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Mercedes-Benz of Westmont - Service Center

Westmont, IL

4.6
332 Reviews

332 Reviews of Mercedes-Benz of Westmont - Service Center

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July 15, 2023

The dealership provides timely and efficient service. I highly recommend this dealership to those needing service. More

by Strings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Kronon
Jul 18, 2023 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 14, 2023

The service was great just what I expected. This is not my first time at the dealership. The manager Rob Roick is the best. More

by Vlove49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Rocik
Jul 19, 2023 -

Mercedes-Benz of Westmont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 14, 2023

Excellent service that kept me fully appraised of what was going on. Worked with me to get the service completed on a tight schedule. More

by saseelig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Razik
Jul 17, 2023 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 12, 2023

I was greeted promptly, and received prompt professional service. I was well informed about my vehicle. More

by MzTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry
Jul 17, 2023 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 07, 2023

John was super. Never disappointed any time we come in for service. Communication is outstanding, never any pressure to do more than is necessary. Always leave feeli More

by joesr35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thoms
Jul 11, 2023 -

Mercedes-Benz of Westmont responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 06, 2023

Tim was helpful, thorough, and personable. He went above what was expected in terms of customer service. More

by Knov16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Jul 09, 2023 -

Mercedes-Benz of Westmont responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

Provided good customer service to customers. They attended right away what I need. Thank you More

by Flor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
Jul 06, 2023 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 03, 2023

Valerie was excellent. Very complete in her explanation on the work that needed to be done. All expectation were met or exceeded More

by gary52n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Jul 06, 2023 -

Mercedes-Benz of Westmont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 29, 2023

I had a great service person, Valerie. Valerie was upfront. There were no surprises. My service was scheduled at a convenient time. My car needed to stay at Mercedes for several days due t More

by MoYoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Jul 03, 2023 -

Mercedes-Benz of Westmont responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jul 03, 2023 -

MoYoung responded

Thank You!

June 22, 2023

poor service and not honest about time or price and not honest about what the car needed. More

by kevinmccollum64
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Valerie
Jun 26, 2023 -

Mercedes-Benz of Westmont responded

Hello Kevin, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Mercedes-Benz of Westmont (630) 537-0313

Jun 26, 2023 -

kevinmccollum64 responded

I thought i was a valued customer and i pride myself on my time and patience. But I was really disapointed in Valery for not reaching out and just taking for granted that I didn't need my car for two days without a loaner. Water under the bridge now let's move foraward.

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