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Mercedes-Benz of Willoughby

Willoughby, OH

4.9
143 Reviews

38750 Mentor Ave

Willoughby, OH

44094

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Showing 143 reviews

December 13, 2022

Filed a claim on their loaner car because it was damaged. However my insurance paid the claim and now my car need service again . They stated they can’t give me a loaner per the owner because of last issue. More

by williebender2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raj juneja , Matt Morris
December 12, 2022

Gene & Brett were super nice. Very pleasant experience & happy with my "new-to-me" car. More

by daver_914
Recommend Dealer
Yes
Employees Worked With
Gene, Brett
November 16, 2022

I got the royal treatment from Mohammed Soliman. He was so helpful and patient with me when showing me how to use all the electronics on my new GLE350. Very pleasant experience overall. More

by barbhochman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Soliman
October 18, 2022

Kevin Conant excellent representative to deal with. Highly recommend the dealership. Very responsive and easy to deal with More

by msiegal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Conant, Matt Morris
October 15, 2022

Gene and Mo are wonderful. We had a great experience at Leiken. Sure there is a closer Mercedes Dealer by us on the West Side but they can not touch the customer service at Lei More

by Mcpup4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene and Mo
October 04, 2022

FROM THE VERY FIRST PHONE CALL FROM LEIKEN MERCEDES DEALERSHIP WE WERE TREATED LIKE ROYALTY. THEY REACHED OUT TO ME FROM JUST MY DAUGHTER CLICKING ON A VEHICLE SHE WAS LOOKING UP. FROM THERE THEY STAYE More

by msmoirawyatt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Waite & Francesco Nappo
August 25, 2022

They had the car I wanted the fresh I was willing to pay and mowed did a great job setting up and getting ready for me More

by Larry_bour
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo salimon was a great help , Matt Morris
August 16, 2022

Amazing experience at Mercedes of Willoughby and my salesman Frank made the whole purchase easy and made us feel like family! Highly recommend! More

by Coleen.Paradissis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Matt Morris
August 15, 2022

I purchased a used (2019) vehicle from Leikin Motor Companies, and the experience couldn't have gone more smoothly.Because the dealership is organized and transparent, I was treated fairly. This is the More

by scallaghan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
August 01, 2022

I just bought my third Mercedes here. Great sales staff (Gene Hauck) and always solid service, not to mention great cars. More

by Ernie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Morris
Aug 01, 2022 -

Ernie responded

Great job.

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