Mercedes-Benz of Wilmington

Toni at Mercedes Benz of Wilmington is EXCELLENT The person that handles my service requests is Toni. His customer service is excellent! He does what he says....meaning if he says he'll call you bac The person that handles my service requests is Toni. His customer service is excellent! He does what he says....meaning if he says he'll call you back, he will. If he doesn't know the answer he will find out the correct information and give it to me. If I want to add on a service (like an oil change) while my car is in the shop, he does everything he can to accommodate me. Lastly, and most important he is a nice and genuine person. More

Friendly and nice customer service Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional H Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional He even take the time to Explain to me what they did and what I should do for my next visit Big thanks to him Again More

Courteous & professional with the best price. I visited 6 other dealerships, looking at different models & options. The Wilmington dealership was the only one that located the exact model & opti I visited 6 other dealerships, looking at different models & options. The Wilmington dealership was the only one that located the exact model & options I wanted and most importantly, the best price by far. Many thanks to a great staff. More

My customer service rep is best! Every time I arrange an appointment for my GLE350 to have any type of service, Fred makes sure he finds a slot for me. He is very efficient and courte Every time I arrange an appointment for my GLE350 to have any type of service, Fred makes sure he finds a slot for me. He is very efficient and courteous. Thanks for being my advisor Fred. More

Very courteous. Efficient. Courteous. Friendly. Fred is a great advisor. Explains issues well. Happy he is my assigned advisor. Had rental akready arranged. Appreciat Efficient. Courteous. Friendly. Fred is a great advisor. Explains issues well. Happy he is my assigned advisor. Had rental akready arranged. Appreciated that very much. More

Great experience! Alissa was great! Super helpful; my wife and I had a great experience. We're really happy with the car we purchased and the whole process. Alissa was great! Super helpful; my wife and I had a great experience. We're really happy with the car we purchased and the whole process. More

Delivery of new GLS The personalized service was above and beyond even for a luxury brand. Alissa and the General Manager Pat were awesome. I would recommend this deale The personalized service was above and beyond even for a luxury brand. Alissa and the General Manager Pat were awesome. I would recommend this dealership and team to anyone looking for a differentiated experience More

New tires Toni extremely helpful with information needed for me to decide what was needed for the car. When I had to rush to leave because of an appointment h Toni extremely helpful with information needed for me to decide what was needed for the car. When I had to rush to leave because of an appointment he helped get things done More

Service My car was picked up and delivered by Joe, very easy process, work and price was explained to me up front and I have no complaints. This is my third c My car was picked up and delivered by Joe, very easy process, work and price was explained to me up front and I have no complaints. This is my third car purchased and serviced here and I will purchase my next here as well. More

Great service Great Service Jeff Carol and Dave are the best…......... I would go nowhere else! They are fast their prices are great . If you need a car go see EJ Great Service Jeff Carol and Dave are the best…......... I would go nowhere else! They are fast their prices are great . If you need a car go see EJ in sales. More