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Mercedes-Benz of Westmont - Service Center

Westmont, IL

4.6
332 Reviews

332 Reviews of Mercedes-Benz of Westmont - Service Center

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August 25, 2022

Great service Pleasant service consultant repair my vehicle correctly no issues and returned it promptly on time More

by Adolfomlinares
Recommend Dealer
Yes
Employees Worked With
Keli young lady
Aug 31, 2022 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 22, 2022

Great communication, friendly environment, straight forward, welcoming, clean, respectful. Not to many places like this. More

by James.boscaccy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie
Aug 26, 2022 -

Mercedes-Benz of Westmont responded

Hi James, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2022

Excellent service! Harry is the best! The whole process is streamline, quick and efficient! Good for you Westmont during a time when service in other businesses is tro More

by ljohnsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry
Aug 27, 2022 -

Mercedes-Benz of Westmont responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2022

This dealership provides great service through its service advisor whose name is Brian Reed and the Westmont Illinois location. Brian is by far one of the most customer oriented and knowledgeable serv More

by V Carter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Reed, Service Advisor
Aug 24, 2022 -

Mercedes-Benz of Westmont responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 16, 2022

I had a coolant leak last year and I was told to just top off the coolant. This year the leak required an out of warranty repair. It would have been nice to have the original leak properly detected and repai More

by Donti_32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Harry
Aug 20, 2022 -

Mercedes-Benz of Westmont responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0313 -- we hope to hear from you soon.

Aug 20, 2022 -

Donti_32 responded

Thank you for your public kind response but please realize the service manager was made aware and specifically told me that nothing could be done.

August 13, 2022

GREAT SERVICE! Was in and out for a minor issue without an appointment. Thank you Kelli! More

by dagqman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelli
Aug 18, 2022 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2022

Very happy with the service we get from this dealership. The service writer or should I say Assistant Customer Care Manager "Valerie Campo" is great to work with, She understands the issues and willing to g More

by smeyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Campo
Aug 14, 2022 -

Mercedes-Benz of Westmont responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2022

Flawless scheduling, appointment timing and repairs timely. Shannon was thorough in documenting what needed to be done, check for recalls, etc. Video of car while lifted was a nice plus. More

by spgrimes66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Aug 14, 2022 -

Mercedes-Benz of Westmont responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Westmont. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2022

Excellent & timely service always. Staff is helpful especially my main service advisor Kelli.Others include Bryan & Valerie More

by Antonio M. Abellera
Recommend Dealer
Yes
Employees Worked With
Kelli Christiansen, Brian, Valerie, behind the scene service techs & car wash employees
Aug 08, 2022 -

Mercedes-Benz of Westmont responded

Antonio, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 31, 2022

Kellie Christiansen is a great Service Advisor. She is professional and thorough with good folow up skills. I appreciate working with her and hope to continue for many years to come. More

by helenasami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kellie Christiansen
Aug 03, 2022 -

Mercedes-Benz of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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