Mercedes-Benz of Willoughby

A very reasonable, courteous, and pleasant buying process. Mohamed S was particularly helpful throughout. A highly recommended MB dealership. I look forward to returning in the future. process. Mohamed S was particularly helpful throughout. A highly recommended MB dealership. I look forward to returning in the future. More

Gene Hauck is as professional as they come. He devoted 100% of his time and energy to helping me find the perfect Mercedes, and I truly couldn’t be happier with my experience at Leikin. 100% of his time and energy to helping me find the perfect Mercedes, and I truly couldn’t be happier with my experience at Leikin. More

Everyone was very welcoming during my visit.My salesman Everyone was very welcoming during my visit. My salesman was Gene Hauck. He was very knowledgeable, kind and patient, when answering the multiple q Everyone was very welcoming during my visit. My salesman was Gene Hauck. He was very knowledgeable, kind and patient, when answering the multiple questions I had. More

I had the occasion to purchase a vehicle, （GLE350）from Mercedes of Willoughby. I had the pleasant experience of dealing with Mohamed Whom was a professional and courteous salesman. Mercedes of Willoughby. I had the pleasant experience of dealing with Mohamed Whom was a professional and courteous salesman. More

Excellent experience Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would definitely recommend Leikin to anyone. More

Purchasing a vehicle form Mercedes Benz of Willoughby I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From the beginning to end, Mr. Haynes was a professional and courteous salesman. Even helping me with dealing service calls, vehicle operations training, etc. He is always available when call, He is a credit to the dealership! More

Excellent Dealership Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way fro Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way from Buffalo, NY, and it was worth the few extra miles. Highly recommend. More

Recall for airbag GL 450 I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service rep that I think I need a sensor because the ESP light is on he said it will be $150 to run the diagnostic test. The service rep asked me if I was leaving the car because the close at 4:30. I said yes and I will just get a loaner. He said we don’t have any loaners. So I called my husband and told him what was going on he talk to the rep. I just took my truck and left. I had work done on the my GL 450 at the Akron Mercedes dealership and will be taking to back there it’s worth the drive and never had a problem. This was my first time taking it out there because it’s 15 minutes from where I live. More

Wonderful experience Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on Great experience! Gene Hauck was so very helpful from beginning to end from picking car to final purchase always available and so very well versed on all Mercedes. The service department also is top top notch. More

Overall Experience Was Outstanding My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerabl My husband and I recently leased our first Mercedes-Benz from Leikin Motors in Willoughby, OH and our experience was exceptional. We spent considerable time with two other Mercedes dealerships in the Cleveland area and decided to lease with the Leikin team because we felt they were the most professional, knowledgeable and transparent. We are meticulous customers and had some very technical questions/requests with respect to our lease structure, money factor, MSD program, and capitalization of certain costs. The sales manager, Ty Whiting, could not have been more enjoyable to work with. He had detailed technical knowledge of our proposed lease structure and helped reconcile all of our complex inquiries, literally down to the penny. He was extremely patient, professional, transparent, and generous with his time, even going as far as to stay several hours after close (quite unnecessarily) to make sure we were taken care of. The finance director, Andrew Cavicchi, was also very experienced and personable. We had planned not to pre-purchase service check-ups or tire/wheel insurance, and Andrew skillfully articulated why doing so was actually cost effective. We ended the experience with an outstanding demonstration of the car and it's features from Justin Smith. His knowledge of our particular model's features and engineering was was impressive. The overall experience was outstanding, and we couldn't feel better about joining the Leikin team for our first Mercedes. I have no doubt it will be the first of many with them. More