Mercedes-Benz of Wilmington

Salesperson left me hanging for 10 days after he promised to call me back with an update. When I finally inquired he blamed it on the finance manager instead of following up himself. I guess if they can't m to call me back with an update. When I finally inquired he blamed it on the finance manager instead of following up himself. I guess if they can't make money they don't care about their customer More

I recently picked up my fourth car from Mercedes Benz of Wilmington, and has been the case in the past, was extremely pleased with the service received. In this particular case, I worked with EJ Willard. EJ Wilmington, and has been the case in the past, was extremely pleased with the service received. In this particular case, I worked with EJ Willard. EJ worked with me over a two month period in order to put together a deal that worked for me. EJ responded to all questions and concerns in a friendly and professional manner. I recommend working with Mercedes Benz of Wilmington, and EJ Willard in particular. More

Our sincere compliments for prompt, responsive service, courtesy between all staff/departments, and attentive followup. Eric Janco is by far the salesman most likely to dispel all negative car-salesperson courtesy between all staff/departments, and attentive followup. Eric Janco is by far the salesman most likely to dispel all negative car-salesperson myths, we could not have asked for better or more professional attention. Thank you for providing our very best car-buying experience ever! (We have each been driving for over 40 years, so that's a lot of car-shopping). More

What a pleasant new car buying experience at MB of Wilmington. Kudos to the great team and excellent customer service from start to finish. A smooth, satisfying buying process with no hassles and he Wilmington. Kudos to the great team and excellent customer service from start to finish. A smooth, satisfying buying process with no hassles and headaches. Special thanks to Kody and Marcia the manager for making my dream of owning a MB come true. You guys have earned another loyal customer at MBofWil. I have nothing but praise and wish you all the best. Keep up the great work. Happy Holidays and Cheers!!! Ken. More

Marlin was polite, professional, and personable. He made my wife and I feel very comfortable with the overall buying experience. He was familiar with the product and able to address our concerns. my wife and I feel very comfortable with the overall buying experience. He was familiar with the product and able to address our concerns. More

My experience buying my First ever Mercedes @ Mercedes-Benz of Wilmington was truly amazing. Right from the time I did an internet search till the time I drove the vehicle out as an owner! Bill, Mercedes-Benz of Wilmington was truly amazing. Right from the time I did an internet search till the time I drove the vehicle out as an owner! Bill, Scott, Richard and Dave Busby all treated me very well and I felt I was part of the family! It has been my desire and dream since I was a child to own a mercedes and you guys are now part of fulfiling that dream for me. All of you were very prompt in your responses, very personable, knowledgeable and most importantly engaged me very well. I clearly found this missing and lacking in other dealership companies I went to. Thank god, I found you guys! Like it is commonly said, customer experience is the next competitive battleground, and I believe you guys know your customers well. I am a banker myself and work with internal and external customers, I understand every great business is built on friendship. You guys gave me a great experience, and like I said to Rick in my email, rest assured I will direct my friends and family members who want to own a mercedes or any used car to your dealership. I am very excited about the car and it drives great! Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. I promise to be one of them. Have a great holiday season and good luck with all your sales. You guys are wonderful! - Gokul Raman More

For several months searching for the right GLK 250. Visited other MB dealers closer to home and one of them low balled my trade then 45 seconds later increased the trade by 2k. I knew then then - deale Visited other MB dealers closer to home and one of them low balled my trade then 45 seconds later increased the trade by 2k. I knew then then - dealership was playing a haggle numbers game. Discovered they didn't even have a GLK 250 close to my option list. Finally I discovered online a Benz very close to my wish list at MB of Wilmington. Everything was negotiated via internet sales with Scott Zelinski including additional OEM dealer installed options .I used a hypothetical trade in value based on NADA pricing. I picked the value knowing it may change or kill the deal at appraisal time. After less than 6 cumulative email exchanges we had a deal. Next day brought the trade in, and met my floor salesman. Eric gave my wife and I an informative test drive in our soon to be GLK 250. Eric explained the process, answered all our new questions. The trade number did not change. While paperwork was being complied we were introduced to representatives in Parts, Maintenance, and 5oaner sections of the dealership. Drove home in our GLK within hours of arrival. Eric kept in contact with us arranging for installation of additional options in the deal. Any questions we had about our Benz controls, and new features Eric easily explained. Professional followup. In my opinion MB of Wilmington is a fair no BS dealership. Definitely worth the extra distance from Pennsylvania while passing by others. More

Marlin Sutton Was Extremely concienious and provided me with a very pleasurable experience. He provided me with all necessary information and was very knowledgeable of the vehicle i was looking at, in me with a very pleasurable experience. He provided me with all necessary information and was very knowledgeable of the vehicle i was looking at, in spite of the fact that it was a used vehicle not of the dealership brand. Marlin and his Manager, Carlos Arias, was very personable and understood and worked hard to meet my needs. If M-B of Willmington could provide me with my next vehicle I would happily do busuness with them again Sincerely, Joseph larsen More