Mercedes-Benz of Westmont - Service Center

VERY rude and unprofessional -nightmare-dishonest-stressful Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brou Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brought my vehicle in for some warranty repairs, they charged the warranty but the problem never was fixed, I took my vehicle to a different dealer, they told me the work was never done, the other dealer corrected the problem, took my paperwork to the crooks at Westmont dealer and showed them both paperwork, from the other dealer and their dealer both paperwork for the same repair that was never done by them. They simply said the other dealer made a mistake and refused to admit that they never actually did any work to my car. I attached both paper work in an email and sent it to Mercedes USA and reported them to Mercedes warranty and BBB. Save yourself the headache and go elsewhere!!! More

Awful Service Department Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few years ago the Service Department has been horrible. Upselling is relentless, and prices are very high. Communication from the service rep on an issue where my car has been there 12 days has been terrible. More

Routine maintainance. Tires Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Alwa Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Always has a loaner waiting for me. Communicates with customer re type of repairs neede and time to pick up car. More

More unprofessional servise In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to help me i received the same low servise . They just want to charge you money . My car was under 20.000 miles and not even 2 years brand new and they refused to cover a diffective piece which it was cover under warranty. The worst I heard it was this : today it’s Valent Day and we have to go ... come another day . My problem was solved by Mercedes customer servise and of course i reported everything. Visit a different dealer More

Unprofessional service We have 2014 CLA 250 4matic with only 30,000 mile. We took for service B at Mercedes-Benz Of Westmont ,IL. And after service it's stop performing ECO We have 2014 CLA 250 4matic with only 30,000 mile. We took for service B at Mercedes-Benz Of Westmont ,IL. And after service it's stop performing ECO feature. So I contact service and talked to Joseph.But he was very unprofessional and rude. He was asking another service charges and also denied to give loner.He wants us to stay there for entire time.I suppose to go to work but he actually told me he don't care for it. When I told him that we will report to MB USA for complain,he told me to"GO AHEAD" for it. And even said,he is the only Joseph in dealership if wants to complain.We asked for Manager Joe but he even denied to transfer and don't care for him if we do complain.He is bad for business and definitely loose business with his attitude. Before anyone visit this dealer,make sure not get treated by Joseph. Hopefully Manager Joe get this message and have talk with Joseph for his attitude before loose more business. Stay Away From this Dealership. This is the complain I submit to Better Business Bureau. More

Awful service department My 5th and last Mercedes from this dealer will be by 2015 S550 which I bought new. Every single service experience was poor. Most recent was a new low My 5th and last Mercedes from this dealer will be by 2015 S550 which I bought new. Every single service experience was poor. Most recent was a new low. Truly an awful service department which ruins a pleasant sales team. Never again. Tesla, here I come. More

Cracked my windshield while the car was in for service Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the w Brought my car for a warranty service to get rid of a noise in the rear differential, when I came to pick my car up after about a week I noticed the windshield was cracked. Scott who is the manager insisted it was cracked when the car was there which is really shady because it was definitely not. After I argued that it cracked while the car was in for service then he changed his story that the crack was due to a rock chip, but the fact that they test drove the car does not do justice... Would never return to this dealer for any type of service... More

NO Service, I would give this dealership a zero rating! I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends to never purchase a car from your company! It has been an absolute nightmare for the past 4.5 months. The worst service that I have ever had from a car company in 50 years of driving and ownership. In fact I would say the worst service\experience I have ever had with any company, including Comcast!!! It all started in mid-May. My car had to be towed to the Mercedes of Westmont, Illinois dealership. It took several weeks, and multiple calls on my part because dealer never called me, to learn that water had gotten into the "halter". Later We were told that this would have to be replaced and I should call my insurance carrier. I did, and my insurance representative went out the very next day. He approved the damages for $9+k in less than 2 business days. It then took almost 10 days for the dealer to respond to my calls, and he then asked whether I "really" wanted to do these repairs or scrap the car! I only had 22k on a 2011 C300 so I asked why he would think to scrap the car. He said, FOR THE VERY FIRST TIME, that I could be 6-8 weeks before they could replace the part since it had to come from Germany. I asked why he hadn't disclosed this important fact BEFORE I settled with the insurance company. Just dead silence was my response. I told him to order the part and get my car repaired! It has been more of a nightmare ever since. The dealership NEVER called me at first. I constantly had to call them. Then one lie after another! They blame MB of Germany for all of the delays and failures to communicate. Nice job for the dealership to blame it's own car manufacturer! Weeks went by and no word or follow-up for the dealer. I called the head of the service department and the GM of the dealership to complain, but no return calls or handling of my complaint. And this is how a good\return customer of Mercedes is treated!! I was finally told that the part had shipped fro Germany in late July and should be at the dealership shortly. I kept calling and was told "the part is in the US, but we can't locate it"!!! Then I was told repeatedly that the part was in the US, but couldn't be locate or shipped to the dealership. Frustrated, I made several call to Mercedes USA. The first representative said he would put a "priority check" on the part and promised to call both the dealership and me to report on the progress. Needless to say I never heard back fro Mercedes USA or the dealership!!! Many more phone calls and the run around got me now where. Other MB USA reps only suggestion was call the service department of the Westmont dealership. I said it was your name ( Mercedes) on the door so please help! Finally, I demanded to speak to a MB USA supervisor. She did call back, but only said the part was NOT in the USA, and in fact had NOT yet been manufactured!!! I said then that the dealership had lied to me, and she said "no" they simply were working on "the best information they had at the time"!!! I said both statements can't be true: 1) that the part had shipped from Germany and was in the US; and 2) the part wasn't even manufactured yet. One had to be a lie!!! She then said I must have been told that it would take 15 weeks to supply the part. I said this was THE VERY FIRST TIME ANYONE HAD EVER MENTIONED 15 weeks to me. Needless to say, It has now been over 18 weeks and still no part, no word, no car and no service! I have kept quiet until now. No more. I will never purchase another Mercedes. I will never recommend the dealership. I will never recommend this car and I plan on telling everyone I know, or anyone who will listen, about the worst car company and service I have ever experienced! More

Always exceptional service Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly sta Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly staff and great overall experience, A+ rating for this facility. THANK YOU More

Sperb service with personal attention Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!! More