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Mercedes-Benz of Wilmington
Wilmington, DE
1,584 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,584 reviews
September 20, 2017
Best dealership ever! Out of state purchase made easily thanks to Jacqueline and Dave. They were very personable. They spent time explaining the car and process to us. I re Out of state purchase made easily thanks to Jacqueline and Dave. They were very personable. They spent time explaining the car and process to us. I received a phone call after we left to make sure the car was great during the commute home. Their hospitality is out of this world!!! I will definitely be making my next purchase here!!! More
by PreciousRodriguez3
Employees Worked With
Jacqueline- internet sales, David Gershman
September 11, 2017
Superior Service at a Fair Price In a competitive environment where you could essentially go anywhere to lease or buy a car, I would highly recommend reaching out to Carlos Arias as y In a competitive environment where you could essentially go anywhere to lease or buy a car, I would highly recommend reaching out to Carlos Arias as your first call. I reached out to 3 other dealers in the DC metro area, and all of the sales reps insisted I come in to the dealer to "negotiate" the best deal! No thanks. I don't want the "manager" to go thru their sales pitch. There are enough tools and resources to determine a fair price. Carlos made the sales process of buying a car extremely easy. Not to mention, he drove my new GL450 to me and saved me hours of drive time and paperwork. He picked up my trade in, I signed a few documents and that was it! Call him, you will not be disappointed! More
by gregm22
Employees Worked With
Carlos Arias
September 07, 2017
Outstanding service! This dealership has to be hands down the best I have ever dealt with! I've owned several different vehicles from other car manufacturers over the yea This dealership has to be hands down the best I have ever dealt with! I've owned several different vehicles from other car manufacturers over the years and MB of Wilmington is fantastic. From the show room floor to the service department they make you feel like a valued customer every time you walk through the door. Dave Gershman goes above and beyond to make you feel comfortable when purchasing a vehicle, which is why I'm a repeat customer. He is patient and professional as you make your decision, and he is always willing to go the extra mile. I highly recommend you ask for Dave when you visit! More
by Mike Marcinko
Employees Worked With
David Gershman
August 11, 2017
Worst salesman/ person even! Called about a vehicle. Rick acted bothered and hung up. I called back and he denied even taking to me. Liar, unprofessional, DO NOT TRUST THIS GUY!!! Called about a vehicle. Rick acted bothered and hung up. I called back and he denied even taking to me. Liar, unprofessional, DO NOT TRUST THIS GUY!!!! More
by Ford150
Employees Worked With
Rick Umani
July 18, 2017
The way customers should be treated ! Having purchased many cars during my lifetime, I can say this was far the best experience I have ever had with this type transaction. Everyone from fi Having purchased many cars during my lifetime, I can say this was far the best experience I have ever had with this type transaction. Everyone from first contact were courteous, professional and polite. As a business owner with many years of sales experience I was delighted to deal with Dave Gershman. From the first contact, right on through the transaction, and after the sale he showed the kind professionalism you would expect from Mercedes Benz. Actually beyond expectations. I highly recommend Dave and Mercedes Benz of Wilmington. More
by John L Sims
Employees Worked With
David Gershman
July 12, 2017
Very Good. Since 1980, I have owned four Mercedes. While my experience in the past has been good, Dave Gershnan went above and beyond to get us the exact car Since 1980, I have owned four Mercedes. While my experience in the past has been good, Dave Gershnan went above and beyond to get us the exact car and deal that we wanted. Dave is very knowledgeable and answered all our questions. He is a consummate professional. I also appreciated Dave's follow-up with us after we purchased our car. I recommend to anyone, considering purchasing a Mercedes, to contact Dave from Mercedes Benz of Wilmington. They will not be disappointed. More
by Bess-Bess
Employees Worked With
David Gershman
July 10, 2017
WOW! Win One With Dave I went in thinking that I would really have a tough time getting the car of my dreams and then I met Dave at Mercedes Benz of Wilmington. From the fir I went in thinking that I would really have a tough time getting the car of my dreams and then I met Dave at Mercedes Benz of Wilmington. From the first handshake, to the test drive, to the closing of the deal, Dave was reassuring and very knowledgeable and helpful. He is friendly and a consummate professional. I had a winning experience and got my dream car. I had a WOW experience! I Won One With Dave! I highly recommend Dave and Mercedes Benz of Wilminton. Go see for yourself. More
by mjrdelaware
Employees Worked With
David Gershman
May 25, 2017
Professional and easy to business with. David Gershnan, Mercedes-Benz Wilmington, Sales Consultant is very knowledgeable and easy to do business with. Geoffrey Townsend, Internet Sales foun David Gershnan, Mercedes-Benz Wilmington, Sales Consultant is very knowledgeable and easy to do business with. Geoffrey Townsend, Internet Sales found the model and options important to me. Dave has also been very helpful after the car was delivered. I recommend anyone considering purchasing a Mercedes, contact Dave Gershman. Wilmington Mercedes Benz is first class. More
by W M B
Employees Worked With
David Gershman, Geoff Townsend
January 06, 2017
Great experience. Great customer service, low pressure and honored Usaa's pricing. They made sure the car was there prior to arrival and the complete sales experience Great customer service, low pressure and honored Usaa's pricing. They made sure the car was there prior to arrival and the complete sales experience was great. They offered multiple options for me to take the car on a Saturday, since I was out of state. The car was cleaned and fueled prior to taking it home. Again excellent costumer service and very prompt on all responses. Definitely recommend them. More
by MDCustomer
November 05, 2016
Most wonderful car experience I've had in a long time. I usually purchase a car every three years. I have dealt with many dealer's in the past 25 years. Carlos has made my car buying experience exceptional I usually purchase a car every three years. I have dealt with many dealer's in the past 25 years. Carlos has made my car buying experience exceptional. I chose 2 vehicles I liked and negotiated a deal within minutes. I'm usually in a dealership for hours but Carlos and Dru made this the absolute best experience I could ever ask for. I had a minor issue with a tire and Carlos addressed it in a timely manner. These are 2 professionals and I would recommend them along with Mercedes Benz of Wilmington to all my friends and family. More
by Pendarvis Williams
