Mercedes-Benz of Willoughby

I called talked to Gene Hauck gave him the things I was wanting most in my car....Boom! He found it and I had it in the driveway within a blink. They are family! Go see for yourself! wanting most in my car....Boom! He found it and I had it in the driveway within a blink. They are family! Go see for yourself! More

Excellent experience special ordering and delivery of '20 GLC coupe. Went very smooth despite these pandemic times. Frank Waite was on top of all aspects of the process with timely updates including having GLC coupe. Went very smooth despite these pandemic times. Frank Waite was on top of all aspects of the process with timely updates including having clear bra & tint installed before delivery to me with no delay. Was able to track build process and even which ship it was on heading to Baltimore dock. Great presentation with bow at delivery. Nice touch. Excellent handling vehicle with best tech. Voice recognition that actually works. Easy to learn; natural. More

I worked with Frank (Waite) to find the perfect lease renewal. He listened to what I needed and what I didn't. There were no hidden catches and everything was up front and concise. Frank is exactly the p renewal. He listened to what I needed and what I didn't. There were no hidden catches and everything was up front and concise. Frank is exactly the person I want to work with in the future. It was clear he valued my time and business, service was above and beyond. Make your life easy ask for Frank. More

Ty Whiting from Mercedes-Benz in Willoughby is the most welcoming, friendly and overall professional salesman that I’ve ever done business with. Keep up the excellent work!! welcoming, friendly and overall professional salesman that I’ve ever done business with. Keep up the excellent work!! More

Brain was wonderful I was looking for a specific car and to be in it by the end of the day and Brian made it happen. Quick and easy. Thanks Brian! I was looking for a specific car and to be in it by the end of the day and Brian made it happen. Quick and easy. Thanks Brian! More

The car sold itself but Gene made it such a simple process, no pressure, no stress. Go see him, don’t you deserve to buy a Mercedes??? process, no pressure, no stress. Go see him, don’t you deserve to buy a Mercedes??? More

Drove an hour to inspect a used vehicle.. was pleasantly surprised! The vehicle looked like new! Before putting the vehicle on the lot, the dealership put about $2000 into the vehicle. The s was pleasantly surprised! The vehicle looked like new! Before putting the vehicle on the lot, the dealership put about $2000 into the vehicle. The staff was very up front and professional. Our salesman, Mohamed Soliman, was very patient with us and got us pictures and information that we needed to help insure that we did not travel so far and be disappointed. The Pre-owned Manager, Brett Leikin, was very helpful and a pleasure to work with. Finance Manager, Francesco Nappo, was very thorough and made the paperwork process very easy. We were definitely wowed by this establishment and their amazing coffee/hot chocolate machine made the wait very enjoyable. More

Thank you being so kind and helpful in our car buying process. Mo was very genuine which you always want to see from a salesperson. I love my new car:) process. Mo was very genuine which you always want to see from a salesperson. I love my new car:) More

A great experience when I bought our second vehicle from Frank and Tream! They were kind, helpful and listened to our needs Looking forward to working with Merecedes-Willoughby for a long time! Frank and Tream! They were kind, helpful and listened to our needs Looking forward to working with Merecedes-Willoughby for a long time! More

First time visiting Willoughby dealership on July 17, 2020. The level customer service Ty , Gene & Sage provided was magnificent. Forever a client. Purchased a 2020. 2020. The level customer service Ty , Gene & Sage provided was magnificent. Forever a client. Purchased a 2020. More