Mercedes-Benz of Willoughby

I had the BEST experience at this dealership! the entire team was helpful...finance , owner, sales and custom details in the shop made my New car perfect and timely seamless! best car buying expe the entire team was helpful...finance , owner, sales and custom details in the shop made my New car perfect and timely seamless! best car buying experience I ever had. Gene and Michael are excellent with customer service, honest, helpful, and I will always get my cars here!!! I really appreciate the way the handled my experience buying a car! I have had a few cars and this was the best dealership I have worked with !! I also used a loaner car Volvo that was great while I had some custom work done on my Porsche ...super happy! More

I have worked with Kevin Conant, Sales Manager at Mercedes-Benz of Willoughby for over 30 years. Kevin makes it very easy and always delivers quality! Dave C. Mercedes-Benz of Willoughby for over 30 years. Kevin makes it very easy and always delivers quality! Dave C. More

GREAT Used Regal Tourx Purchase - Working with Hope Intihar on our used Regal Tourx purchase was a GREAT experience! We drove from Michigan to Cleveland, Ohio and it was worth every mile. Hope had the Intihar on our used Regal Tourx purchase was a GREAT experience! We drove from Michigan to Cleveland, Ohio and it was worth every mile. Hope had the car ready for us to test drive as soon as we arrived at the dealership and made the purchase process quick and easy. More

Great experience. Mo took the time and explained how everything in my new car worked! Mo took the time and explained how everything in my new car worked! More

We worked with Mo throughout the entire process of choosing our new car and all of the options we wanted. Mo is very knowledgeable and a pleasure to work with. He helped us make a number of decisions choosing our new car and all of the options we wanted. Mo is very knowledgeable and a pleasure to work with. He helped us make a number of decisions about the final build specification of our new 450 GLS. Mo also helped us understand how we can best use all of the features of the vehicle. The entire process was very straightforward and transparent. More

I have to say that this was the best car buying experience that I have ever had. There was no pressure. Frank Waite was awesome and very instrumental in making sure that I had everything that I nee experience that I have ever had. There was no pressure. Frank Waite was awesome and very instrumental in making sure that I had everything that I needed. More

Our sales advisor, Mo was wonderful & helped buy our used car & sell the old one He went the extra mile during the test drive , highly recommend car & sell the old one He went the extra mile during the test drive , highly recommend More

Buying a car here was actually easy and enjoyable. Bob Alponat was very knowledgeable and responsive. The process was fast and price was good so there was no need for haggling. I will buy another ca Bob Alponat was very knowledgeable and responsive. The process was fast and price was good so there was no need for haggling. I will buy another car from them when I need to but that won’t be for a long time since Mercedes run forever. More

This is not the first time I am purchasing and using Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service d Mercedes-Benz of Willoughby. I have purchased two cars from the Gene and Michael in 5 years. Although I used them, I received help from the service department and numerous sales people. The customer experience and service is great all around. I do drive 2.5 hours from a larger city in order to see the people that treat me well since the dealer in my town cant offer the same level of service....Period! More

Gene was great to deal with . . as was the entire group. I was very satisfied. . as was the entire group. I was very satisfied. More