Mercedes-Benz of Wichita

The sales and service staff here are really great to work with! They go above and beyond to assist the costumer. They are professional, courteous, and friendly. I made several visits to have a few things with! They go above and beyond to assist the costumer. They are professional, courteous, and friendly. I made several visits to have a few things done. The first was an oil change along with tire and rear brakes replacement. Carrie Hansen got me into a loaner vehicle (twice) in under 10 minutes. Not everything was done in 1 day so she scheduled anther appointment for me within a week. She was the only service adviser there at that time and was helping every person who came in. There were 3 or 4 customers. What a phenomenal job she did! Dan Nagel sold me a C300 almost a year ago and still remembered me when I stopped in. Still that friendly and easy going person. Also a great person to chat with! I asked him a question concerning my roof when it wouldn't close. He wasn't was able to do much for me at the time. However, he followed up with me 2 days later to make sure it was taken care of. It's great to have someone to check up on you about your vehicle! I had a difficult time setting up my mbrace account. Angela at the front desk was extremely helpful in assisting me with that. She called them on my behalf was able to set up the account in around 15 minutes! Thanks so much! My roof wouldn't properly close so I stopped in for anther 2 times to get that issue fixed. Chris Gallagher was the service adviser who assisted me this time. Once again, I was in and out in a loaner vehicle in less than 10 minutes both times. He was also very helpful. The estimated quote for this service was quite high. Both Chris Gallagher and Amyhelped lower the price tremendously! The actual service took all day. When I arrived back to the dealership to pick up my vehicle, I still waited a while for the paperwork to finish. However, Amy was able to lower the price to over half the original estimate! A motor wasn’t needed. It was WELL worth the wait!!! Thank you Mercedes-Benz, Mercedes-Benz of Wichita, and Goodwill for all the assistance! What a phenomenal staff you all have! Not only do they sell great cars; they also provide outstanding customer services. If you are looking for these in a car dealership, look no further than the Mercedes-Benz of Wichita! More

Sorry, not sorry!! I test drove a used GLE 350 which I found based on the website description. Turns out, it didn't have the surround sound stereo that was claimed in t I test drove a used GLE 350 which I found based on the website description. Turns out, it didn't have the surround sound stereo that was claimed in the website description. I brought this to the attention of the salesman. The response was 'we are sorry but the website was wrong' but nothing was done to make it right. THEN, THAT SAME EVENING THE PRICE WENT UP BY $1500! Seriously!! A clear sign that they don't want my business!! Don't drive miles to see a car here because it won't be what is claimed! And, they will not do anything for your effort except raise the price! GEEZ!! More

Chris in Service Dept. was very professional and got me taken care of on schedule. I come in from out of town so need for loaner car and quick service is a must. Roger Elliott taken care of on schedule. I come in from out of town so need for loaner car and quick service is a must. Roger Elliott More

Rude Sales Manager I have never experienced a more rude dealership. I spoke with Dalton Banwart. He was awful & would not honor their website price. They claimed not to I have never experienced a more rude dealership. I spoke with Dalton Banwart. He was awful & would not honor their website price. They claimed not to have "hidden fees", but then they added an admin fee & out of state purchase fee. Stay away! More

Used Sales Cody H was by far the best salesman a person could ask for. He made the experience top notch and enjoyable. His honesty and fairness was more than e Cody H was by far the best salesman a person could ask for. He made the experience top notch and enjoyable. His honesty and fairness was more than expected. Thank you Cody. More

Outstanding customer service! Dan Nagel at Mercedes Benz of Wichita made the experience of buying our new vehicle enjoyable and stress free! He got us in the car we wanted, and di Dan Nagel at Mercedes Benz of Wichita made the experience of buying our new vehicle enjoyable and stress free! He got us in the car we wanted, and did everything he could along the way to make sure we were happy. Hands-down best car buying experience we've ever had. If you're in the market for a new or used vehicle, make sure to stop by Mercedes and ask for Dan! More

Cadillac ATS purchase Dan Nagel was a pleasure to work with and was super friendly the entire time. He answered all my questions, provided excellent guidance, and made thi Dan Nagel was a pleasure to work with and was super friendly the entire time. He answered all my questions, provided excellent guidance, and made this the best and easiest car buying experience I have ever had. If you need a new luxury vehicle he's your man. More

Great SL surprise for my wife The purchase of a classic SL for my wife was made very special by Cody Hudson. He was instrumental and very creative in arranging the surprise deliver The purchase of a classic SL for my wife was made very special by Cody Hudson. He was instrumental and very creative in arranging the surprise delivery which is now one of my wife's fondest memories@ well done! ThANKS More