Mercedes-Benz of Willoughby

Sanford Haynes - Killing it I recently purchased a new vehicle from the Mercedes-Benz of WIlloughby. Sanford Haynes, one of the sales representatives there, went above and beyon I recently purchased a new vehicle from the Mercedes-Benz of WIlloughby. Sanford Haynes, one of the sales representatives there, went above and beyond to make my experience not only smooth, but very enjoyable. I had already done my research on the vehicle I wanted but his knowledge of the specs was very impressive. From the safety features down to what every little feature added to the luxury the brand offers. In the past I have noticed that most dealerships just want the sale and the product knowledge has seemed to be a dissapating talent. Not here. Upon leaving I had acquired some much more knowledge of my new vehicle along with a comfort knowing things were taken care of. Even after the sale was completed he still took the time to ensure that I was integrated into the vehicles assitance programs down to even obtaining a trial with Siri XM radio. Could not thank Sanford enough for his time and if you are in the market for a new vehicle I highly recommend that you use him in your search! More

Exceptional Service My husband I were recently in the dealership to purchase a vehicle and it was hands down, the BEST experience we have had when buying a new car. Ever My husband I were recently in the dealership to purchase a vehicle and it was hands down, the BEST experience we have had when buying a new car. Everyone from Mo in Sales, to the Finance Department were incredible. I will do all of my auto purchases with Mercedes-Benz of Willoughby and the Liekin Family from now on. More

A very reasonable, courteous, and pleasant buying process. Mohamed S was particularly helpful throughout. A highly recommended MB dealership. I look forward to returning in the future. process. Mohamed S was particularly helpful throughout. A highly recommended MB dealership. I look forward to returning in the future. More

Gene Hauck is as professional as they come. He devoted 100% of his time and energy to helping me find the perfect Mercedes, and I truly couldn’t be happier with my experience at Leikin. 100% of his time and energy to helping me find the perfect Mercedes, and I truly couldn’t be happier with my experience at Leikin. More

Everyone was very welcoming during my visit.My salesman Everyone was very welcoming during my visit. My salesman was Gene Hauck. He was very knowledgeable, kind and patient, when answering the multiple q Everyone was very welcoming during my visit. My salesman was Gene Hauck. He was very knowledgeable, kind and patient, when answering the multiple questions I had. More

I had the occasion to purchase a vehicle, （GLE350）from Mercedes of Willoughby. I had the pleasant experience of dealing with Mohamed Whom was a professional and courteous salesman. Mercedes of Willoughby. I had the pleasant experience of dealing with Mohamed Whom was a professional and courteous salesman. More

Excellent experience Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would Very professional and knowledgeable staff throughout dealership. Definitely customer centered service. The whole leasing process was easy and I would definitely recommend Leikin to anyone. More

Purchasing a vehicle form Mercedes Benz of Willoughby I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From I had the occasion to purchase a vehicle, (S550), from Mercedes of Willoughby. I had the pleasant experience of dealing with Sanford Haynes. From the beginning to end, Mr. Haynes was a professional and courteous salesman. Even helping me with dealing service calls, vehicle operations training, etc. He is always available when call, He is a credit to the dealership! More

Excellent Dealership Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way fro Excellent service and willing to negotiate fair prices in good faith. Sanford Haynes and his team are passionate about cars. I came all the way from Buffalo, NY, and it was worth the few extra miles. Highly recommend. More

Recall for airbag GL 450 I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service I just left Willoughby Mercedes dealership service department. Customer Service not good. I went there to get my airbag replaced and told the service rep that I think I need a sensor because the ESP light is on he said it will be $150 to run the diagnostic test. The service rep asked me if I was leaving the car because the close at 4:30. I said yes and I will just get a loaner. He said we don’t have any loaners. So I called my husband and told him what was going on he talk to the rep. I just took my truck and left. I had work done on the my GL 450 at the Akron Mercedes dealership and will be taking to back there it’s worth the drive and never had a problem. This was my first time taking it out there because it’s 15 minutes from where I live. More