Mercedes-Benz of Westmont - Service Center

Shannion was awesome. The Service Department was Clean, Friendly,Helpful, Knowledgeable. Great communiction. Would come back for sure The Service Department was Clean, Friendly,Helpful, Knowledgeable. Great communiction. Would come back for sure More

very friendly service, fast service, and all good, I'm very recomended this frienly dealer very recomended this frienly dealer More

Very nice people to deal with they go to your issues with understanding and that’s what you need with understanding and that’s what you need More

As always, the service was done right, quick, and at a reasonable cost. Valerie is very professional and kept me informed at all times. Thank you. reasonable cost. Valerie is very professional and kept me informed at all times. Thank you. More

Service was good but verifying payment and everything else was horrible. I have a fleet of Sprinter vans and it was verified through the website. They gave me a really hard time issuing back my vehicle a else was horrible. I have a fleet of Sprinter vans and it was verified through the website. They gave me a really hard time issuing back my vehicle after it was submitted online just because they claim it wasn't received on their end. Service advisor Brian was pretty good but overall I won't be back to this location! I've been to other Mercedes servicing Sprinter vans and never had this issue, after already being there 3 hrs for a Service A oil change & air filter. More

I have say the service was ok but that is not what I expect from this brand, At drop off I waited over 10 minutes with being spoken to before someone realized I was standing there. 8 hours later I ha expect from this brand, At drop off I waited over 10 minutes with being spoken to before someone realized I was standing there. 8 hours later I had to call the dealership to ask if they had completed the oil change. It was "Just going into wash", so I got dropped off. After paying for the service I was told where to wait and that the car would be brought out shortly. After 40 standing outside in the sun on an 80 degree day later the cashier came out with my keys, but no idea where my car was. I valet had to be found to walk the lot searching for my car. Employees did apologize but every single apology was followed up by an excuse or a transfer of blame. The experience was typical of the level of service I would expect from a discount service center. Maybe I'll try there next time. More

Shannon was great! Combined regular service with faulty repairs needed. Loaner was new and helpful during extended service over 4 days. Combined regular service with faulty repairs needed. Loaner was new and helpful during extended service over 4 days. More

Great Service - representative was very knowledgeable, courteous and communicated well! He provided a Lyft service to drive me home and picked me up the next day when the car was ready. courteous and communicated well! He provided a Lyft service to drive me home and picked me up the next day when the car was ready. More

I brought my Metris in for an alignment and received a video back from the technician working on the van. What a fantastic way to gain a better understanding of what is happening. video back from the technician working on the van. What a fantastic way to gain a better understanding of what is happening. More

I drove in everything was great quick turn over my lower ready. They flow up on text and email with phone call on updates got my car clean I'm so happy with the service thank you Shannon ready. They flow up on text and email with phone call on updates got my car clean I'm so happy with the service thank you Shannon More