Mercedes-Benz of Westmont - Service Center

very pleased with the dealership Valerie was exceptional the issue i have is with meredes-benz corporate....wanted to order a second key but was told corp would not allow unless emergency sit exceptional the issue i have is with meredes-benz corporate....wanted to order a second key but was told corp would not allow unless emergency situation...after going round and round for a week we were told that extra keys not available at this time because of supply chain issues... i can except that because i dont live in a bubble but corp shouldve told this up front and not disguise with a lie. More

Bret is normally my go-to but this past Saturday morning, I had the pleasure of working with Valerie. Like Bret, she too was great, funny, honest and very helpful. Kept me informed of cost and repair time al I had the pleasure of working with Valerie. Like Bret, she too was great, funny, honest and very helpful. Kept me informed of cost and repair time along with periodic updates. I must commend Management at M-B of Westmont because it is obvious that providing Nordstrom like, Quality Customer Service, is truly engrained in everyone I meet there, including the Porter who returns my car to me once cleaned. More

I was Greeted promptly, texted with updated work that was needed, car ready when promised. needed, car ready when promised. More

Kept me informed of cost and repair time for my car. My car was returned clean. My car was returned clean. More

Bret in service is great, honest and very helpful. He alerted me to some rodents nesting under my hood and even suggested a few pest removal services which treated our home the next day. He alerted me to some rodents nesting under my hood and even suggested a few pest removal services which treated our home the next day. More

The service took a tad longer than I expected and my car was not cleaned and I expected that to be a natural courtesy. was not cleaned and I expected that to be a natural courtesy. More

We had a service appt and Valerie was our service agent whom was outstanding and upfront and honest . Helped with our situation and clarified the issues. She was amazing and highly recommend her Valerie whom was outstanding and upfront and honest . Helped with our situation and clarified the issues. She was amazing and highly recommend her Valerie as your service agent More

Rob always takes care of problems quickly and professionally. Excellent s we f rd vice us key yo great dealership professionally. Excellent s we f rd vice us key yo great dealership More

Brett called me everyday to update the repair of my Metris. When repairs are needed for this vehicle, I know it will be back in perfect condition. This is another example. Metris. When repairs are needed for this vehicle, I know it will be back in perfect condition. This is another example. More

The service representatives are pleasant, knowledgeable, and helpful. In addition, the dealership is kept immaculately clean and organized. and helpful. In addition, the dealership is kept immaculately clean and organized. More