Mercedes-Benz of Wilmington

Service is top notch Jason does a phenomenal job of communicating through the entire service process. The rest of the team did a good job of ensuring I either had a ride t Jason does a phenomenal job of communicating through the entire service process. The rest of the team did a good job of ensuring I either had a ride to where I need to go or a loaner car. More

Service Carol is always professional, helpful and has a great sense of humor. Enjoy doing business with her!! Overall this location has stepped up the servi Carol is always professional, helpful and has a great sense of humor. Enjoy doing business with her!! Overall this location has stepped up the service experience. Nice to drive in and receive a great welcome. Keep it up!! More

Dashboard Warning - Engine Oil Was concerned that my car was leaking oil and the service department confirmed it was not. The oil was topped off to correct issue until my next sched Was concerned that my car was leaking oil and the service department confirmed it was not. The oil was topped off to correct issue until my next scheduled maintenance service. Also learned there is a recall for a part connected to steering column and will have that service completed when part is available More

Service B1 and tire monitoring check Service was as expected had tire monitor sensors checked again last checked in October 2018 and told everything checked out ok. Now they may need re Service was as expected had tire monitor sensors checked again last checked in October 2018 and told everything checked out ok. Now they may need replacing after warranty expires of course And increase in price for service More

Great Mike Manley and Shelbie were excellent... wonderful customer service . Would highly recommend ppl to go buy their cars from the dealership . Had an a Mike Manley and Shelbie were excellent... wonderful customer service . Would highly recommend ppl to go buy their cars from the dealership . Had an awesome experience... More

Wonderful experience! Alissa was wonderful! We would work with her again in a heartbeat and definitely would recommend her to others. This was for a purchase for our daught Alissa was wonderful! We would work with her again in a heartbeat and definitely would recommend her to others. This was for a purchase for our daughter -- her very first car. Alissa made the experience extra special for her. Thank you for employing women in your sales and service divisions. I usually send my husband to deal with sales and service, but working with a woman, particularly one so enthusiastic, knowledgeable, responsive and kind -- made all the difference. The purchase could not have gone better. More

great Friendly staff and qualified service. Like Tony so much, really helpful and friendly. The shuttle service is great to save money from using uber. The Friendly staff and qualified service. Like Tony so much, really helpful and friendly. The shuttle service is great to save money from using uber. The environment is neat and comfortable. More

Seamless Everything taken care of quickly and efficiently without any problems. I brought my car in unexpectedly and they were able to accommodate me without a Everything taken care of quickly and efficiently without any problems. I brought my car in unexpectedly and they were able to accommodate me without any problems. Carol Siracuse managed the whole affair. More

Low tire pressure Prompt response with vehicle towed from office to service center..hav a puncture and cracked rim fortunately under warranty. Took 3 days to replace.. Prompt response with vehicle towed from office to service center..hav a puncture and cracked rim fortunately under warranty. Took 3 days to replace..loaner was not available same day..was offered 2 days later Courteous and attentive. More

Excellent Very knowledgeable and dedicated employees who are committed to customer satisfaction. Handled All concerns with no hesitation. Explained all work Very knowledgeable and dedicated employees who are committed to customer satisfaction. Handled All concerns with no hesitation. Explained all work performed and made sure I was happy with the service. More