Mercedes-Benz of Wilmington

Great service I will always come to this place it’s full of happy people like chic fil a lol. Over all fantastic. Can’t wait to go there again. I will always come to this place it’s full of happy people like chic fil a lol. Over all fantastic. Can’t wait to go there again. More

Bad service Mercedes Roadside assistance for one is an absolute joke... their shuttle service spans a whopping 10 miles, so if you need to pick up your car you be Mercedes Roadside assistance for one is an absolute joke... their shuttle service spans a whopping 10 miles, so if you need to pick up your car you better get an Uber...not to mention I’ve had my car a year and they were trying to up-charge me over a grand for services. I will NEVER get a Mercedes again..not worth it and neither is this dealer. More

Great Experience Both the Sales and Service department are exceptional! The sales process was quick and easy. The Service Office keeps you involved in every step of Both the Sales and Service department are exceptional! The sales process was quick and easy. The Service Office keeps you involved in every step of the repair of your car! More

Best car buying experience ever. The minute you walk into the dealership you are welcomed by very friendly. My sales associate was very knowledgeable about all aspects of the car. She The minute you walk into the dealership you are welcomed by very friendly. My sales associate was very knowledgeable about all aspects of the car. She went out of her way to ensure I had all the information I needed. She even went as far as setting the SUV backdoor close button lower do I could easily close the door. I will definitely be back for my next car and recommend them to my friends and family. More

Lost my trust Been servicing my vehicles loyally even after moving out of Delaware. Had a full brake job done 12 months and 10,000 miles ago and front rotors are wa Been servicing my vehicles loyally even after moving out of Delaware. Had a full brake job done 12 months and 10,000 miles ago and front rotors are warped . They won’t cover it and want to spend another $500 plus at their cost. Wrote letter to MBUSA VP of customer service and got a call that said they were not covering it and that we must have super heated the brakes and then drove through a puddle Original set lasted 69,000 miles. Same 2 drivers and at 10,000 miles of wear we are told it was our fault and not a defect - ironically I just talked to a business associate who the same line Fed to him by his dealer so this is MB’s fallback statement I’m finished with MB and could afford to buy any car I want which I will be moving on to A true shame More

Professional All persons I was in contact with were both professional and friendly. The young lady(I do not recall her name)who showed us the car's features was v All persons I was in contact with were both professional and friendly. The young lady(I do not recall her name)who showed us the car's features was very helpful. More

Great service with Carol! Carol is always professional, quick and courteous. And, I am taken care of extremely well. Carol provides a breakdown of everything along with optio Carol is always professional, quick and courteous. And, I am taken care of extremely well. Carol provides a breakdown of everything along with options for my service. More

GREAT SERVICE, GREAT SALES Had a great service experience last visit. Also had a great sales experience with Rick Umani. I'm on my 6th Mercedes. Still have 4 of them. I'll be ba Had a great service experience last visit. Also had a great sales experience with Rick Umani. I'm on my 6th Mercedes. Still have 4 of them. I'll be back for my next one. More

Jason and carol the best!! And David Great advisors and salesman Very friendly and always get back to u I even write when I have questions and they are always on top of it Great advisors and salesman Very friendly and always get back to u I even write when I have questions and they are always on top of it More

They make it easy What a great experience I dropped off my car picked up a nice loaner and was out the door in just a few minutes They contacted me when it was done What a great experience I dropped off my car picked up a nice loaner and was out the door in just a few minutes They contacted me when it was done I went to pick up my nicely cleaned car and went on about my business Great service great experience very nice people More