Mercedes-Benz of Wilmington | Page 144

Service Work Car was serviced in a very timely fashion. Service was as ordered and accomplished in time stated. vehicle was returned with work accomplished and cl Car was serviced in a very timely fashion. Service was as ordered and accomplished in time stated. vehicle was returned with work accomplished and cleaned. I'm very pleased. More

Tony in the service department is great, thank you. Tony, in service, is exceptionally knowledgeable, helpful and accommodating. Service has improved greatly since the dealership has been under new man Tony, in service, is exceptionally knowledgeable, helpful and accommodating. Service has improved greatly since the dealership has been under new management. It has been a pleasure dealing with you Tony. More

Purchased a certified preowned Awesome dealership to work with from top to bottom. Jaclyn Melchior was the internet point person who scheduled the appointments and arranged the meet Awesome dealership to work with from top to bottom. Jaclyn Melchior was the internet point person who scheduled the appointments and arranged the meeting with the sales department. David Greshman from the sales team was outstanding. No pressure, extremely honest in any expectation we may have had, very knowledgeable in the vehicle we purchased, made himself available at all times, and very confident that a deal could be made that meet our needs. Dur Brahmbhatt sales manager was very helpful with our trade in and securing financing for our new car. Our car was a certified pre owned and needed a little service detail before leaving. The service team went above and beyond to make sure everything was perfect. More

bad service The place was dirty and i felt like I was a disruption in there day. I don't think that a customer should feel that way The place was dirty and i felt like I was a disruption in there day. I don't think that a customer should feel that way More

Service was terrible SERVICE WAS TERRIBLE - Had service A performed on my car that took 2/1/2 hours, we finally asked what was taking so long. They just said we are finis SERVICE WAS TERRIBLE - Had service A performed on my car that took 2/1/2 hours, we finally asked what was taking so long. They just said we are finishing up now, which was another 1/2 hour. When I paid I asked the service writer again what took so long and he said an oil change takes 1 1/2 hour, so I pointed out that it had been 2 /1/2 hours, then he said oh they had to due some recall updates. I not sure that's true because we never received anything in the mail indicating this was necessary. They washed the car, but it looked like they just threw soap all over the car and didn't bother to rinse it off, so when the car dried it had spots all over it which look terrible so I had to wash it agin myself. More

Great service! I had a tire issue and thought I had a nail in my tire. Called and scheduled time to get in to the dealer. After short while the service technician I had a tire issue and thought I had a nail in my tire. Called and scheduled time to get in to the dealer. After short while the service technician told me there was no problem with my tire. They washed my car and I was out of there. Fantastic service. More

Third Time's a Charm This is the 3rd MB I've bought from MB of Wilmington. My 2nd was totaled by a woman running a red light. Hoping can enjoy & keep this one for many yea This is the 3rd MB I've bought from MB of Wilmington. My 2nd was totaled by a woman running a red light. Hoping can enjoy & keep this one for many years! Get all of my service done there as well. More

Alissa, the queen of Benz Alissa was great, very curtsey and professional. She was very patient to our questions and demands. I will definitely refer my friends to her. She s Alissa was great, very curtsey and professional. She was very patient to our questions and demands. I will definitely refer my friends to her. She set a standard to other sales. More

Excellent and Quick Service for 20K miles E300 Very friendly staff and they got me in and out within 2 hours for my 20K Service. Little Oil stains remained on the car bumper after the wash but over Very friendly staff and they got me in and out within 2 hours for my 20K Service. Little Oil stains remained on the car bumper after the wash but overall good job by the folks. More

GREAT SERVICE, GREAT SALES Had a great service experience last visit. Also had a great sales experience with Rick Umani. I'm on my 6th Mercedes. Still have 4 of them. I'll be ba Had a great service experience last visit. Also had a great sales experience with Rick Umani. I'm on my 6th Mercedes. Still have 4 of them. I'll be back for my next one. More