Mercedes-Benz of Wilmington

Ralph is a national treasure My service advisor, Ralph is a great asset to your company. He is knowledgeable, responsive and professional. Ralphmakes the inconvenience of a serv My service advisor, Ralph is a great asset to your company. He is knowledgeable, responsive and professional. Ralphmakes the inconvenience of a service appointment a bit more bearable. More

Bad trade in value, way under other dealers Trade for a Mercedes was 3,000-5,000 less than other Mercedes dealership. It was 2000 less than car max. Felt like they tried to take advantage of me Trade for a Mercedes was 3,000-5,000 less than other Mercedes dealership. It was 2000 less than car max. Felt like they tried to take advantage of me. They told me my Kelly blue book is of no value, but all the other dealers priced close to it and the other Mercedes dealer went well over More

Great Job This is our third least vehicle, the sales person treated us fantastic the third as they did the first time that least a vehicle. Thanks! This is our third least vehicle, the sales person treated us fantastic the third as they did the first time that least a vehicle. Thanks! More

Wonderful! After working with another dealer, negotiations broke down when that dealer could not explain simple math to me. I called internet sales while drivin After working with another dealer, negotiations broke down when that dealer could not explain simple math to me. I called internet sales while driving on my way to a hair appointment, spoke with him and, after a quick return call, was able to beat the deal. That very evening, Glenn turned us over to Dave who finished the paperwork, showed us the car and provided absolutely excellent customer service. Dave also followed up a few days later to be sure that we didn't have any questions (our newest car is a 2007E-class so there were quite a few new features to learn). Then, to top it all off, the business manager called me to say that, as the saying goes, there was a bank error in my favor. Overall, this has been a terrific experience (and I just love my new car!) More

Damage repair, done right! I stopped in to check if a part was available. Not only did they have it but they could install it while I waited. Done right in under an hour. I stopped in to check if a part was available. Not only did they have it but they could install it while I waited. Done right in under an hour. More

Service has always been good. Sales took a dive when they offered a trade in value 5,000 less than another dealership. Will consider continuing with service has always been good. Sales took a dive when they offered a trade in value 5,000 less than another dealership. Will consider continuing with service but bought my new S from a different dealer More

Roadside assistance Called roadside twice. The first time West Chester responded. I had to call the next morning and Wilmington responded. Both times the vehicle would no Called roadside twice. The first time West Chester responded. I had to call the next morning and Wilmington responded. Both times the vehicle would not start due to battery. First time vehicle was jumped and was told nothing was wrong. Second call, Wilmington responded and found a defective battery. More

Not satisfied the way the car came back - no gas & dirty Service issue - Gave us a loaner vehicle picked up our brand new vehicle for a minor repair we noticed before we bought it. Car came back extremely d Service issue - Gave us a loaner vehicle picked up our brand new vehicle for a minor repair we noticed before we bought it. Car came back extremely dirty and the gas tank on empty. The sales process and financing of the vehicle was top notch. More

“A” Service Prices are better than other dealers in the area. Also the location of your dealership is closer for me. Will recommend your dealership to friends. Prices are better than other dealers in the area. Also the location of your dealership is closer for me. Will recommend your dealership to friends. More

Great The visit was pleasant . I will recommend this dealership to my family and friends. When I am ready to trade in my E Class I will come back. The visit was pleasant . I will recommend this dealership to my family and friends. When I am ready to trade in my E Class I will come back. More