Mercedes-Benz of Willoughby

Wonderful experience Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on all Mercedes. The service department also is top top notch. More

Overall Experience Was Outstanding My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerabl My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerable time with two other Mercedes dealerships in the Cleveland area and decided to lease with the Leikin team because we felt they were the most professional, knowledgeable and transparent. We are meticulous customers and had some very technical questions/requests with respect to our lease structure, money factor, MSD program, and capitalization of certain costs. The sales manager, Ty Whiting, could not have been more enjoyable to work with. He had detailed technical knowledge of our proposed lease structure and helped reconcile all of our complex inquiries, literally down to the penny. He was extremely patient, professional, transparent, and generous with his time, even going as far as to stay several hours after close (quite unnecessarily) to make sure we were taken care of. The finance director, Andrew Cavicchi, was also very experienced and personable. We had planned not to pre-purchase service check-ups or tire/wheel insurance, and Andrew skillfully articulated why doing so was actually cost effective. We ended the experience with an outstanding demonstration of the car and it's features from Justin Smith. His knowledge of our particular model's features and engineering was was impressive. The overall experience was outstanding, and we couldn't feel better about joining the Leikin team for our first Mercedes. I have no doubt it will be the first of many with them. More

100% satisfaction. Recommend Brian Rapoport in sales. I`ve had 2 cars with Leiken. Great dealership. Brian Rapoport is gifted as a sales agent. I am totally satisfied with my experienc I`ve had 2 cars with Leiken. Great dealership. Brian Rapoport is gifted as a sales agent. I am totally satisfied with my experience with them. Recommend the dealership 100%. signed T. Cassady. More

Leiken Mercedes of Willoughby the best!!! I've been coming here for two decades. They are truly the best. Brian Rapperport is who I go to for m the new cars. He is wonderful and makes getting I've been coming here for two decades. They are truly the best. Brian Rapperport is who I go to for m the new cars. He is wonderful and makes getting a new car easy. Michael Leiken is always around to make sure everything goes smoothly and makes sure you geT the best deal. More

Wonderful experience I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem I had a wonderful experience at the Merecedes Benz of Willoughby!! I have always wanted a Mercedes and I am very happy with my purchase!! Ahmad Krayem went above and beyond to make this experience perfect! He was personable and very thorough going through everything in the car. This is my first Mercedes and possibly not my last! I love my car! More

Marquee offered incredible service I recently purchased a new CLA. Marquee got me in quickly to test drive and gave me all the information I needed. He was never too pushy and made sure I recently purchased a new CLA. Marquee got me in quickly to test drive and gave me all the information I needed. He was never too pushy and made sure I got what I wanted. Great experience overall and I will be working with him in the future. More

An excellent buying experience. After over 15 years of buying only one brand, I had determined to look at alternatives. The staff and management helped me find a model that I liked, After over 15 years of buying only one brand, I had determined to look at alternatives. The staff and management helped me find a model that I liked, and then provided a very competitive deal on the car. More

Great service at Leikin Mercedes-Benz Had a great experience working with Brian Rapoport at Leikin Motor Company in Willoughby. I had previously worked with the Volvo part of the dealersh Had a great experience working with Brian Rapoport at Leikin Motor Company in Willoughby. I had previously worked with the Volvo part of the dealership, but Brian from the Mercedes-Benz side helped me with purchasing one of their used cars. Knowledge and personable. Given the time and attention he spent with us to buy a used car, I'm certain he would be helpful for anything someone was looking for. More

Excellent service and experiance....like always! Love working with Dave and Michael. We have purchased 8+ vehicles from this dealership and have never had a bad experience! Wouldn't think of shoppin Love working with Dave and Michael. We have purchased 8+ vehicles from this dealership and have never had a bad experience! Wouldn't think of shopping for a new car from anywhere else. they are like family!! More

Boutique Experience, Big Dealer Service Michael Leiken has taken a cue from his father making this dealership all about personalized service. The delivery of our new Mercedes by Brian Rapopo Michael Leiken has taken a cue from his father making this dealership all about personalized service. The delivery of our new Mercedes by Brian Rapoport was very informative and made the entire experience a pleasure. More