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Mercedes-Benz of Wilmington
Wilmington, DE
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Only Service department is good!!! I purchased a preowned 2018 E300 from a different dealer...for some reason..my park assistant was not working , Ms Carol was excellent ...she handled I purchased a preowned 2018 E300 from a different dealer...for some reason..my park assistant was not working , Ms Carol was excellent ...she handled it well..got me a loaner and i was in and out in a breeze.. after the job was done...since i was the first time owner for Mercedes Benz...wanted a small tutorial since i had never tried it before....there comes Mr Mike Manley...who is not even suppose to help me..very firm...with aggressive nature...explained some things but the rest he said...to go back to that dealer and learn from them...is this the way people working in Mercedes Benz perform...!!!! I have nothing more to say about this dealership More
Great service! I had a tire issue and thought I had a nail in my tire. Called and scheduled time to get in to the dealer. After short while the service technician I had a tire issue and thought I had a nail in my tire. Called and scheduled time to get in to the dealer. After short while the service technician told me there was no problem with my tire. They washed my car and I was out of there. Fantastic service. More
bad service The place was dirty and i felt like I was a disruption in there day. I don't think that a customer should feel that way The place was dirty and i felt like I was a disruption in there day. I don't think that a customer should feel that way More
Superior Service I waited 10 Yes to purchase a new car as the car buying experience has been awful and stressful. Alyissa made the experience beyond amazing. She took I waited 10 Yes to purchase a new car as the car buying experience has been awful and stressful. Alyissa made the experience beyond amazing. She took care of everything and all my needs with ease. I will never buy from anywhere or anyone else!! She has completely changed how I feel about the car buying experience. More
"Best Experience Ever" From day one that I spoke with David Gershman, to then my appointment to test drive several vehicles...I must say David was the most friendly, patient From day one that I spoke with David Gershman, to then my appointment to test drive several vehicles...I must say David was the most friendly, patient, knowledgeable,honest, caring, low pressured salesman I have ever dealt with. By far a Class Act, and a true gentleman. David Gershman's customer service was unmatched. David provided me with a stress free experience . David Gershman hands down has been the best salesman I have ever dealt with in my 35 years of purchasing cars with other dealership. The entire staff at Mercedes -Benz of Wilmington will provide you with the best experience ever!!! Highly Recommend. I will be returning for many years to come!!! Thank You for the Best Experience, Kim M More
Very unprofessional I had a very unplesant experience this week at Mercedes Wilmington service center. “I dont care” attitude was everywhere from the front desk to the I had a very unplesant experience this week at Mercedes Wilmington service center. “I dont care” attitude was everywhere from the front desk to the service rep. No ownership and/or accountibility of service reps. It was a very sad and agitating experience. More
Excellent Experience Dave Gershman was excellent working with me to find the perfect car. He took his time finding out exactly what I wanted and went over every detail. Dave Gershman was excellent working with me to find the perfect car. He took his time finding out exactly what I wanted and went over every detail. More
Outstanding Customer Serivce Terrific experience at MB of Wilmington. Outstanding customer service - my sales person delivered the car 90 miles to me and picked up the old one. Terrific experience at MB of Wilmington. Outstanding customer service - my sales person delivered the car 90 miles to me and picked up the old one. Signed paperwork and he was on his way...and I had my car. By far the best of I have worked with. More
Always a rewarding experience...true professional I went car shopping at Mercedes Benz of Wilmington to look for a new vehicle. We are always greeted by David Gershman, who makes us feel warm and c I went car shopping at Mercedes Benz of Wilmington to look for a new vehicle. We are always greeted by David Gershman, who makes us feel warm and comfortable at the showroom. He showed us around and guided us through the available cars per our budget. I must say it's always a terrific car shopping experience. David is very informative and he answers every question of ours patiently and with passion. As an example, David provides an outstanding demonstration of all the features available in a vehicle of interest. Nowadays, it commonly seen that car dealer sales representatives just don’t do enough good job and their only objective is to get money out of your wallet. But, David Gershman delivers an incredible service and gives a very pleasant and awarding experience. We will be coming to your showroom for the years ahead. Regards, Joe Bartasius COL USA (ret.) More
Outstanding Salesman Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My sale Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My salesman for this transaction was Vic. He was exceptional. I give him ten stars for his outstanding attention to detail and through explanation of my new vehicle. I would recommend him as an outstanding salesman. He is truly an asset to your company. More