Mercedes-Benz of Wilmington

Starting with Bill and Marcia, who helped me with the price decision and options of the car, and then EJ with the actual car sale, the entire purchasing experience was rewarding and very "cool" at this d price decision and options of the car, and then EJ with the actual car sale, the entire purchasing experience was rewarding and very "cool" at this dealership. Dave in Finance, also was very easy to deal with and there was no pressure of purchasing extended warranties, etc from this dealership. I believe that since I had done my homework, the entire crew that I dealt with at this dealership, wanted me as "their" customer. The BMW trade was also smooth with no questions asked. I had driven over 90 miles from NJ to this dealership since I felt that it was the best deal and the folks seemed eager to sell. I would recommend this dealership to all "new" potential customers that are looking for a MB car. Thanks to all at this dealership. Keep up the good work!! More

I brought my car in here and they recommended about $2,000 worth of work be done. I had a $250 part installed instead of the $2000 worth of work they recommended and now my car runs fine. They also n $2,000 worth of work be done. I had a $250 part installed instead of the $2000 worth of work they recommended and now my car runs fine. They also never go out of their way to accommodate you. It is always like pulling teeth to find out what they can do for you. I've never once heard them say - "What can we do to accommodate you so that we can get your car in here and take a look at it?" It seems like it is always a fight/struggle when dealing with them. I had better customer service from dealerships of inexpensive cars I've owned over the years. More

My wife and I bought a certified pre-owned GLK with 26k miles here last month. This Dealer had the best price posted online for the fully loaded options I wanted than any other Dealer in PA, NJ or DE. I w miles here last month. This Dealer had the best price posted online for the fully loaded options I wanted than any other Dealer in PA, NJ or DE. I was a little worried about the complexity of all the state regulations. I am a PA resident trading in my wife's BMW registered in RI to purchase a car in DE needing PA plates and title. The Dealer did all the paperwork and computed the various state fees and credits. I received the PA plates in the mail about 4 weeks later. Very smooth. No hassle. Dru was very helpful as the salesperson. We test drove two vehicles. My only minor complaint concerned the initial trade-in value offer. They offered me about $650 less than Kelly's Blue Book's low end value. However, we negotiated a more equitable trade-in amount after I suggested using Kelly's Blue Book as a source of value. I paid in full so I cannot comment on the financnig process. I purchased an extended warranty which was explained well but the price was a bit on the high side of reasonable but that's a Mercedes issue, not a dealer issue. More

It was a pleasure working with Mr. Sutton. He is friendly, professional, and proficient. He seemed genuinely concerned and sincere in his desire to help me obtain a new Mercedes. Prior to meeting hi friendly, professional, and proficient. He seemed genuinely concerned and sincere in his desire to help me obtain a new Mercedes. Prior to meeting him, I did not enjoy visiting the Wilmington Dealership, and usually conducted my business in Milford. Meeting Marlin, however, has given me a new perspective, so as long as he is there, I will continue doing business at the Wilmington Office. Thank you Marlin! More

The service department at this dealership is a nightmare. They never call you to let you know your car is finished and a lot of the time the amounts on the bill are incorrect. No one ever explains the bill They never call you to let you know your car is finished and a lot of the time the amounts on the bill are incorrect. No one ever explains the bill to you. They just ask for your credit card. I brought my car in to have a minor repair made. I told them exactly what needed to be done. They did not make the repair and told me that the entire mechanism had to be replaced for a cost of $700. It only needed a minor part and not the entire mechanism replaced. I had to pick up my car without the work being performed. I replaced the part myself for a cost of around $6.00. They also do not review your vehicle history before you bring your car in and they end up recommending work be performed that has already been done on your car. It is unbelievable that the service is this poor at a Benz dealership. More

I was very disappointed with the follow up. I visited about a year ago, with a very specific car/options in mind. Was helped by Marlin who seemed very informed and engaged. He introduced me to Marcia a about a year ago, with a very specific car/options in mind. Was helped by Marlin who seemed very informed and engaged. He introduced me to Marcia and I left feeling like we were off to a good start. Never heard back. Left messages that weren't returned, and finally called Marcia and left her a message. She didn't call me back either (mistake), but apparently she gigged Marlin who did. Seemed to have very little recollection of what I wanted so he took my info again. Again, no follow up. When I called him back again, he was talking about cars that did not match what I wanted. Was frankly shocked by the cavalier attitude towards a customer ready to drop over 70 grand for a new car. Went to Lynne Knox at West Chester who could not have done a better job! She found the car I wanted and had it shipped to her dealership with no committment on my part. We closed the deal a week later. Just found this sight as I'm scheduling my first service and was looking for feedback. More

Had a terrific experience purchasing my 2013 E350 Mercedes-Benz. All staff were extremely helpful and friendly. I was able to get all the options I wanted in the automobile and I am thrilled with i Mercedes-Benz. All staff were extremely helpful and friendly. I was able to get all the options I wanted in the automobile and I am thrilled with it. Eric Janco was very personable, professional and knowledgeable. I will definitely do business with this Dealership and Eric again. More

EJ Willard has been the consumate professional in finding me a car at the right price. I've purchased a number of MB's from him and the dealership and I continue to go back as I know my time will be valued a me a car at the right price. I've purchased a number of MB's from him and the dealership and I continue to go back as I know my time will be valued and the price will be fair. More

Michael was great. This was the sixth mercedes that our family has purchased from Michael. Without any reservations, we will continue to refer our friends to Michael. family has purchased from Michael. Without any reservations, we will continue to refer our friends to Michael. More

Eric is a great sales person. It only takes a minute to realize that he is going to be honest about everything. The trust quickly builds as he is a good listener and he provides direct and accurate answer realize that he is going to be honest about everything. The trust quickly builds as he is a good listener and he provides direct and accurate answers to questions. There is no wasted time and the entire operation at Wilmington Mercedes if very efficient. They made the entire transaction a very pleasant experience. -Steuart More