Mercedes-Benz of Westwood

The sales experience here was pleasant enough. My rating has nothing to do with the sales team, but everything to do with the service department. I think one should consider the service experience you're l has nothing to do with the sales team, but everything to do with the service department. I think one should consider the service experience you're likely to receive from a dealership when considering a car purchase. I can't imagine a worse customer experience than what I've consistently received at the MB Westwood service department. I called with a question concerning a part that had failed (rear shock) - the reason for calling was that two independent mechanics encouraged me to do so assuring me that the shocks shouldn't fail this early in the car and that despite being outside the factory warranty, it was something MB should fix. The phone call went well enough with the rep telling me that I'd need to come in so they could assess the situation. After taking time off from work to bring the car in, the response I received in person couldn't have been worse. I was informed that there was NO CHANCE they would consider covering the repair (and implied I was an idiot for even considering the idea.) Also, they wanted $150 to simply look at the vehicle and estimate the cost of repair (something both the independents I work with do free of charge.) When pushed, the quote for the shock job was 40% higher than the quote I received from two independents (a local shop and a place in Waltham that specializes in MB.) Needless to say, I left and won't be coming back from either service nor future vehicle purchases. If you want an honest, polite service experience - call your independent or find another dealership. This place is a thieve's den. More

Jessica was so wonderful! The moment I walked, I went and asked to speak to a salesperson, and within seconds Jessica introduced herself to me. Jessica is friendly, outgoing, professional, respectfl, ki and asked to speak to a salesperson, and within seconds Jessica introduced herself to me. Jessica is friendly, outgoing, professional, respectfl, kind, courteous, I could go on forever. She made this experience so wonderful for me. I had been searching for a car for months, and dealt with many salespeople at various dealerships, but I knew immediately, that the Mercedes-Benz Westwood dealership was the right place for me. Jason, the Finance Mgr., Tom, the people at the front desk, the people in the Registry office - everyone was great. I would highly recommend this dealership, and have already begun spreading the word about Jessica and her team!!! More

A company’s reputation is not generally based from customer’s praising companies but from those complaining about them; but the true reputation of a company is how they handle problems. This being sa customer’s praising companies but from those complaining about them; but the true reputation of a company is how they handle problems. This being said I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone. What a great team. At Prime Mercedes I purchased a pre-owned Lincoln Navigator that after I took it home I found had a few issues- none related to Prime. Prime sent out the car to Lincoln to be fixed. After I had the car for a few more weeks there were a couple more issues- again none related to Prime. I wrote out a complete list of the problems and Tom Hamilton the pre-owned manager at Prime Mercedes made it his mission to make sure everything was done satisfactory to me. Tom was attentive, professional and very accommodating. I’m the CEO of a very busy company and I don’t have time to waste on getting a car fixed. Tom didn’t waste my time, on the contrary he took the situation in hand and made sure I was completely satisfied. Again, I would enthusiastically recommend Prime Mercedes and the Prime Group to anyone. More

If their is a custermer sitting at a desk and the salesperson is not there, it would be a freinderly atmosphere if they would smile and a nod of the head. Some of the staff did so but the majority lo salesperson is not there, it would be a freinderly atmosphere if they would smile and a nod of the head. Some of the staff did so but the majority looked and gave no idercation you were there. Pricing is always a problem no one is satisfied with the price. More

I was very happy with my sales consultant Hamid Shobeiri.His effort to meet my needs for leasing my car was outstanding.I highly recommend him and your dealership to my friends.If the rest of up co Shobeiri.His effort to meet my needs for leasing my car was outstanding.I highly recommend him and your dealership to my friends.If the rest of up coming services are as good as this,you would have a customer for life! More

David was congenial and helpful. He worked with us to find us a great deal on a new Mercedes with no pressure. He doesn't do e-mail, but he is very responsive by phone. find us a great deal on a new Mercedes with no pressure. He doesn't do e-mail, but he is very responsive by phone. More

Hi had a wonderful experience from the moment I walked through the doors. Steve was a great help & a pleasure to deal with. I will definitely recommend Prime and Steve to family and friends that are look through the doors. Steve was a great help & a pleasure to deal with. I will definitely recommend Prime and Steve to family and friends that are looking for a new automobile. Thank you for a great buying experience! More

The issue I had was with Jason in finance, I was quoted a The issue I had was with Jason in finance, I was quoted a price for an item and then when we got the paperwork a few days later it was a different nu The issue I had was with Jason in finance, I was quoted a price for an item and then when we got the paperwork a few days later it was a different number and when we brought it to his attention he said that the increase was due to it being a different car. When we got home after delivery we went on the website and found out that we were correct in the first place and contacted Jason. While he admitted he made a mistake, it should have been corrected when it was first brought his attention. The best bright spot was Trisha in finance she was great and made the experience worth it. Emily or sales rep is great face to face, but after leaving the showroom she is still learning, but has a great upside. Overall I would recommend this dealership to friends and family. More

Just the right amount of attention. I hate when a dealership won't leave you alone to consider your decision. Prime does a great job with it. I also find that their follow-up is appropriate. Overall, dealership won't leave you alone to consider your decision. Prime does a great job with it. I also find that their follow-up is appropriate. Overall, it is just a great experience that I recommend. Not at all pushy. More

I'm a 3rd time buyer at this dealership and having owned many cars in my life and purchased at many variuos dealerships, this is my favorite one and I would not go anywhere else. It's the people who make many cars in my life and purchased at many variuos dealerships, this is my favorite one and I would not go anywhere else. It's the people who make the differancere and being in financial sales for many years myself, I can pick up very quickly if someone is trying to "sell" me, or if they care enough to "help" me. The people at Mercedes Benz of Westwood (Prime) really do care and are "several cuts above" the inductry norm. Highly suggested. More