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Mercedes-Benz of Westmont - Service Center
Westmont, IL
332 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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332 Reviews of Mercedes-Benz of Westmont - Service Center
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July 30, 2021
I have been with this Dealership since 1981. They have taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. More
by rajaemail
Employees Worked With
Scot (now retired). & others.
July 29, 2021
Great service and sales people, couldn’t think of a better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. More
by Dbruff
Employees Worked With
Brian Reed
July 28, 2021
Good service and very efficient. The team did there yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive More
by Pfsivak
Employees Worked With
Customer service team
July 23, 2021
Brett in Service is a wonderful person to work with. He is very helpful and tells you the information you need to know. He gets back to you. is very helpful and tells you the information you need to know. He gets back to you. More
by claire.cartwright
Employees Worked With
Brett in the Service Dept.
July 12, 2021
Mercedes-Benz of Westmont in IL has worse customer service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help throug service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help through operation - she just keep transferring my calls to answer machine. We leased the car and we stuck with this dealership for 3 years :( What happen to MB quality of service. More
by elmirka
Employees Worked With
no one
March 10, 2021
We received a loaner car that is utterly filthy!! I’m We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! It looks like the car hasn’t been cleaned in weeks. In this current climate where we are washing hands and wearing masks I don’t know how a responsible company much less one committed to excellence in customer service could provide such a dirty car to a customer while asking them to spend $10K in repairs. We had a scheduled appointment so the loaner car should have been cleaned the night before. The only reason I would patronize this service department is because the problem is beyond my regular mechanic. Shame on them! More
by Consumers
Employees Worked With
Unknown
January 13, 2021
The general manager, Eric Hoffman, was acting so cocky that I wouldn't recommend anyone going here. His actions just pushed us away from this dealership. that I wouldn't recommend anyone going here. His actions just pushed us away from this dealership. More
by Anna Vovk
Employees Worked With
Tom Flessor
July 17, 2020
Honest Parts dept. I was referred to MB of Westmont after attempting to get a replacement key from another MB dealership in Naperville when what I suspected was a faulty I was referred to MB of Westmont after attempting to get a replacement key from another MB dealership in Naperville when what I suspected was a faulty key. The dealer in Naperville wanted my car towed in and said it was going to take a week to get a key. They told me this a couple times. I decided to try Westmont before towing the vehicle and they told me to just bring proof of ownership and pay for the key and they can order it without towing the car. Long story short, I went in the end of day on Friday 7/3 on a holiday weekend and received my key Tuesday morning, 7/7. The new key solved my problem. The person who helped me in parts was great. These guys saved me a tow and turned it around quickly! This will be my dealer going forward. More
by Merci-Mazi
Employees Worked With
Dean in parts
