Mercedes-Benz of White Plains

Excellent service and professionalism by Thomas Chen! Thomas Chen was extremely helpful, knowledgeable and professional! I am thrilled with my new Mercedes-Benz! It blows away all other luxury cars I have Thomas Chen was extremely helpful, knowledgeable and professional! I am thrilled with my new Mercedes-Benz! It blows away all other luxury cars I have owned or leased. More

Top Notch I have been a customer at White Plains Mercedes for over 10 years. I'm probably on my eighth or ninth car there. Mr. Thomas Chen has been taking car I have been a customer at White Plains Mercedes for over 10 years. I'm probably on my eighth or ninth car there. Mr. Thomas Chen has been taking care of me all those years and I would highly recommend him. He will always be there for you if you have any questions or problems and that's why I plan on staying a loyal customer! More

A true sales professional.. “I want to express my thanks to you and your staff for the courteous and professional manner extended to me during my recent purchase of my 2017 Merce “I want to express my thanks to you and your staff for the courteous and professional manner extended to me during my recent purchase of my 2017 Mercedes SLC 300 from your dealership. Prior to this purchase, I have used your dealership to maintain and purchase all my vehicles. I always appreciated the prompt, professional service I continuously received. This service convinced me to make my recent purchase. I would highly recommend your dealership to any person seeking either service on their current vehicle or purchasing another. Thanks again.” Tom is a true sales professional, who provides genuine, specific, and highly personalized service to people who have the need and ability to own a great car." More

Great Experience Overall, I had a very positive experience with a genuine, knowledgable and experienced sales representative (Tom Chen). I was able to lease a vehicle Overall, I had a very positive experience with a genuine, knowledgable and experienced sales representative (Tom Chen). I was able to lease a vehicle in a relaxed environment without feeling pressured or stressed. Tom worked with me and assisted me in obtaining a vehicle that satisfied my specifications. Having been a bit apprehensive at first, I can truly say that the whole process was a very pleasant one. More

Another Positive Experience This was my third lease with Tom Chen at Mercedes White Plains. Tom went out of his way to find the right truck within my budget. He also made the pu This was my third lease with Tom Chen at Mercedes White Plains. Tom went out of his way to find the right truck within my budget. He also made the purchase and delivery experience as simple as possible. Highly recommend this dealership and Tom. More

Treats you like family. Mike Di Paolo I have been a customer of white plains Mercedes for 10 years. Tom Chen is courteous, professional, and knowledgeable. He has made every purchase pleas I have been a customer of white plains Mercedes for 10 years. Tom Chen is courteous, professional, and knowledgeable. He has made every purchase pleasurable. He is always available and willing to help you in every way. You are very fortunate to have Tom as an employee. I would recommend Tom to anyone interested in a Mercedes More

Pleasurable Buying Experience I had a wonderful experience with Mercedes Benz of White Plains. This was my first Mercedes Benz purchase and I am thrilled with my GLC300. From th I had a wonderful experience with Mercedes Benz of White Plains. This was my first Mercedes Benz purchase and I am thrilled with my GLC300. From the moment I walked through the door everyone was very welcoming. Tom Chen, my salesman, made the buying process easy. He was knowledgeable, professional, personable and very patient. Tom was a pleasure to work with. More

Friendly Staff Great service The experience was a pleasure working with Lenny Salvatore. He is extremely knowledgeable and guides you thru the process from order to delivery and The experience was a pleasure working with Lenny Salvatore. He is extremely knowledgeable and guides you thru the process from order to delivery and spends the time to explain the features of the vehicle. More

Top Notch Customer Experience Ardit was my customer service representative. From the moment I stepped into the dealership, Ardit had everything covered - the demo car was ready to Ardit was my customer service representative. From the moment I stepped into the dealership, Ardit had everything covered - the demo car was ready to go as soon as I stepped into the dealership (I was running late and got to the dealership 1 hour before close but it was not a problem for Ardit), all of the details of the lease were clearly communicated, and all of the features of the car were properly demonstrated. I highly recommend Ardit and Mercedes Benz of White Plains and will come back again without hesitation. More

Great salesperson, cleaning department rated otherwise The car sales individuals are great, each and everyone. Tracy was very considerate and friendly and I would definitely go back to her. However their d The car sales individuals are great, each and everyone. Tracy was very considerate and friendly and I would definitely go back to her. However their detailing department does quite need some help in their skills and honesty. Please check your car after purchasing to ensure they actually "cleaned" the car you purchased and ensure all items that come with the he car such as mats etc are still there after the "cleaning," as we were about to drive off and noticed the weather mats where missing. When asked it was suspected they were cleaning them and forgot to put it back inside, but they weren't cleaned. Considering the car was used I know it won't be perfect, however, certain aspect could've definitely been taken care of efficiently by the cleaning department, but I experienced otherwise. (WeatherMats had soda stains, the tray where drinks go were still dirty, trunk not vaccumed, black dirt near the arm rest). The sales and price is great however the cleaning department needs to be more efficient, evidently having nothing to do with the salesperson. If management emphasize on the importance of cleanliness I would give 5 stars! More