Mercedes-Benz of Westmont - Service Center

I absolutely love this dealership. One of the reasons I'm on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle during service is much longer now (that part is understandable, and I'm willing to overlook) however, the Service specialist used to be able to give you the loaner and I would be out the door in a matter of minutes. This time, to drop my car, and then go to another office (and another service tech) took over a half hour to drop my car. Again, I think this dealership is truly above and beyond, but I wanted to express my frustration with this new 2-step process that they've put in place. I hope it's revisited and removed. thank you, More

No hassle, no pressure, good explanations. Sales people are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! More

Dealership is clean, service manager was knowledgeable and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. More

My service provider Shannon went above and beyond to expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department More

Nice people. Work gets done efficiently, great customer service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. More

Appreciate able to service car same day, Kelli was very thorough and courteous. When car returned had been washed with spotless windows, a nice bonus. thorough and courteous. When car returned had been washed with spotless windows, a nice bonus. More

Kelli is fantastic - she cares BUT AS I HAVE MENTIONED MANY TIMES BEFORE THE RECEPTION WHEN YOU FIRST DRIVE YOUR CAR IN FOR SERVICE IS AWFUL! There has to be a better way to acknowledge customers. You MANY TIMES BEFORE THE RECEPTION WHEN YOU FIRST DRIVE YOUR CAR IN FOR SERVICE IS AWFUL! There has to be a better way to acknowledge customers. You stand by your car like a fool until someone decides to come out of their glass box, and then they don't know who is next. I only come here because it is close, but I am seriously considering finding another dealership that might care about its clients. More

Service at this dealership was fine. The problem was getting into the service area because the Audi dealership next door had a truck in the way. getting into the service area because the Audi dealership next door had a truck in the way. More

This was my first time to the Autonation Mercedes dealership in Westmont. I wanted to provide specifics on why I rated this dealership so low. Some of these the below seem a little picky, but as a dealership in Westmont. I wanted to provide specifics on why I rated this dealership so low. Some of these the below seem a little picky, but as a luxury car dealership, customers feel like they are receiving high-end service 1) I had to wait to be serviced. Specifically, when I drove my car into the service dept., employees would walk on by and not stop to inquire why I was there or tell me someone would be right there. After standing around for sometime, a gentleman finally helped. 2) When I was checking out for the loaner car, I was told that I had to pay for each I-pass toll and fill up the tank before I brought it back. I was shocked since I had both a Volvo and an Infinity prior and they had those small services included. 3) No offer of water / coffee / pastries- no offer of any beverage or sweets that were laid out for customers. Again, most luxury car dealership have these extra touches. 4) Tacky signs - there was a tacky sign hand written about not taking the loaner car our of state and a sign that said do not take the pens. Not the look or feel at a luxury car dealership. 5) Waited about 15 minutes for the car to be pulled around once completed from service. The car never came out. When I went back into the dealership they had put my keys away and told me only 1 employee was working so it was taking awhile. Next service, I will drive an extra 10 minutes to go to a different dealership. I hope management reads this, because this is not directed at the employees - it seems this is mostly management not knowing the environment on how to service their customers. More

Excellent service department. Quickly addressed my concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed More