Mercedes-Benz of Willoughby

Kevin Conant took care of us from the second we walked in! What a super experience. He is so knowledgeable and the dealership is so great. I highly recommend if you are looking for a new or used car. in! What a super experience. He is so knowledgeable and the dealership is so great. I highly recommend if you are looking for a new or used car. More

My salesman, Kevin Conant is very personable and did a great job. He understood what I was looking for and found multiple cars for me. When the one I wanted was unfortunately sold before he could get it great job. He understood what I was looking for and found multiple cars for me. When the one I wanted was unfortunately sold before he could get it - he immediately found another that matched it very closely, and ended up having some changes that I really like better than the original. I had never purchased a car unseen - but Kevin was reassuring and I really did feel I could trust him. He's been great! The only problem I've had was getting the digital extras working in the app. I was getting pretty frustrated with the customer service from Mercedes online, but when I let Kevin know, he immediately worked on it and verified it was an issue on the Mercedes application side and contacted them to help resolve the issue. More

I purchased a car at Mercedes of Willoughby rather than my local Mercedes dealer because Willoughby was infinitely more responsive and helpful. Action was taken immediately to find the car I wanted and co my local Mercedes dealer because Willoughby was infinitely more responsive and helpful. Action was taken immediately to find the car I wanted and communication was fantastic. Overall, the process was a wonderful experience. More

Normally I don’t write reviews unless I have exceptional experience and this was one of them. I flew to this dealership all the way from Seattle, WA to buy a car that I was looking for 2 years(Mercedes GLS experience and this was one of them. I flew to this dealership all the way from Seattle, WA to buy a car that I was looking for 2 years(Mercedes GLS 63AMG)They picked me up from the airport. Car was clean, washed, detailed, all services were done, new brakes, felt like I am buying a new car. Sales person Frank was very friendly, knowledgeable, professional and he went above and beyond by providing additional pictures and videos , service records and providing all other necessary information. Paperwork with finance manager Francesco was quick and smooth, absolutely no pressure on getting extra stuff (extended warranty etc). Sales manager Bret also was very professional, friendly. They have really good team. Highly recommended!!! More

I thought owning two Cadillacs in the past was exciting. Not anywhere near the exciting, special, professional, personable experience as with Mercedes-Benz of Willoughby. They are second to none. I am le Not anywhere near the exciting, special, professional, personable experience as with Mercedes-Benz of Willoughby. They are second to none. I am leasing a 2024 Mercedes CLE300C4. To say it is of superb quality and luxuriousness is an understatement. It is not just the vehicle that "sold" me, it was EVERYONE at the dealership who made it an experience to remember. I felt like a queen when I came to pick up the vehicle. I must acknowledge the people at Mercedes-Benz of Willoughby who went over and above, and I believe they sincerely care, to make my decision very easy to have the vehicle of my dreams become a reality: Gabe Despres (Sales Manager), Frank Waite (Sales & Product Consultant), Tye Whiting (Business Manager) and Kadence Tomblin (Client Concierge). You will only truly understand my words above should you visit Mercedes-Benz of Willoughby. More

I had a wonderful experience at Mercedes-Benz of Willoughby. The entire staff was friendly, attentive, and knowledgeable. Most notably, Frank made did an excellent job of making me feel comfortable Willoughby. The entire staff was friendly, attentive, and knowledgeable. Most notably, Frank made did an excellent job of making me feel comfortable throughout the process. Being a young buyer I have often felt dismissed or treated differently at dealerships. That was NOT the case with this dealership at all. I will, no doubt, be a repeat customer and would recommend this dealership to anyone in the area looking for a Mercedes-Benz. More

So last month, My Wife was looking for a forerunner after moving back to Colorado, we’ve always been a diehard Toyota family. She wanted a voodoo blue or a Calvary blue TRD pro we had only found one Calvary moving back to Colorado, we’ve always been a diehard Toyota family. She wanted a voodoo blue or a Calvary blue TRD pro we had only found one Calvary blue but it had been in an accident. We found nine voodoo blues, 4Runners and after messaging all the dealerships only two of them responded to us. I requested photos of the chassis and under the vehicle and under the hood to see if there was any major rust since we would be buying the vehicle from out of state only one of these dealerships came through. Frank and Alicia, from Leikin Mercedes-Benz motor company blew us away with the quality of service. I have never experienced that level of service from a car dealership before Frank Waite didn’t just send us photos of underneath the car. He pulled it into the shop put it on the lift pulled all the tires off and sent a detailed video of the undercarriage and anything that he could find. They found a little rip in the CV axle boot so they went ahead and changed out both CV axles rotors and front pads before they put the car back on the lot just because that’s how they do things. At that point me and My Wife both looked at each other and decided that was going to be the vehicle that we were going to purchase they were not pushy through the buying process and they didn’t even charge us for the cv axles or brakes. We close the deal on Thursday and we received the car Sunday morning. They even had their body shop mix us up touch up paint in case we get any rock chips off Roading in it. Even though they might be 1900 miles away I’ll definitely be checking their website when we purchase our next vehicle we have a 16-year-old daughter and a 15-year-old son that are both in the market for cars within the next year. Thank you for services from the Salter’s More

Mo at Mercedes-Benz of Willoughby was amazing to work with! He made my dream car a possibility. Everyone there was kind and knowledgeable and made our car buying experience an easy one. Mo was responsive with! He made my dream car a possibility. Everyone there was kind and knowledgeable and made our car buying experience an easy one. Mo was responsive to questions and concerns and genuinely just wanted to help. More

Mo is by far the greatest sales person we have worked with. He is very knowledgeable, patient and responsive. He made our experience buying our GLS stress free, and even fun! Mo, Brett and Francesco ensu with. He is very knowledgeable, patient and responsive. He made our experience buying our GLS stress free, and even fun! Mo, Brett and Francesco ensured an excellent buying experience! More

I had a great experience at Leikin Mercedes. My salesman, Frank Waite, was professional and patient . He spent at least 45 minutes with me in my new car explaining all the technology . I al My salesman, Frank Waite, was professional and patient . He spent at least 45 minutes with me in my new car explaining all the technology . I also had a great experience with Cadence and Ty. More