Mercedes-Benz of Westmont - Service Center

I recently had my first service appointment at MB of Westmont. The advisor was extremely friendly and informative. We were able to schedule all maintenance that was needed on the same day as the inspect Westmont. The advisor was extremely friendly and informative. We were able to schedule all maintenance that was needed on the same day as the inspection and the vehicle was returned to me ahead of schedule. Thank you, Timothy. More

Great service from the advisor Tim. All work seems complete and the car was returned fresh and clean, timely. The actual service side of my experience would be improved by having tec All work seems complete and the car was returned fresh and clean, timely. The actual service side of my experience would be improved by having technicians who are knowledgeable as mechanics able to help determine scope of work based on time vs mileage. They always seem to just read the screen on recommended service based on time. Not all components need work or replacement based on time More

This dealership, the service is impeccable, I have been coming here for years! as long as I'm driving a Mercedes this is where I will be coming for my service, the service writers are very knowledgeable coming here for years! as long as I'm driving a Mercedes this is where I will be coming for my service, the service writers are very knowledgeable and very polite!!! I'm a keeper!!! More

Pleasant staff, Harry Arroyo was great! Very attentive to my needs. He always is the best! Short service time, pleasant waiting area, especially since I was able to switch the channel off t Very attentive to my needs. He always is the best! Short service time, pleasant waiting area, especially since I was able to switch the channel off the View.checkout was as quick and easy as always. Been coming here for 20 years. More

Timothy is the man and Paul is a beast! The moment it was my turn, Timothy was very attentive and gladly listened to my problem as well as what I wanted to be done. One of my tires had The moment it was my turn, Timothy was very attentive and gladly listened to my problem as well as what I wanted to be done. One of my tires had a hole in the side wall, they found it. He communicated the importance of inspecting my other tires to the mechanics as I requested. I bombarded Timothy with questions and where my current train of thought was under the circumstances. I had to leave to go to school in the afternoon, so these guys were working under some pressure. Although I couldn't replace one tire because they didnt have any regular tires in stock. Timothy printed out their entire listing of what they had and what I was looking for as I mentioned earlier. When push came to shove, at 2pm I had to make the call to replace all 4 tires, balance, and align everything. Things were not looking good, I had to be out of there by 3:30pm. And I was asking for a tall order. Timothy truly moved mountains for me. He got a second mechanic to work on my car. Within 1 hour and 30 minutes, these heroes replaced all 4 tires on my rims, balanced the tires, aligned my car, completed a multiple point inspection, washed, and cleaned my car. I was out of there by 4pm and made it to school 5 minutes before class. Everything worked out. I especially want to thank my main man Paul who was in charge of the operation. I would not have made it to school on time if not for him. Listen brother, if you see this, thanks a ton. Timothy went beyond helpful, this crazy guy was always communicating with me before proceeding. Answering my questions until my mind was at ease. Always checking up on me to see if I needed anything. There was absolutely nothing stopping Timothy from getting answers for me. He should be an interrogator for the CIA. THE MANS A GENIUS. I extremely appreciate the work you put in for me Timothy, you have my respect. I am considerably satisfied with the customer care and service I received from Timothy and Paul. MERCEDES! YOU BETTER GIVE THEM A BIG FAT BONUS AT THE WESTMONT LOCATION More

Excellent customer service, beautiful facilities ,Appreciate the effort to make it a pleasant experience, Thank you Brian! ,Appreciate the effort to make it a pleasant experience, Thank you Brian! More

Like this dealership. Everyone friendly and anxious to help. My service was done in a reasonable amount of time and my vehicle returned clean and shiny Definitely will u Everyone friendly and anxious to help. My service was done in a reasonable amount of time and my vehicle returned clean and shiny Definitely will use this facility again. Highly recommend . More

Service advisor was great and very and provided status updates and thorough explanations for all services performed. updates and thorough explanations for all services performed. More

quick response, done the work as promise, great service . I will do my another Benz's service very soon, . I will do my another Benz's service very soon, More

Timothy was great, very helpful, detailed, friendly and great customer service. Thank you a good service great customer service. Thank you a good service More