchasing electronics etc so I hope that people will give this dealer a try. Very minor service questions regarding tire pressure and the service folks were very helpful too! My son broke the windshield wiper accidentally when cleaning off ice and I drove it in to MB with no appt. and had it replaced within 15 minutes. No hassles and it was much less than I thought it would have been. More

HORRIBLE, NO OTHER WAY TO PUT IT!!!! Alot of BS and run-around, NEVER came through on deal they promised, a bunch of clowns I dealt with here. Thank goodness didn't waste too much time with them. 3 h run-around, NEVER came through on deal they promised, a bunch of clowns I dealt with here. Thank goodness didn't waste too much time with them. 3 hours after my last conversation with them, purchased from another dealership, THEIR LOSS!!!!!! No wonder they are for sale!!!! More

MB of Wilmington was FABULOUS. I'm from Dover, DE. Typically have worked with a different dealorship a bit south of me. The other folks (not MB of Wilmington) were extremely high prices - would not Typically have worked with a different dealorship a bit south of me. The other folks (not MB of Wilmington) were extremely high prices - would not work with me at all. Had purchsed/leased several vehicles going back to 1999 from the other folks. I felt as if MB of Wilmington treated me with respect and wanted a win win situation. Thank YOU MB of Wilmington! You've got a new loyal customer. JC More

The deal started of great. However, after contract was signed terms of the deal were not honored. This dealership appears professional from the outside, but internally it appears that they are glorified signed terms of the deal were not honored. This dealership appears professional from the outside, but internally it appears that they are glorified slicksters. I bought my ML350 2011 in July. It is now September, and I am waiting for a certificate of warranty covered that I requested before I took possession of the vehicle. I have inquired, called, and emailed and received every excuse in the book. Stephan Ouakrim and Scott Zielinski promise one thing, but do not follow through. My attorneys are handling the matter now. If you want professionalism and above-board customer service, DO NOT DEAL with the DEALERSHIP!! I am on my 5th mercedes, and this by far has been the worst. It has been so bad, I probably won't buy another mercedes benz. More