Mercedes-Benz of Wilmington

Great I brought my car for an A service. Carol from the service department was very helpful, informative, and fun to deal with. She’s awesome! I brought my car for an A service. Carol from the service department was very helpful, informative, and fun to deal with. She’s awesome! More

Exemplary Dealership Mercedes Benz of Wilmington is my dealer of choice for all service and maintenance. They have great communication and knowledgeable staff. I only wi Mercedes Benz of Wilmington is my dealer of choice for all service and maintenance. They have great communication and knowledgeable staff. I only wish I knew about the Mercedes Benz service coupon BEFORE I paid for the service. More

Great outfit. Staff is friendly and knowledgeable. Easy to get an appointment even when loaner car is needed. Service area is always clean as is wAiting area. Staff is friendly and knowledgeable. Easy to get an appointment even when loaner car is needed. Service area is always clean as is wAiting area. More

Third Time's a Charm This is the 3rd MB I've bought from MB of Wilmington. My 2nd was totaled by a woman running a red light. Hoping can enjoy & keep this one for many yea This is the 3rd MB I've bought from MB of Wilmington. My 2nd was totaled by a woman running a red light. Hoping can enjoy & keep this one for many years! Get all of my service done there as well. More

Service I’m always kept abrupt on what’s going on with my vehicle. I get a call explaining the cost and I like that. Thank you I’m always kept abrupt on what’s going on with my vehicle. I get a call explaining the cost and I like that. Thank you More

Service was good normal as expected Good service not a lot to say been dealing with Mercedes Wilmington for close to or over 10 years. This is my third vehicle from M.W. And two from ano Good service not a lot to say been dealing with Mercedes Wilmington for close to or over 10 years. This is my third vehicle from M.W. And two from another state of which I am well pleased with the brand More

Tony in the service department is great, thank you. Tony, in service, is exceptionally knowledgeable, helpful and accommodating. Service has improved greatly since the dealership has been under new man Tony, in service, is exceptionally knowledgeable, helpful and accommodating. Service has improved greatly since the dealership has been under new management. It has been a pleasure dealing with you Tony. More

I had two tires replaced through my tire insurance. The problem I had with Jason Kuczeriawenko in the Service Dept as listed below is he refused to contact the insurance company to verify my information The problem I had with Jason Kuczeriawenko in the Service Dept as listed below is he refused to contact the insurance company to verify my information after I told him that I had spoken to the insurance company myself concerning the dollar amount that I had to pay for my tires. Instead, I had to call for his Manager to get him to listen to me. He should have done what I ask him to do even if he didn't agree. His Manager had to make him listen to me then the process was completed. Shame on him, that was not good customer service. I thank you Manager Jeff Ridgway for making my process go smoothly. Please give Mr. Ridgway a big pay increase. I thank you kindly!! More

Excellent No presser and excellent to deal with would buy my next benz Very professional and polite.no issues. The car was in excellent shape very Pleased No presser and excellent to deal with would buy my next benz Very professional and polite.no issues. The car was in excellent shape very Pleased More

Purchased a certified preowned Awesome dealership to work with from top to bottom. Jaclyn Melchior was the internet point person who scheduled the appointments and arranged the meet Awesome dealership to work with from top to bottom. Jaclyn Melchior was the internet point person who scheduled the appointments and arranged the meeting with the sales department. David Greshman from the sales team was outstanding. No pressure, extremely honest in any expectation we may have had, very knowledgeable in the vehicle we purchased, made himself available at all times, and very confident that a deal could be made that meet our needs. Dur Brahmbhatt sales manager was very helpful with our trade in and securing financing for our new car. Our car was a certified pre owned and needed a little service detail before leaving. The service team went above and beyond to make sure everything was perfect. More