Mercedes-Benz of Westwood

After suffering a devastating loss in our family recently, my wife and I were happy to find the exact MB model and color at this dealership. Not that a vehicle purchase can erase our pain but there recently, my wife and I were happy to find the exact MB model and color at this dealership. Not that a vehicle purchase can erase our pain but there were sentimental reasons for why we were looking for this vehicle. We were connected with Jean who was very pleasant. We informed him that we are out of state and realize there will be a delay in purchase as we have purchased out of state vehicle before. Jean confirmed it will take more than the usual time which we acknowledged. however at this current time we are disappointed because of the miscommunication that has happened. We have yet to receive our vehicle although we put a deposit on the car on April 3. 8 days later we wired $10k and was approved to finance the balance. We recieved a congratulatory email from MB yet we still have no date as to when we can receive our vehicle. So it has been 18 days and we still are in limbo on a vehicle that we have officially purchased. We were told that Massachusetts does not issue temporary license plates however after doing research on the Internet, that was changed in April 2023. We really wish that this process would not be so difficult but hopefully no other potential customer will experience this. Unhappy customer, James & Tiffany More

Mercedes-Benz of Westwood continues to provide outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to pr outstanding service and customer relations. I give them the highest possible rating. I remain a loyal customer because they go above and beyond to provide the best imaginable experience in selecting and purchasing/leasing a vehicle. Thank you especially to Mike Winterson and Kari Boreske for their ultimate commitment to client satisfaction! More

The service was impeccable. . It was fast and they did the job the correct way the first time. I would recommend this dealership. . It was fast and they did the job the correct way the first time. I would recommend this dealership. More

Going to this dealer for 3 years now, very professional. They always do a good work. They always do a good work. More

I enjoyed working with Jean. He was a good communicator. The transaction went smoothly! Many Thanks for helping me with the new to me 19 Tahoe Premier 👍 He was a good communicator. The transaction went smoothly! Many Thanks for helping me with the new to me 19 Tahoe Premier 👍 More

Have had excellent experiences with my salesperson Eddie Giron at this point several times. My family has purchased multiple vehicles and have always been treated with respect and transparency. As a busy in Giron at this point several times. My family has purchased multiple vehicles and have always been treated with respect and transparency. As a busy individual, efficiency is important and I appreciate Eddie for always following through. More

First let me start off by saying, this dealership is terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then terrible. I initially contacted Jean Deschamps and was very specific about the car and specs I was looking for. I asked if it was available, he then replied that is was available and asked for some information from me to "open a profile " I responded with some general info as he hadn't even answered my initial questions. I even informed him that I was ready to close the deal within the week. I heard nothing back from him. The next day I got a generic email from the Manager to which I responded. Finally Jean responded to tell me that the car was NOT available, that it was a loaner car. so which time did you lie? When you said the car was available? Or when you said it wasn't? Why not be upfront to begin with? Talk about lazy deceitful salesman tactics! I then called the Manager.....still waiting on his return call /email. This dealership is the worst! You would think they might want to sell a car to a serious buyer. It's a good thing they're not the only Mercedes dealership around. . More

my car was worse after service Would not recommend, mechanic does not repair but put new stuff to charge the most money mechanic does not repair but put new stuff to charge the most money More

The only good thing to say is the salespeople are nice-but once you pay for the car…all bets are off!! Upper management and service are non-existent. The finance process is horrendous. The building h nice-but once you pay for the car…all bets are off!! Upper management and service are non-existent. The finance process is horrendous. The building has been torn down-hopefully they dont rebuild it! More

Very poor experience due to bad business practice. Was being pressured to sign papers as soon as possible. Was told the deal was "impossible" because I was unavailable to sign with my cosigner before Was being pressured to sign papers as soon as possible. Was told the deal was "impossible" because I was unavailable to sign with my cosigner before the end of the month. As soon as we were available to do so. I had reached out for a time I could come in, to no response. Both my cosigner and myself called out of work to come in as soon as we could, only to find out they didn't have the title! So we drove 45 minutes just to be sent home. My cosigner (my mother) was expressing her frustration and was disrespected as our salesperson just laughed and smiled. I was very excited to purchase this car but I was left with a sour taste in the mouth, I no longer wanted to do business with these people after that experience. If I was told from the beginning that there was no rush and the title would take a long time, I had no problem waiting. This was a miserable experience. The only positive I had from this experience was Marco, he was transparent and easy to talk to. More