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Mercedes-Benz of Westmont - Service Center

Westmont, IL

4.6
332 Reviews

332 Reviews of Mercedes-Benz of Westmont - Service Center

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December 05, 2022

We buy our Mercedes at this dealer because of the The entire service team is above outstanding. Lisa in scheduling, Brian Reed our service rep is the best of the best, Rob Razik is also outstanding. The More

by annezenzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Reed, Lisa, Joe Sarna
Dec 07, 2022 -

Mercedes-Benz of Westmont responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Dec 07, 2022 -

annezenzer responded

We love our service team. Thank you

November 28, 2022

Very professional, I like the service every nice they treatme very good no lake other dealers More

by Neto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Nov 29, 2022 -

Mercedes-Benz of Westmont responded

Hello, Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

November 27, 2022

Great service! Found the tires for me that no one else could. Wish these things were cheaper but glad I got it done and let them just store the tires for me. More

by kashifa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Nov 29, 2022 -

Mercedes-Benz of Westmont responded

Hi kashifa, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

November 26, 2022

My recent experience was excellent. I brought the car in for in for a recall and it was taken care of expeditiously and professionally. More

by Jitkonen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret
Nov 29, 2022 -

Mercedes-Benz of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 22, 2022

Great service and follow up. Dealership is immaculate and guest area was very accommodating. Thanks! More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry
Nov 24, 2022 -

Mercedes-Benz of Westmont responded

Hello Jim, it means so much to us that you chose our dealership!

November 19, 2022

Nice płace with good service I received call after parts arrived and scheduled appointment for next day More

by S.panek
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Razik
Nov 23, 2022 -

Mercedes-Benz of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 19, 2022

This dealership has made my experience of owning a luxurious car a nightmare & it started after Tom the salesperson was dishonest with me & then the latest to tell me IA service is needed &upon furthe More

by georgettad25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Nov 23, 2022 -

Mercedes-Benz of Westmont responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Westmont take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (630) 537-0313 -- we hope to hear from you soon.

November 16, 2022

Had my car in for regular maintenance, the staff was accommodating and kept me posted regularly on the status of my car. Easy and a pleasure dealing with the service department. More

by Klesnicki4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Shannon
Nov 21, 2022 -

Mercedes-Benz of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

November 13, 2022

Every time I deal with this service rep, I’m given the the most prices options to resolve my problems. Spend $800to fix a slow leak in a tire. Really I will not deal with this rep again,even if I return t More

by Alfon B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Torres
Nov 18, 2022 -

Mercedes-Benz of Westmont responded

Hi Alfon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (630) 537-0313 to discuss what we can do to help.

November 04, 2022

Excellent customer service, repair division was very helpful even though they could not resolve our issue. More

by Dawnmkolar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 12, 2022 -

Mercedes-Benz of Westmont responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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